Help Desk Technician Salary

The average salary for a Help Desk Technician is £18,709 per year. Most people with this job move on to other positions after 10 years in this career. A skill in Windows Operating System General Use is associated with high pay for this job. Experience has a moderate effect on income for this job.

£12,991 - £24,047
(Median)
£13K
£19K
£24K
MEDIAN: £18,709
10%
50%
90%

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£6.43 - £14.79
(Median)
£6
£7
£15
MEDIAN: £7.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£9K£18K£27K
Salary
£12,991 - £24,047  
   
Bonus
£0.00 - £2,478  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,116 - £24,583  
Country: United Kingdom | Currency: GBP | Updated: 17 Mar 2016 | Individuals Reporting: 134
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£7£14£21
Hourly Rate
£6.43 - £14.79  
   
Overtime
£14.48  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
£0£14K£28K£42K
Bonus
£0.00 - £2,478  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£13,116 - £24,583  
Country: United States | Currency: GBP | Updated: 17 Mar 2016 | Individuals Reporting: 11
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Help Desk Technician Reviews

What is it like working as a Help Desk Technician?

Help Desk Technician in Manchester:
"Technical Helpdesk."
Pros: The people are great and the amount of skills that you learn to take onto the next job are massive.
Cons: Very stressful when you have a lot of customers calling you. Also it is stressful when you have customers that aren't technically minded. Finally, if you are not trained correctly you wonder what is going on half of the time which isn't great.

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Experience Affects Help Desk Technician Salaries

Experienced
up arrow 32%

Mid-Career
up arrow 15%

National Average
₤19,000

Entry-Level
up arrow 3%

Skills That Affect Help Desk Technician Salaries

Windows Operating System General Use
up arrow 11%

Customer Service
up arrow 4%

National Average
₤19,000

Information Technology (IT) Support
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.

Gender

Female
9 %
Male
91 %

Years of Experience

Less than 1 year
3%
1-4 years
72%
5-9 years
17%
10-19 years
6%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 24%
dental benefits
Dental: 9%
medical benefits
Vision: 26%
dental benefits
None: 58%
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