Senior Systems Engineers represent the higher end of the earnings spectrum — in fact, median pay for this job is the highest at $102K per year — though Senior Systems Analysts, Branch Sales Managers, and Bank Managers also do fairly well at $88K, approximately $64K, and $57K, respectively. Near the bottom at First Citizens Bank are Customer Service Representatives, pulling in an average of just around $33K.
Years of Experience
Respondents who have been working for five to nine years make about $53K annually on average. Between the one and five year mark, median pay is $41K per year. Overall, the greater share of First Citizens Bank folks have 10-19 years of experience and earn an average approximately $59K annually.
When it comes to location, the highest average paycheck (about $68K per year) can be spotted in Charlotte, N.C.; Mooresville, N.C. ($57K), Houston, Texas ($55K), and Raleigh, N.C. (around $52K) are the next top-paying cities. Expected earnings are below average ($50K) in Columbia, S.C., one of the lowest-paid cities. Pay rates in the United States are highest in the state of Texas, where they average to approximately $55K annually.
Certifications and Degrees
Certified ITIL Leaders earn $108K per year, far more than their non-accredited counterparts. Acquiring certification to be a Microsoft Certified Professional is rewarded with median pay of around $102K annually. First Citizens Bank provides the highest financial reward to those with a Bachelor of Business Administration (BBA) — these employees rake in $63K per year.
The highest-paying skill to have in this role seems to be Windows NT / 2000 / XP Networking; employees claiming this as part of the toolbox earn a median of about $85K annually. A common skill in First Citizens Bank's work force is Customer Service; nearly one in three of survey participants report using it on the job. Other top skills include Sales Management, Banking, and Customer Relationship Management.
Benefits and Perks
Benefits packages do tend to lack paid time off; First Citizens Bank gives paid vacation days to one in three survey participants and sick leave to an eighth of survey participants. Nearly all survey participants save up for retirement through a 401(k) plan. A solid majority of workers report having health insurance, and a fair number of respondents report having dental coverage. Some other advantages of working at First Citizens Bank are life insurance, flexible hours, and tuition reimbursement.