A general hotel manager is required to oversee employees, fiscal operations and all other aspects of the hotel's everyday operations. Managing a hotel requires a commitment to a location and its reputation. A hotel manager is responsible for all departments of the hotel while being required to develop an operational budget. The general hotel manager must maintain all salaries and monitor overall expenses. Auditing paperwork daily, weekly and monthly is required of a hotel manager in order to ensure that the operations of all departments are running smoothly and operating within any budgets that have been set. Managers of hotels are required to host staff meetings, attend financial meetings and work together with legal professionals and accountants for the hotel as needed. Ensuring all employees are working efficiently and communicating effectively with staff and guests is another responsibility of a hotel manager so that the hotel can maintain a positive reputation at all times.
General hotel managers are also responsible for acting as a mediator between customers and hotel employees in the event of an inquiry or complaint made by a guest. Hotel managers are required to keep both staff and guests satisfied at all times. As a hotel manager, it is possible to offer guests upgrades, promotions and special discounts when warranted. Hotel managers are also required to maintain a respectable location, removing guests who may be unruly, violent or vulgar. Thus, maintaining the peace of the hotel environment is the general manager's responsibility.
General Manager, Hotel Tasks
- Develop an operational budget and monitor cost controls.
- Complete daily audits and monthly paperwork.
- Maintain accountability for each department.
- Oversee all aspects of hotel operations.
- Resolve guest and employee concerns.