Administrative technicians are responsible for organizing documents, inputting information, retrieving records, and maintaining accurate databases for their organizations. They typically work in an office environment during regular business hours and use a personal computer to log interactions, results, and their progress. They also answer to correspondence and write reports based on their observations.
Administrative technicians interact with clients, process forms, and prioritize important projects, and must also conduct surveys and keep statistics for future use. They may help provide technical assistance to other administrative staff and should work well in a team setting with other technicians to achieve all goals in a timely manner. However, they should also be able to work independently with minimal supervision and have strong communication and problem-solving skills to identify problems when reviewing documents. They also assist with regular equipment maintenance and order new supplies as needed.
Administrative technicians may assist with scheduling appointments and managing phone lines and computer systems, and they also help conduct analyses and interpret reports. They must be proficient with Microsoft Office applications to produce high-quality documents and spreadsheets based on updated data from clients, as well as prepare presentations and complete administrative tasks, such as reading expense reports. They must also provide excellent customer service to increase satisfaction and keep their work area clean at all times.
A high school diploma is generally required for this position, and prior experience in a relevant capacity is highly beneficial. Industry certifications are also helpful.
Administrative Technician Tasks
Greet visitors and callers, route and resolve information requests.
Supervise support clerical staff.
Review, track and prepare budgets; maintain records and databases.
Coordinate space and office organization; purchase and manage supplies and equipment.
Coordinate office and/or departmental operations.