The average pay for a Customer Service Advisor is £16,688 per year. Most people with this job move on to other positions after 20 years in this field. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

£12,942 - £21,358
£13K
£17K
£21K
MEDIAN: £16,688
10%
50%
90%

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£5.86 - £9.08
£5
£7
£9
MEDIAN: £7.32
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£8K£16K£24K
Salary
£12,942 - £21,358  
   
Bonus
£302.01 - £2,451  
Profit Sharing
£900  
Commission
£325.00 - £3,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,677 - £21,147  
Country: United Kingdom | Currency: GBP | Updated: 25 Mar 2017 | Individuals Reporting: 639
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£6£12£18
Hourly Rate
£5.86 - £9.08  
   
Overtime
£6.05 - £16.67  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£12K£24K£36K
Bonus
£302.01 - £2,451  
   
Commission
£325.00 - £3,300  
Profit Sharing
£900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,677 - £21,147  
Country: United States | Currency: GBP | Updated: 25 Mar 2017 | Individuals Reporting: 281

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United States (change)

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Common Career Paths for Customer Service Advisor


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Advisor

Popular Skills for Customer Service Advisor

Pay by Experience Level for Customer Service Advisor

Pay by Experience for a Customer Service Advisor has a positive trend. An entry-level Customer Service Advisor with less than 5 years of experience can expect to earn an average total compensation of $16,000 based on 672 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Advisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $17,000 based on 199 salaries. An experienced Customer Service Advisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $17,000 based on 121 salaries. A Customer Service Advisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $18,000 based on 41 salaries.

Pay Difference by Location

National Average: £16,295

Larger city markers indicate a job is popular in that location.

Customer Service Advisor Reviews

Q: What is it like working as a Customer Service Advisor?

Customer Service Advisor in Leeds:
"Head Office."
Pros: Good company with a lot of opportunites.
Cons: Some of the promised opportunites don't always come to fruition.

Customer Service Advisor in Southport:
Pros: Satisfying customers.
Cons: Not having proper training, not getting any rewards.

Customer Service Advisor in Chesterfield:
"Interesting"
Pros: Dealing with customers. Liasing with insurers. Compensating customers who deserve it. Being able to put a situation right if our company has done wrong.
Cons: No feedback from manager. Manager doesn't want us to pass difficult customers to him. Angry disrespectful customers who shout at you when you are trying to assist them. Being undermined. Working in a small office with no windows to the outside or appropriate lighting and air con.

Customer Service Advisor in Huddersfield:
Pros: Speaking to & helping customers.
Cons: The training is inconsistent. The person that has trained you, can tell you one thing one day then when you're given feedback, which can be a couple of weeks later, you're told that you should be doing something else by this person. The person is not even a qualified trainer but one of the reps who has been there about 5 years and is 'in with the management'!! There seems to be no consistency. It's a case of if your face fits, then you're all right and if it doesn't it is very uncomfortable. There is a lot of 'back stabbing' within the department that I work in which makes it an comfortable atmosphere to work in.

Related Job Salaries

Key Stats for Customer Service Advisor

Gender

Female
53 %
Male
47 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
12%
1-4 years
55%
5-9 years
17%
10-19 years
12%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Advisor Salaries

▲8%

▲6%

▲5%

National Average
₤16,000

▼2%

Skills That Affect Customer Service Advisor Salaries

Customer Relationship Management (CRM)
▲10%

Banking
▲9%

Insurance
▲6%




National Average
₤16,000

Customer Relations
▼1%

▼2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
53 %
Male
47 %

Years of Experience

Less than 1 year
12%
1-4 years
55%
5-9 years
17%
10-19 years
12%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 19%
dental benefits
Dental: 7%
vision benefits
Vision: 21%
no benefits
None: 65%
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