Q: What is it like working as a Customer Service Agent?
Customer Service Agent in Bangor:
"It could be better."
Pros: It has full-time hours, and is consistent.
Cons: The pressure you are put under to hit targets.
Customer Service Agent in Grantham:
"Relentless work. Constantly asked to do more for the same pa"
Pros: Helping people and making a difference to people's lives.
Cons: Uncaring, exploitative company. Wants everything for very little. Punishes staff for being ill (using the Bradford Score). For profit organisation making money from the NHS.
Customer Service Agent in Belfast:
"Definitely not a 9-5 job."
Pros: The variety of contacts.
Cons: The commute, shift work, low pay.