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Customer Service Agent Salary

The average salary for a Customer Service Agent is £16,226 per year. Experience does not have a big impact on this job’s pay. Most people move on to other jobs if they have more than 20 years' experience in this career.
£12,283 - £22,163
(Median)
12K
14K
16K
19K
22K
MEDIAN: £16,226
10%
25%
50%
75%
90%

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£6.17 - £8.46
(Median)
6
8
MEDIAN: £7.00
10%
75%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£8K£16K£24K
Salary
£12,283 - £22,163  
   
Bonus
£0.00 - £2,327  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,613 - £21,979  
Country: United Kingdom | Currency: GBP | Updated: 10 Dec 2014 | Individuals Reporting: 159
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£5£10£15
Hourly Rate
£6.17 - £8.46  
   
Overtime
£6.23 - £14.79  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£10K£20K£30K
Bonus
£0.00 - £2,327  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,613 - £21,979  
Country: United States | Currency: GBP | Updated: 10 Dec 2014 | Individuals Reporting: 51
United States (change)

Common Career Paths for Customer Service Agent


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Customer Service Representative (CSR) Job Listings

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Pay Difference by Location

Customer Service Agent Reviews

What is it like working as a Customer Service Agent?

Customer Service Agent in Bangor:
"It could be better."
Pros: It has full-time hours, and is consistent.
Cons: The pressure you are put under to hit targets.

Customer Service Agent in Grantham:
"Relentless work. Constantly asked to do more for the same pa"
Pros: Helping people and making a difference to people's lives.
Cons: Uncaring, exploitative company. Wants everything for very little. Punishes staff for being ill (using the Bradford Score). For profit organisation making money from the NHS.

Customer Service Agent in Belfast:
"Definitely not a 9-5 job."
Pros: The variety of contacts.
Cons: The commute, shift work, low pay.

Related Job Salaries

Experience Affects Customer Service Agent Salaries

Experienced
up arrow 6%

Mid-Career
up arrow 1%

National Average
₤16,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 36 votes.

Gender

Female
49 %
Male
51 %

Years of Experience

Less than 1 year
6%
1-4 years
59%
5-9 years
20%
10-19 years
13%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 14% dental benefits Dental: 3%
vision benefits Vision: 20% employee benefits None: 68%