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Customer Service Representative (CSR) Salary

A Customer Service Representative (CSR) earns an average salary of £16,456 per year. Most people with this job move on to other positions after 20 years in this field. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. A skill in Account Management is associated with high pay for this job.
£12,763 - £22,616
(Median)
13K
16K
19K
23K
MEDIAN: £16,455
10%
50%
75%
90%

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£5.95 - £9.15
(Median)
5
7
8
9
MEDIAN: £7.00
10%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£8K£16K£24K
Salary
£12,763 - £22,616  
   
Bonus
£0.00 - £2,257  
Profit Sharing
£491.32 - £1,017  
Commission
£484.84 - £2,452  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,687 - £22,625  
Country: United Kingdom | Currency: GBP | Updated: 10 Dec 2014 | Individuals Reporting: 638
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£7£14£21
Hourly Rate
£5.95 - £9.15  
   
Overtime
£6.18 - £19.83  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
£0£14K£28K£42K
Bonus
£0.00 - £2,257  
   
Commission
£484.84 - £2,452  
Profit Sharing
£491.32 - £1,017  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,687 - £22,625  
Country: United States | Currency: GBP | Updated: 10 Dec 2014 | Individuals Reporting: 125
United States (change)

Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Representative (CSR)

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Customer Service Representative (CSR) Reviews

What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in London:
"My work."
Pros: - have weekends off. - great corporate culture. - great potential for progression. - work does not come home with me. - not too much is expected from my line of work.
Cons: - nepotism. - do not enjoy it. - being micro managed. - not being trained or developed. - the lack of options available to me in the future in this role. - the amount of stress involved working with incompetent people. -

Related Job Salaries

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
up arrow 18%

Experienced
up arrow 12%


National Average
₤17,000


Skills That Affect Customer Service Representative (CSR) Salaries

Account Management
up arrow 12%

German Language
up arrow 5%

Customer Relationship Management (CRM)
up arrow 3%

French Language
up arrow 2%

Customer Service
0%

National Average
₤17,000

Sales
up arrow 1%

Customer Service Metrics
up arrow 3%

Administration
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 103 votes.

Gender

Female
54 %
Male
46 %

Years of Experience

Less than 1 year
8%
1-4 years
50%
5-9 years
26%
10-19 years
13%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 26% dental benefits Dental: 12%
vision benefits Vision: 20% employee benefits None: 59%