A Customer Service Agent earns an average salary of £16,756 per year. Most people move on to other jobs if they have more than 20 years' experience in this field.

£12,969 - £22,091
(Median)
£13K
£17K
£22K
MEDIAN: £16,755
10%
50%
90%

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£6.72 - £8.93
(Median)
£6
£7
£8
MEDIAN: £7.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£8K£16K£24K
Salary
£12,969 - £22,091  
   
Bonus
£49.66 - £3,020  
Commission
£460.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,452 - £22,182  
Country: United Kingdom | Currency: GBP | Updated: 28 Oct 2016 | Individuals Reporting: 122
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£5£10£15
Hourly Rate
£6.72 - £8.93  
   
Overtime
£7.53 - £14.10  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£10K£20K£30K
Bonus
£49.66 - £3,020  
   
Commission
£460.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,452 - £22,182  
Country: United States | Currency: GBP | Updated: 28 Oct 2016 | Individuals Reporting: 23
United States (change)

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Common Career Paths for Customer Service Agent


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Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: £16,789

Larger city markers indicate a job is popular in that location.

Customer Service Agent Reviews

What is it like working as a Customer Service Agent?

Customer Service Agent in Bangor:
"It could be better."
Pros: It has full-time hours, and is consistent.
Cons: The pressure you are put under to hit targets.

Customer Service Agent in Grantham:
"Relentless work. Constantly asked to do more for the same pa"
Pros: Helping people and making a difference to people's lives.
Cons: Uncaring, exploitative company. Wants everything for very little. Punishes staff for being ill (using the Bradford Score). For profit organisation making money from the NHS.

Customer Service Agent in Belfast:
"Definitely not a 9-5 job."
Pros: The variety of contacts.
Cons: The commute, shift work, low pay.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


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Experience Affects Customer Service Agent Salaries

Late-Career
up arrow 25%

Experienced
up arrow 7%

National Average
₤17,000


Mid-Career
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
14%
1-4 years
54%
5-9 years
16%
10-19 years
13%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 21%
dental benefits
Dental: 10%
medical benefits
Vision: 24%
dental benefits
None: 63%
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