The average pay for a Customer Service Representative (CSR) is £17,499 per year. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. Most people move on to other jobs if they have more than 20 years' experience in this career.

£13,898 - £23,794
£14K
£18K
£24K
MEDIAN: £17,780
10%
50%
90%
£6.47 - £9.66
£6
£7
£9
MEDIAN: £7.53
10%
50%
90%
£0£23K
Salary £13,898 - £23,794
Bonus £193.92 - £3,498
Profit Sharing £550
Commission £1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,726 - £23,277
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 11 Jul 2017
  • Individuals Reporting: 474
Hourly Data £0£18
Hourly Rate £6.47 - £9.66
Hourly Tips £0.42
Overtime £6.88 - £18.00
Annual Data £0£23K
Bonus £193.92 - £3,498
Commission £1,200
Profit Sharing £550
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,726 - £23,277
  • Country: United States
  • Currency: GBP
  • Updated: 11 Jul 2017
  • Individuals Reporting: 158

Find Out Exactly What You Should Be Paid

United States (change)

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Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

Popular Employer Salaries for Customer Service Representative (CSR)

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of ₤17,000 based on 400 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤18,000 based on 143 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤19,000 based on 88 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤19,000 based on 19 salaries.

Pay Difference by Location

National Average: £17,427

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Birmingham:
"Dominos csr."
Pros: I like interacting with customers and ensuring good customer service to these customers.
Cons: Sometimes when things may go wrong, customers take it out on the CSR's because there is no one else to talk to.

Customer Service Representative (CSR) in London:
"My work."
Pros: - have weekends off. - great corporate culture. - great potential for progression. - work does not come home with me. - not too much is expected from my line of work.
Cons: - nepotism. - do not enjoy it. - being micro managed. - not being trained or developed. - the lack of options available to me in the future in this role. - the amount of stress involved working with incompetent people. -

Customer Service Representative (CSR) in Glasgow:
Pros: Lots of responsibly for high value orders. Perks. Bonus.
Cons: Not great opportunities to advance.

Related Job Salaries

Key Stats for Customer Service Representative (CSR)

Gender

Female
57 %
Male
43 %
Less than 1 year
8%
1-4 years
54%
5-9 years
19%
10-19 years
15%
20 years or more
4%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲7%

▲6%

▲3%

National Average
₤17,000

▼4%

Skills That Affect Customer Service Representative (CSR) Salaries


▼0%

Account Management
▼0%

National Average
₤17,000


German Language
▼1%

French Language
▼4%

Customer Service Metrics
▼8%

Administration
▼8%

Gender

Female
57 %
Male
43 %

Years of Experience

Less than 1 year
8%
1-4 years
54%
5-9 years
19%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 27%
dental benefits
Dental: 9%
vision benefits
Vision: 20%
no benefits
None: 60%
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