Customer Service Advisor Salary

The average pay for a Customer Service Advisor is £15,727 per year. Most people move on to other jobs if they have more than 20 years' experience in this field. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

£12,473 - £20,148
(Median)
£12K
£16K
£20K
MEDIAN: £15,726
10%
50%
90%

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£6.11 - £9.18
(Median)
£6
£7
£9
MEDIAN: £7.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£7K£14K£21K
Salary
£12,473 - £20,148  
   
Bonus
£0.00 - £2,453  
Profit Sharing
£0.00 - £7,000  
Commission
£2.45 - £2,482  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,757 - £20,476  
Country: United Kingdom | Currency: GBP | Updated: 31 Mar 2015 | Individuals Reporting: 1,029
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£5£10£15
Hourly Rate
£6.11 - £9.18  
   
Overtime
£3.13 - £14.44  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£10K£20K£30K
Bonus
£0.00 - £2,453  
   
Commission
£2.45 - £2,482  
Profit Sharing
£0.00 - £7,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,757 - £20,476  
Country: United States | Currency: GBP | Updated: 31 Mar 2015 | Individuals Reporting: 283

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Common Career Paths for Customer Service Advisor


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Popular Employer Salaries for Customer Service Advisor

Popular Skills for Customer Service Advisor

Pay by Experience Level for Customer Service Advisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Customer Service Advisor Reviews

What is it like working as a Customer Service Advisor?

Customer Service Advisor in Leeds:
"Head Office."
Pros: Good company with a lot of opportunites.
Cons: Some of the promised opportunites don't always come to fruition.

Customer Service Advisor in Southport:
Pros: Satisfying customers.
Cons: Not having proper training, not getting any rewards.

Customer Service Advisor in Chesterfield:
"Interesting"
Pros: Dealing with customers. Liasing with insurers. Compensating customers who deserve it. Being able to put a situation right if our company has done wrong.
Cons: No feedback from manager. Manager doesn't want us to pass difficult customers to him. Angry disrespectful customers who shout at you when you are trying to assist them. Being undermined. Working in a small office with no windows to the outside or appropriate lighting and air con.

Customer Service Advisor in Huddersfield:
Pros: Speaking to & helping customers.
Cons: The training is inconsistent. The person that has trained you, can tell you one thing one day then when you're given feedback, which can be a couple of weeks later, you're told that you should be doing something else by this person. The person is not even a qualified trainer but one of the reps who has been there about 5 years and is 'in with the management'!! There seems to be no consistency. It's a case of if your face fits, then you're all right and if it doesn't it is very uncomfortable. There is a lot of 'back stabbing' within the department that I work in which makes it an comfortable atmosphere to work in.

Related Job Salaries

United States (change)

Experience Affects Customer Service Advisor Salaries




National Average
₤16,000


Skills That Affect Customer Service Advisor Salaries

Insurance
up arrow 9%

Administration
up arrow 2%

Banking
up arrow 1%

Customer Service
0%

Sales
0%

National Average
₤16,000

Customer Relations
up arrow 2%

Oral / Verbal Communication
up arrow 8%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 190 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
10%
1-4 years
50%
5-9 years
22%
10-19 years
14%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 23% dental benefits Dental: 7%
vision benefits Vision: 20% employee benefits None: 62%