Customer Service Agent Salary (United Kingdom)

The average salary for a Customer Service Agent is £16,203 per year. Experience does not have a big impact on this job’s pay. Most people move on to other jobs if they have more than 20 years' experience in this career.
Customer Service Agent Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£12,266 - £21,963
(Median)
12K
14K
16K
19K
22K
MEDIAN: £16,202
10%
25%
50%
75%
90%
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Customer Service Agent Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£6.12 - £8.35
(Median)
6
7
MEDIAN: £7.00
10%
75%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£8K£16K£24K
Salary
£12,266 - £21,963  
   
Bonus
£0.00 - £2,416  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,593 - £21,755  
PayScale
Country: United Kingdom | Currency: GBP | Updated: 9 Jun 2014 | Individuals Reporting: 172
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£6£12£18
Hourly Rate
£6.12 - £8.35  
   
Overtime
£6.07 - £15.21  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£12K£24K£36K
Bonus
£0.00 - £2,416  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,593 - £21,755  
PayScale
Country: United States | Currency: GBP | Updated: 9 Jun 2014 | Individuals Reporting: 172
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United States (change)
Years in Field/Career:
Common Career Paths for Customer Service Agent

Customer Service Agent Job Listings

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Pay Difference By Location
up arrow 24%
Glasgow
up arrow 4%
National Average
₤16,000
Manchester
up arrow 4%
Belfast
up arrow 14%
Larger circles over a city indicate a job is popular in that location.

Customer Service Agent Reviews

What is it like working as a Customer Service Agent?
Customer Service Agent in Bangor:
"It could be better."
Pros: It has full-time hours, and is consistent.
Cons: The pressure you are put under to hit targets.
Customer Service Agent in Grantham:
"Relentless work. Constantly asked to do more for the same pa"
Pros: Helping people and making a difference to people's lives.
Cons: Uncaring, exploitative company. Wants everything for very little. Punishes staff for being ill (using the Bradford Score). For profit organisation making money from the NHS.
Customer Service Agent in Belfast:
"Definitely not a 9-5 job."
Pros: The variety of contacts.
Cons: The commute, shift work, low pay.
Related Job Salaries

Experience Affects Customer Service Agent Salaries

Experienced
up arrow 4%
Mid-Career
up arrow 1%
National Average
₤16,000
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 30 votes.
Gender
Female
51%
female alumni
 
Male
49%
male alumni
Years of Experience
Less than 1 year
6%
1-4 years
59%
5-9 years
20%
10-19 years
13%
20 years or more
2%
Common Health Benefits
medical benefits Medical: 12% dental benefits Dental: 3%
vision benefits Vision: 20% employee benefits None: 70%
Find Out Exactly What You Should Be Paid
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