Account managers in the insurance industry are found in a variety of insurance firms, from small insurance companies to large nationwide dealers. Most positions do not have defined educational requirements, but many do list a bachelor’s degree as being preferred. However, many positions require relevant experience in the field, though the exact amount varies by company and position. Other requirements include licenses specific to the type of insurance practice and location of the job.
The account manager's principal responsibility is developing new business and finding referrals from established clients. This includes producing quotes and resolving client issues, as well as following all procedures to ensure protocols and regulations are followed at all times. Many positions require computer skills, as they operate in a paperless environment; general analytical skills and strategic thinking are needed as well. Communication skills and the ability to work effectively with minimal supervision are highly valued.
Generally, insurance account managers work independently, though some companies may have small teams of account managers that work together. Hours generally include regular business operating hours, although schedules may vary depending on the needs of the employer. Remote work and travel are possible, but most work is done in an office environment with minimal physical requirements or hazards. Extended hours to accommodate new customers or projects may also be necessary.
Account Manager, Insurance Tasks
Provide information on updates and revisions to regulations and policies.
Work with clients and producers to update and audit accounts.
Update and maintain files, databases, and contact lists.
Review, manage and grow assigned portfolio of accounts.
Send, receive, and file paperwork and forms and complete associated administrative tasks.