Account Specialist Salary
Job Description for Account Specialist
The account specialist contacts potential customers, handles the needs of existing customers, and closes sales. Their main task is to provide support for the specific region to which they are assigned, contacting customers, creating price quotes, and accepting and processing new orders. Account specialists work directly with external customers on a daily basis and provide direct support to the sales department. Their day-to-day responsibilities vary, but typical tasks include seeking out and contacting potential customers, requesting and scheduling sample product orders, coordinating customer meetings, cold calling, generating sales leads, receiving new purchase orders, and reviewing orders. Account specialists must also develop new customer contacts and sales opportunities.Read More...
Individuals in this position generally work full time during regular business hours and report to a sales manager. Some travel may be necessary to visit new and existing clients, performing pitches, conducting product demonstrations, and resolving order issues. Overtime or work outside normal business hours may be required as well, depending on the needs of the employer and clients.
A bachelor's degree and at several years' experience in a sales environment are generally the minimum requirement for this position. Excellent written and oral communication skills, organizational and multitasking skills, and extensive product knowledge are needed as well. Proficiency with basic computer programs are needed as well.
Account Specialist Tasks
- Resolves customer problems, recommends modifications to products/services, and coordinates sales negotiation between customers and organization.
- Solicits and maintains contact with current and prospect key accounts.
- Provides feedback on market to organizations for sales forecasting.
Common Career Paths for Account Specialist
Though not the most common occurrence, Account Specialists sometimes become Financial Analysts, where the average income is $55K per year. Becoming an Administrative Assistant is, more often than not, the most common role that Account Specialists move into when they're ready for the next step in their career. A median salary for an Administrative Assistant is $31K. Another frequent advance is for Account Specialists to assume an Account Manager role; in this role, workers often take home $50K.
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Popular Skills for Account Specialist
Account Specialists report using a large range of skills on the job. Most notably, facility with Sales and Customer Relationship Management (CRM) are correlated to pay that is significantly above average, leading to increases of 27 percent and 4 percent, respectively. Skills that seem to negatively impact pay include Accounts Payable, Accounts Receivable, and Billing. The majority of those who know Customer Relationship Management also know Microsoft Office. Most people experienced in Customer Service also know Microsoft Excel and Microsoft Office.
Pay by Experience Level for Account Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
The median compensation for relatively untried workers is $39K; in the five-to-10 year group, it's higher at around $42K. After working for 10 to 20 years, Account Specialists make a median salary of $41K. Survey participants who have worked for more than two decades report bringing in $48K on average.
Pay Difference by Location
Chicago offers some of the highest pay in the country for Account Specialists, 35 percent above the national average. Account Specialists will also find cushy salaries in Philadelphia (+31 percent), Boston (+28 percent), San Diego (+27 percent), and Los Angeles (+24 percent). Trailing the national average by 11 percent, Portland is the market with the smallest paychecks. Minneapolis and Louisville are a couple other places where companies are known to pay below the median — salaries tend to be 7 percent less than the median.