The average pay for a Customer Service Advisor is £15,468 per year. A skill in Insurance is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.
Customer Service Advisor Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£12,163 - £19,971
(Median)
12K
15K
18K
20K
MEDIAN: £15,468
10%
50%
75%
90%
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Customer Service Advisor Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£6.01 - £9.04
(Median)
6
7
9
MEDIAN: £6.00
10%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£7K£14K£21K
Salary
£12,163 - £19,971  
   
Bonus
£0.00 - £2,492  
Profit Sharing
£0.00 - £1,987  
Commission
£0.00 - £3,915  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,479 - £20,558  
PayScale
Country: United Kingdom | Currency: GBP | Updated: 16 Apr 2014 | Individuals Reporting: 1,115
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£5£10£15
Hourly Rate
£6.01 - £9.04  
   
Overtime
£3.22 - £13.91  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£10K£20K£30K
Bonus
£0.00 - £2,492  
   
Commission
£0.00 - £3,915  
Profit Sharing
£0.00 - £1,987  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,479 - £20,558  
PayScale
Country: United States | Currency: GBP | Updated: 16 Apr 2014 | Individuals Reporting: 1,115
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Location:
United States (change)
Years in Field/Career:

Customer Service Advisor Job Listings

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Popular Employer Salaries for Customer Service Advisor
Popular Skills for Customer Service Advisor
Pay by Experience Level for Customer Service Advisor
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
up arrow 12%
Cardiff
up arrow 11%
Cambridge
up arrow 10%
Reading
up arrow 9%
Leeds
up arrow 4%
Milton Keynes
up arrow 2%
Leicester
up arrow 1%
Edinburgh
0%
National Average
₤16,000
Glasgow
up arrow 1%
Manchester
up arrow 1%
up arrow 4%
Sheffield
up arrow 4%
Birmingham
up arrow 8%
Coventry
up arrow 8%
Larger circles over a city indicate a job is popular in that location.

Customer Service Advisor Reviews

What is it like working as a Customer Service Advisor?
Customer Service Advisor in Leeds:
"Head Office."
Pros: Good company with a lot of opportunites.
Cons: Some of the promised opportunites don't always come to fruition.
Customer Service Advisor in Southport:
Pros: Satisfying customers.
Cons: Not having proper training, not getting any rewards.
Customer Service Advisor in Chesterfield:
"Interesting"
Pros: Dealing with customers. Liasing with insurers. Compensating customers who deserve it. Being able to put a situation right if our company has done wrong.
Cons: No feedback from manager. Manager doesn't want us to pass difficult customers to him. Angry disrespectful customers who shout at you when you are trying to assist them. Being undermined. Working in a small office with no windows to the outside or appropriate lighting and air con.
Customer Service Advisor in Huddersfield:
Pros: Speaking to & helping customers.
Cons: The training is inconsistent. The person that has trained you, can tell you one thing one day then when you're given feedback, which can be a couple of weeks later, you're told that you should be doing something else by this person. The person is not even a qualified trainer but one of the reps who has been there about 5 years and is 'in with the management'!! There seems to be no consistency. It's a case of if your face fits, then you're all right and if it doesn't it is very uncomfortable. There is a lot of 'back stabbing' within the department that I work in which makes it an comfortable atmosphere to work in.
Related Job Salaries

Experience Affects Customer Service Advisor Salaries

Late-Career
up arrow 20%
National Average
₤16,000

Skills That Affect Customer Service Advisor Salaries

Insurance
up arrow 13%
Banking
up arrow 7%
Customer Relations
up arrow 3%
Administration
up arrow 2%
Customer Service
up arrow 2%
Sales
up arrow 2%
National Average
₤16,000
Oral / Verbal Communication
up arrow 6%
Telephony
up arrow 11%
Job Satisfaction
Satisfied Image
Satisfied
Rated 3 out of 5 based on 128 votes.
Gender
Female
59%
female alumni
 
Male
41%
male alumni
Years of Experience
Less than 1 year
9%
1-4 years
51%
5-9 years
25%
10-19 years
12%
20 years or more
3%
Common Health Benefits
medical benefits Medical: 21% dental benefits Dental: 6%
vision benefits Vision: 23% employee benefits None: 61%
Find Out Exactly What You Should Be Paid
Job Title:
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