The highest paychecks go to Executive Administrative Assistants, who earn $17.06, closely trailed by Call Centers Quality Assurance Analysts (about $12.77), Customer Service Specialists (around $12.50), and Customer Service Representatives (approximately $10.34). Near the bottom at Apac Customer Services Incorporated are Customer Service Agents, pulling in just $10.00.
Years of Experience
Respondents who have been working for five to nine years tend to make $11.05. When we consider tenure, a substantial portion of employees (42 percent) have been working for one to four years and make about $10.83 per hour.
Median pay is highest in Tampa (around $14.48 per hour), followed by Newport News (approximately $11.70), Davenport ($11.64), and Utica ($11.07). Joplin is near the bottom for pay at $10.00. By state, Florida offers the highest pay at $14.48 per hour.
Certifications and Degrees
At Apac Customer Services Incorporated, employees who hold a Bachelor's Degree receive the highest pay at about $12.75.
The best-paying skill to have in this role appears to be Office Administration; employees who claim this ability report median compensation of approximately $15.00. Customer Service also popped up often in the survey as an important skill; just over two-fifths of employees surveyed report using it at work. Other skills in demand are Call Center, Microsoft Office, and Help Desk / Desktop Support.
Benefits and Perks
A majority of workers contribute to 401(k) savings accounts sponsored by the firm. Most workers receive health insurance, and a fair portion of workers get dental coverage. Advantages of working here also include a casual working environment, life insurance, optional telecommute / work from home, and tuition reimbursement.