Q: What do you wish you knew about your job when you first started out?
General / Operations Manager in Bristol:
"If You're Fair And Right - Stand By Your Guns."
Have the difficult conversations.
General / Operations Manager in Edinburgh:
"Being close to customers is crucial"
But not if you want to be promoted. It seems the closer you are to frontline, the smaller the rewards despite straplines about how important customers and colleagues are to any business. Doing good work for senior managers and making their lives easier is really where rewards lie. It's not right but a reality.