The average pay for a Customer Service Representative (CSR) is £17,499 per year. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. Most people move on to other jobs if they have more than 20 years' experience in this career.

£13,627 - £23,459
£14K
£17K
£23K
MEDIAN: £17,499
10%
50%
90%

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£6.53 - £9.39
£6
£7
£9
MEDIAN: £7.49
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£8K£16K£24K
Salary
£13,627 - £23,459  
   
Bonus
£202.73 - £3,380  
Commission
£1,179  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,624 - £22,867  
Country: United Kingdom | Currency: GBP | Updated: 25 Mar 2017 | Individuals Reporting: 431
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£6£12£18
Hourly Rate
£6.53 - £9.39  
   
Hourly Tips
£0.50  
Overtime
£6.80 - £16.21  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£12K£24K£36K
Bonus
£202.73 - £3,380  
   
Commission
£1,179  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,624 - £22,867  
Country: United States | Currency: GBP | Updated: 25 Mar 2017 | Individuals Reporting: 136

Find Out Exactly What You Should Be Paid

United States (change)

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Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Representative (CSR)

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $17,000 based on 400 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $18,000 based on 143 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $19,000 based on 88 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $19,000 based on 19 salaries.

Pay Difference by Location

National Average: £17,185

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in London:
"My work."
Pros: - have weekends off. - great corporate culture. - great potential for progression. - work does not come home with me. - not too much is expected from my line of work.
Cons: - nepotism. - do not enjoy it. - being micro managed. - not being trained or developed. - the lack of options available to me in the future in this role. - the amount of stress involved working with incompetent people. -

Related Job Salaries

Key Stats for Customer Service Representative (CSR)

Gender

Female
57 %
Male
43 %
Less than 1 year
10%
1-4 years
52%
5-9 years
20%
10-19 years
15%
20 years or more
3%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲8%

▲8%

▲4%

National Average
₤17,000

▼2%

Skills That Affect Customer Service Representative (CSR) Salaries


▲2%

Account Management
▲2%


German Language
▲1%

National Average
₤17,000

French Language
▼3%

Customer Service Metrics
▼7%

Administration
▼7%

Gender

Female
57 %
Male
43 %

Years of Experience

Less than 1 year
10%
1-4 years
52%
5-9 years
20%
10-19 years
15%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 28%
dental benefits
Dental: 8%
vision benefits
Vision: 19%
no benefits
None: 61%