A Customer Service Agent earns an average salary of £16,718 per year. Most people move on to other jobs if they have more than 20 years' experience in this field.

£13,431 - £22,108
£13K
£17K
£22K
MEDIAN: £16,717
10%
50%
90%

Add this chart to your site: 640px    300px

£6.89 - £8.96
£6
£8
£9
MEDIAN: £7.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£8K£16K£24K
Salary
£13,431 - £22,108  
   
Bonus
£40.00 - £3,300  
Commission
£120.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,812 - £21,911  
Country: United Kingdom | Currency: GBP | Updated: 18 Jan 2017 | Individuals Reporting: 112
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£17£34£51
Hourly Rate
£6.89 - £8.96  
   
Overtime
£7.59 - £48.94  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£50K£100K£150K
Bonus
£40.00 - £3,300  
   
Commission
£120.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,812 - £21,911  
Country: United States | Currency: GBP | Updated: 18 Jan 2017 | Individuals Reporting: 22

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Common Career Paths for Customer Service Agent


Add this chart to your site:   640px 640px    300px 300px

Customer Service Representative (CSR) Job Listings

Search for more jobs:

Pay by Experience Level for Customer Service Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: £16,860

Larger city markers indicate a job is popular in that location.

Customer Service Agent Reviews

Q: What is it like working as a Customer Service Agent?

Customer Service Agent in Bangor:
"It could be better."
Pros: It has full-time hours, and is consistent.
Cons: The pressure you are put under to hit targets.

Customer Service Agent in Grantham:
"Relentless work. Constantly asked to do more for the same pa"
Pros: Helping people and making a difference to people's lives.
Cons: Uncaring, exploitative company. Wants everything for very little. Punishes staff for being ill (using the Bradford Score). For profit organisation making money from the NHS.

Customer Service Agent in Belfast:
"Definitely not a 9-5 job."
Pros: The variety of contacts.
Cons: The commute, shift work, low pay.

Related Job Salaries

Key Stats for Customer Service Agent

Gender

Female
42 %
Male
58 %
Less than 1 year
14%
1-4 years
56%
5-9 years
12%
10-19 years
14%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Agent Salaries

Late-Career
up arrow 19%

Experienced
up arrow 8%

Mid-Career
0%

National Average
₤17,000


Gender

Female
42 %
Male
58 %

Years of Experience

Less than 1 year
14%
1-4 years
56%
5-9 years
12%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 20%
dental benefits
Dental: 14%
vision benefits
Vision: 29%
dental benefits
None: 61%
ADVERTISEMENT