A Customer Service Agent earns an average salary of £16,720 per year. Most people move on to other jobs if they have more than 20 years' experience in this field.

£13,776 - £22,391
£14K
£17K
£22K
MEDIAN: £16,720
10%
50%
90%

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£6.88 - £8.91
£6
£7
£8
MEDIAN: £7.93
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£8K£16K£24K
Salary
£13,776 - £22,391  
   
Bonus
£30.91 - £3,490  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,962 - £22,019  
Country: United Kingdom | Currency: GBP | Updated: 25 Mar 2017 | Individuals Reporting: 105
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£17£34£51
Hourly Rate
£6.88 - £8.91  
   
Overtime
£7.66 - £48.48  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£50K£100K£150K
Bonus
£30.91 - £3,490  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,962 - £22,019  
Country: United States | Currency: GBP | Updated: 25 Mar 2017 | Individuals Reporting: 24

Find Out Exactly What You Should Be Paid

United States (change)

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Common Career Paths for Customer Service Agent


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Customer Service Representative (CSR) Job Listings

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Pay by Experience Level for Customer Service Agent

Pay by Experience for a Customer Service Agent has a positive trend. An entry-level Customer Service Agent with less than 5 years of experience can expect to earn an average total compensation of $17,000 based on 97 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Agent with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $17,000 based on 23 salaries. An experienced Customer Service Agent which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $18,000 based on 23 salaries. A Customer Service Agent with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $20,000 based on 5 salaries.

Pay Difference by Location

National Average: £16,806

Larger city markers indicate a job is popular in that location.

Customer Service Agent Reviews

Q: What is it like working as a Customer Service Agent?

Customer Service Agent in Bangor:
"It could be better."
Pros: It has full-time hours, and is consistent.
Cons: The pressure you are put under to hit targets.

Customer Service Agent in Grantham:
"Relentless work. Constantly asked to do more for the same pa"
Pros: Helping people and making a difference to people's lives.
Cons: Uncaring, exploitative company. Wants everything for very little. Punishes staff for being ill (using the Bradford Score). For profit organisation making money from the NHS.

Customer Service Agent in Belfast:
"Definitely not a 9-5 job."
Pros: The variety of contacts.
Cons: The commute, shift work, low pay.

Related Job Salaries

Key Stats for Customer Service Agent

Gender

Female
48 %
Male
52 %
Less than 1 year
16%
1-4 years
55%
5-9 years
12%
10-19 years
15%
20 years or more
3%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Agent Salaries

Late-Career
▲19%

Experienced
▲8%

Mid-Career
▼0%

National Average
₤17,000

▼1%

Gender

Female
48 %
Male
52 %

Years of Experience

Less than 1 year
16%
1-4 years
55%
5-9 years
12%
10-19 years
15%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 17%
dental benefits
Dental: 14%
vision benefits
Vision: 31%
no benefits
None: 62%