When it comes to location, the highest average paycheck (around $108K per year) can be spotted in New York, N.Y.; Rochester, N.Y. (approximately $60K), Syracuse, N.Y. ($54K), and Tulsa, Okla. (about $44K) are the next top-paying cities. Approaching the lower end of the pay scale (at $40K) is Houston, Texas. By state, the highest pay levels are found in Virginia, where the average Sutherland Global Services Inc. employee makes $72K annually.
Years of Experience
For those with five to nine years of experience, average earnings amount to $49K per year. Between the one and five year mark, median pay is about $38K annually. Overall, the greater share of Sutherland Global Services Inc. folks have 10-19 years of experience and earn an average approximately $60K per year.
Operations Project Managers are the best paid with the average salary hovering at around $73K annually; Account Managers, Customer Service Managers, and Program Project Managers also rank near the top of the list, pulling in $70K, $48K, and $44K, respectively. Financial compensation for Telesales Team Managers is rather low — on average only approximately $34K — relative to the rest of the company.
Certifications and Degrees
Project Management Professionals are compensated at a much higher rate than non-authorized workers, bringing in close to $80K per year. Acquiring certification to be a Certified Six Sigma Green Belt is rewarded with median pay of about $56K annually. Sutherland Global Services Inc. provides the highest financial reward to those with a Bachelor's Degree — these employees rake in around $57K per year.
The highest-paying skill to have in this role seems to be Leadership; employees claiming this as part of the toolbox earn a median of $65K annually. It's pretty common to find people here who know People Management; slightly less than one-fifth consider it a key competency. Many workers usually know Customer Relationship Management, Project Management, and Call Center as well.
Benefits and Perks
Only 43 percent at Sutherland Global Services Inc. enjoy paid vacation time, and just 19 percent can take sick leave. A 401(k) program is available, and a majority of workers use it to save for retirement. Health insurance comes as part of the deal for a fair number of employees, and a majority of respondents report receiving dental coverage as well. Sutherland Global Services Inc. employees also enjoy perks such as a company cell phone, a stock purchase plan, superannuation, and relocation expenses.