What is it like working as a Support Technician, Information Technology (IT)?
Support Technician, Information Technology (IT) in Derby:
Pros: The people.
Cons: Overworked. Not enough support, no tools to do the job successfully and no room for progressing.
Support Technician, Information Technology (IT) in London:
"Good Fun and a Learning Experience."
Pros: Learning new skills.
Lots of new people to meet.
Being depended upon.
Cons: Repetitive tasks.
Dealing with simple issues staff should deal with themselves.
Support Technician, Information Technology (IT) in Stoke-on-Trent:
Pros: There is fantastic variety and no two days are the same. You get a real sense of accomplishment resolving a multitude of problems, and all techies should love showing off their knowledge of systems and software. The feeling of being valued is always a bonus, knowing your role directly affects the running of the business. One main perk of the job is the fulfilment you feel upon overcoming a trying issue.
Cons: Vague support requests and impatience with resolution times is an unavoidable annoyance. Some tasks can become repetitive, and being interrupted when you are handling a major support request for a small minor issue can become tedious.