A Help Desk Technician earns an average salary of £18,792 per year. People in this job generally don't have more than 10 years' experience. Experience has a moderate effect on income for this job.

£12,307 - £25,210
(Median)
£12K
£19K
£25K
MEDIAN: £18,792
10%
50%
90%

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£3.85 - £18.49
(Median)
£3
£7
£18
MEDIAN: £7.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£9K£18K£27K
Salary
£12,307 - £25,210  
   
Bonus
£0.00 - £2,517  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,394 - £25,173  
Country: United Kingdom | Currency: GBP | Updated: 28 Oct 2016 | Individuals Reporting: 78
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£7£14£21
Hourly Rate
£3.85 - £18.49  
   
Overtime
£11.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£14K£28K£42K
Bonus
£0.00 - £2,517  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£12,394 - £25,173  
Country: United States | Currency: GBP | Updated: 28 Oct 2016 | Individuals Reporting: 11
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Help Desk Technician Reviews

What is it like working as a Help Desk Technician?

Help Desk Technician in Manchester:
"Technical Helpdesk."
Pros: The people are great and the amount of skills that you learn to take onto the next job are massive.
Cons: Very stressful when you have a lot of customers calling you. Also it is stressful when you have customers that aren't technically minded. Finally, if you are not trained correctly you wonder what is going on half of the time which isn't great.

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Experience Affects Help Desk Technician Salaries

Experienced
up arrow 37%

Mid-Career
up arrow 18%

National Average
₤19,000

Entry-Level
up arrow 6%

Skills That Affect Help Desk Technician Salaries

Customer Service
up arrow 6%

Windows Operating System General Use
up arrow 4%

National Average
₤19,000

Microsoft Active Directory
up arrow 4%

Information Technology (IT) Support
up arrow 6%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 2 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
1%
1-4 years
79%
5-9 years
11%
10-19 years
7%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 14%
dental benefits
Dental: 2%
medical benefits
Vision: 16%
dental benefits
None: 72%
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