Customer Service Advisor Salary (United Kingdom)

The average pay for a Customer Service Advisor is £15,550 per year. Most people with this job move on to other positions after 20 years in this field. A skill in Insurance is associated with high pay for this job. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.
Customer Service Advisor Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£12,360 - £19,924
(Median)
12K
16K
18K
20K
MEDIAN: £15,550
10%
50%
75%
90%
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Customer Service Advisor Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£6.06 - £9.06
(Median)
6
8
9
MEDIAN: £7.00
10%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£7K£14K£21K
Salary
£12,360 - £19,924  
   
Bonus
£0.00 - £2,460  
Profit Sharing
£0.00 - £2,061  
Commission
£0.00 - £3,915  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,633 - £20,407  
PayScale
Country: United Kingdom | Currency: GBP | Updated: 9 Jun 2014 | Individuals Reporting: 1,154
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£5£10£15
Hourly Rate
£6.06 - £9.06  
   
Overtime
£3.17 - £13.71  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£10K£20K£30K
Bonus
£0.00 - £2,460  
   
Commission
£0.00 - £3,915  
Profit Sharing
£0.00 - £2,061  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,633 - £20,407  
PayScale
Country: United States | Currency: GBP | Updated: 9 Jun 2014 | Individuals Reporting: 1,154
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Location:
United States (change)
Years in Field/Career:

Common Career Paths for Customer Service Advisor

Customer Service Advisor Job Listings

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Popular Employer Salaries for Customer Service Advisor

Popular Skills for Customer Service Advisor

Pay by Experience Level for Customer Service Advisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Reading
up arrow 23%
Cardiff
up arrow 12%
up arrow 9%
Leeds
up arrow 4%
Bristol
up arrow 2%
Edinburgh
up arrow 1%
Coventry
up arrow 1%
Leicester
0%
National Average
₤16,000
Manchester
up arrow 2%
Glasgow
up arrow 2%
Birmingham
up arrow 3%
up arrow 3%
Liverpool
up arrow 5%
Sheffield
up arrow 7%
Belfast
up arrow 12%
Larger circles over a city indicate a job is popular in that location.

Customer Service Advisor Reviews

What is it like working as a Customer Service Advisor?
Customer Service Advisor in Leeds:
"Head Office."
Pros: Good company with a lot of opportunites.
Cons: Some of the promised opportunites don't always come to fruition.
Customer Service Advisor in Southport:
Pros: Satisfying customers.
Cons: Not having proper training, not getting any rewards.
Customer Service Advisor in Chesterfield:
"Interesting"
Pros: Dealing with customers. Liasing with insurers. Compensating customers who deserve it. Being able to put a situation right if our company has done wrong.
Cons: No feedback from manager. Manager doesn't want us to pass difficult customers to him. Angry disrespectful customers who shout at you when you are trying to assist them. Being undermined. Working in a small office with no windows to the outside or appropriate lighting and air con.
Customer Service Advisor in Huddersfield:
Pros: Speaking to & helping customers.
Cons: The training is inconsistent. The person that has trained you, can tell you one thing one day then when you're given feedback, which can be a couple of weeks later, you're told that you should be doing something else by this person. The person is not even a qualified trainer but one of the reps who has been there about 5 years and is 'in with the management'!! There seems to be no consistency. It's a case of if your face fits, then you're all right and if it doesn't it is very uncomfortable. There is a lot of 'back stabbing' within the department that I work in which makes it an comfortable atmosphere to work in.

Related Job Salaries

Experience Affects Customer Service Advisor Salaries

Late-Career
up arrow 13%
National Average
₤16,000

Skills That Affect Customer Service Advisor Salaries

Insurance
up arrow 13%
Banking
up arrow 7%
Administration
up arrow 3%
Customer Service
up arrow 1%
Sales
up arrow 1%
National Average
₤16,000
Customer Relations
up arrow 5%
Oral / Verbal Communication
up arrow 7%
Telephony
up arrow 11%

Job Satisfaction

Satisfied Image
Satisfied
Rated 3 out of 5 based on 147 votes.

Gender

Female
60%
female alumni
 
Male
40%
male alumni

Years of Experience

Less than 1 year
9%
1-4 years
50%
5-9 years
25%
10-19 years
13%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 22% dental benefits Dental: 6%
vision benefits Vision: 22% employee benefits None: 61%
Find Out Exactly What You Should Be Paid
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