A Customer Service Representative (CSR) earns an average salary of £16,365 per year. Most people with this job move on to other positions after 20 years in this field. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. A skill in French Language is associated with high pay for this job.
Customer Service Representative (CSR) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£12,559 - £22,814
(Median)
13K
16K
19K
23K
MEDIAN: £16,365
10%
50%
75%
90%
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Customer Service Representative (CSR) Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£5.93 - £9.05
(Median)
5
8
9
MEDIAN: £6.00
10%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£8K£16K£24K
Salary
£12,559 - £22,814  
   
Bonus
£0.00 - £2,052  
Profit Sharing
£25.00 - £3,000  
Commission
£0.00 - £5,106  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,627 - £23,224  
PayScale
Country: United Kingdom | Currency: GBP | Updated: 19 Apr 2014 | Individuals Reporting: 807
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£7£14£21
Hourly Rate
£5.93 - £9.05  
   
Overtime
£6.09 - £19.90  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£14K£28K£42K
Bonus
£0.00 - £2,052  
   
Commission
£0.00 - £5,106  
Profit Sharing
£25.00 - £3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,627 - £23,224  
PayScale
Country: United States | Currency: GBP | Updated: 19 Apr 2014 | Individuals Reporting: 807
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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Representative (CSR)
Popular Skills for Customer Service Representative (CSR)
Pay by Experience Level for Customer Service Representative (CSR)
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
up arrow 17%
Brighton
up arrow 8%
National Average
₤17,000
Bristol
up arrow 1%
Glasgow
up arrow 1%
Newcastle-upon-Tyne
up arrow 4%
Edinburgh
up arrow 5%
Nottingham
up arrow 8%
Belfast
up arrow 17%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Customer Service Representative (CSR) Salaries

Experienced
up arrow 12%
Late-Career
up arrow 11%
National Average
₤17,000

Skills That Affect Customer Service Representative (CSR) Salaries

French Language
up arrow 10%
German Language
up arrow 9%
Customer Relationship Management (CRM)
up arrow 3%
Customer Service
0%
National Average
₤17,000
Sales
up arrow 2%
Customer Service Metrics
up arrow 3%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 91 votes.
Gender
Female
54%
female alumni
 
Male
46%
male alumni
Years of Experience
Less than 1 year
6%
1-4 years
51%
5-9 years
26%
10-19 years
14%
20 years or more
4%
Common Health Benefits
medical benefits Medical: 26% dental benefits Dental: 11%
vision benefits Vision: 20% employee benefits None: 59%
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