When it comes to location, the highest average paycheck ($108K per year) can be spotted in New York, N.Y.; Rochester, N.Y. (around $60K), Syracuse, N.Y. ($54K), and Tulsa, Okla. ($44K) are the next top-paying cities. Those interested in increasing earning potential should avoid the city of Houston, Texas — at approximately $40K, salaries are some of the lowest in the country. Within the firm, employees working in Virginia take home the most — about $72K annually on average.
Years of Experience
For those who claim five to nine years of work experience, pay on average amounts to $49K per year. For those with one to four years of experience, median paychecks reach approximately $38K annually. Broken down by tenure, the largest share of Sutherland Global Services Inc. employees (34 percent) have 10-19 years of experience and earn about $60K per year on average.
Operations Project Managers earn the highest median pay at around $73K annually, followed by Account Managers ($70K), Customer Service Managers ($48K), and Program Project Managers ($44K). Financial compensation for Telesales Team Managers is rather low — on average only $34K — relative to the rest of the company.
Certifications and Degrees
Project Management Professionals earn approximately $80K per year, far more than their non-accredited counterparts. Bigger paychecks are awarded to Certified Six Sigma Green Belts with credentials; these people earn about $56K annually on average. Regarding salaries and education, Sutherland Global Services Inc. pays those with a Bachelor's Degree the most — $57K.
The best-paying skill to have in this role appears to be Leadership; employees who claim this ability report median compensation of around $65K per year. A skill that is commonly seen around here is People Management; just under a fifth deem it necessary for work. Employees also tend to know Customer Relationship Management, Project Management, and Call Center.
Benefits and Perks
43 percent receive paid vacation, and only 19 percent get sick leave. A majority of respondents plan for retirement by taking advantage of the company-sponsored 401(k) program. A strong majority of employees report having health insurance, and a majority of workers report having dental coverage. The list of perks also includes a company cell phone, a stock purchase plan, superannuation, and relocation expenses.