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The Customer Service Representative is responsible for taking inbound calls from end-users regarding online banking products and payment acceptance assistance - Indeed
• Answers incoming telephone calls and transfers calls to requested employee. Determines purpose of calls and forwards calls to the appropriate department - Indeed
Keeps current on ACI products/enhancements, competition activities and industry trends. Assists distributors in their efforts to sell ACI products and services... - Indeed
Technical experience that enables understanding and ability to explain advantages and disadvantages of technology used by ACI.... - Indeed
General knowledge of other ACI products. Build deep knowledge of the conversion process to migrate banking and bill pay users to the ACI platform.... - Indeed
Understand, adhere and enforce all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security.... - Indeed
Knowledge and skill sets required to act as the Subject Matter Expert in multiple ACI solutions. Collects and defines Business Requirements and Functional/Non... - Indeed
O Act as the client’s advocate within ACI, and influence ACI direction. Across ACI to create integrated plans, properly set expectations, define goals,... - Indeed
In-depth knowledge of all ACI applications. Ensures new and existing ACI customers receive a first class delivery service in accordance with customer... - Indeed
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