Senior Systems Analysts represent the higher end of the earnings spectrum — in fact, median pay for this job is the highest at about $88K annually — though Senior Systems Engineers, Financial Managers, and Branch Sales Managers also do fairly well at approximately $86K, $68K, and $64K, respectively. Near the bottom at First Citizens Bank are Customer Service Representatives, pulling in an average of just around $33K.
Years of Experience
Those with one to four years of experience at the company can expect to make $43K per year on average. The largest slice of the First Citizens Bank workforce (33 percent) has been working for five to nine years and earns, on average, $53K annually.
When it comes to location, the highest average paycheck ($68K per year) can be spotted in Charlotte, N.C.; Raleigh, N.C. (around $64K), Mooresville, N.C. ($57K), and Columbia, S.C. (about $50K) are the next top-paying cities. By state, First Citizens Bank pays its North Carolina employees the most; the pay rate there is approximately $55K annually.
Certifications and Degrees
Certified ITIL Leaders have significantly higher pay than non-accredited workers at $108K per year. Microsoft Certified Professionals also rank high on the pay scale, with expected average earnings of $86K annually. Employees who have a Bachelor of Business Administration (BBA) make the most here, hauling in around $63K per year.
When it comes to skills, employees who report Windows NT / 2000 / XP Networking among their abilities seem to make the most, reporting a median income of $85K annually. It's pretty common to find people here who know Customer Service; just under a third consider it a key competency. Employees also tend to round out their skills sets with Sales Management, Financial Analysis, and Customer Relationship Management.
Benefits and Perks
Benefits packages do tend to lack paid time off; First Citizens Bank gives paid vacation days to 38 percent and sick leave to a sixth of employees. Almost all respondents allocate some part of their earnings to the company-sponsored 401(k) savings plan. Health insurance comes as part of the deal for a solid majority of survey participants, and a fair number of survey participants report receiving dental coverage as well. First Citizens Bank also dishes out privileges such as life insurance, flexible hours, and tuition reimbursement.