Average Hourly Rate for Apac Customer Services Incorporated Employees

Employees of Apac Customer Services Incorporated bring in an average of $11.52 per hour, and when they are working overtime, they earn $16.40. Apac Customer Services Incorporated paychecks are largely negotiated based on what you do at the company, though how long you've been working and your city are also considered. The data for this report comes from responses to the PayScale salary survey.

How This Employer Pays

Apac Customer Services Incorporated typically pays:
10%
above market

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Employer: Apac Customer Services Incorporated
Hourly Rate Range by Job
Job (Number Reporting)
National Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$8$16$24
[-]Customer Service Representative (CSR) (5)
$7.70 - $14.60  
   
[-]Customer Service Representative (CSR) (5)
Hourly Rate$7.70 - $14.60  
   
[+]Customer Service Agent (3)
$7.95 - $14.53  
   
[+]Customer Service Agent (3)
Hourly Rate$7.95 - $14.53  
   
[+]Executive Administrative Assistant (2)
$11.86 - $24.94  
   
[+]Executive Administrative Assistant (2)
Hourly Rate$11.86 - $24.94  
   
[+]Quality Assurance Analyst, Call Centers (2)
$10.25 - $16.70  
   
[+]Quality Assurance Analyst, Call Centers (2)
Hourly Rate$10.25 - $16.70  
   
 Precise Range (?
XPrecise ranges are calculated based on validated data submitted by employees in this job at this company.
)     Estimated Range (?
XWhen PayScale has limited employee-submitted data, we base estimated ranges on a broader set of relevant employee profiles to calculate the most accurate ranges for this job at this company.
)
Country: United States | Currency: USD | Updated: 3 Nov 2014 | Individuals Reporting: 38
United States (change)

About This Company

APAC Customer Services


Freebase CC-BY Source: Freebase, licensed under CC-BY

Jobs

The highest paychecks go to Executive Administrative Assistants, who earn $17.06, closely trailed by Call Centers Quality Assurance Analysts (about $12.77), Customer Service Specialists (around $12.50), and Customer Service Representatives (approximately $10.34). Near the bottom at Apac Customer Services Incorporated are Customer Service Agents, pulling in just $10.00.

Years of Experience

Respondents who have been working for five to nine years tend to make $11.05. When we consider tenure, a substantial portion of employees (42 percent) have been working for one to four years and make about $10.83 per hour.

Locations

Median pay is highest in Tampa (around $14.48 per hour), followed by Newport News (approximately $11.70), Davenport ($11.64), and Utica ($11.07). Joplin is near the bottom for pay at $10.00. By state, Florida offers the highest pay at $14.48 per hour.

Certifications and Degrees

At Apac Customer Services Incorporated, employees who hold a Bachelor's Degree receive the highest pay at about $12.75.

Skills

The best-paying skill to have in this role appears to be Office Administration; employees who claim this ability report median compensation of approximately $15.00. Customer Service also popped up often in the survey as an important skill; just over two-fifths of employees surveyed report using it at work. Other skills in demand are Call Center, Microsoft Office, and Help Desk / Desktop Support.

Benefits and Perks

A majority of workers contribute to 401(k) savings accounts sponsored by the firm. Most workers receive health insurance, and a fair portion of workers get dental coverage. Advantages of working here also include a casual working environment, life insurance, optional telecommute / work from home, and tuition reimbursement.

Key Stats for Apac Customer Services Incorporated

Gender

Female
49 %
Male
51 %
Hourly Rate
$8 - $14
Hourly Rate
$11 - $13
Less than 1 year
3%
1-4 years
35%
5-9 years
20%
10-19 years
30%
20 years or more
13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.

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