The average pay for a Customer Service Representative (CSR) is £17,483 per year. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. Most people move on to other jobs if they have more than 20 years' experience in this career.

£13,630 - £23,227
(Median)
£14K
£17K
£23K
MEDIAN: £17,482
10%
50%
90%

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£6.30 - £9.26
(Median)
£6
£7
£9
MEDIAN: £7.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£8K£16K£24K
Salary
£13,630 - £23,227  
   
Bonus
£239.66 - £3,025  
Profit Sharing
£1,000  
Commission
£1,850  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,416 - £22,643  
Country: United Kingdom | Currency: GBP | Updated: 28 Oct 2016 | Individuals Reporting: 429
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£6£12£18
Hourly Rate
£6.30 - £9.26  
   
Hourly Tips
£0.50  
Overtime
£6.86 - £16.46  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£12K£24K£36K
Bonus
£239.66 - £3,025  
   
Commission
£1,850  
Profit Sharing
£1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,416 - £22,643  
Country: United States | Currency: GBP | Updated: 28 Oct 2016 | Individuals Reporting: 141
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Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Representative (CSR)

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: £17,086

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in London:
"My work."
Pros: - have weekends off. - great corporate culture. - great potential for progression. - work does not come home with me. - not too much is expected from my line of work.
Cons: - nepotism. - do not enjoy it. - being micro managed. - not being trained or developed. - the lack of options available to me in the future in this role. - the amount of stress involved working with incompetent people. -

Related Job Salaries

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Experience Affects Customer Service Representative (CSR) Salaries




National Average
₤17,000


Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
up arrow 4%

Account Management
up arrow 2%

Customer Service
up arrow 1%

Sales
up arrow 1%

German Language
up arrow 1%

National Average
₤17,000

French Language
up arrow 2%

Customer Service Metrics
up arrow 6%

Administration
up arrow 6%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 13 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
9%
1-4 years
52%
5-9 years
20%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 29%
dental benefits
Dental: 10%
medical benefits
Vision: 17%
dental benefits
None: 60%
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