An administrative representative is responsible for admitting duties at our facility. This includes face-to-face interactions with people on an on-going basis. As a result, excellent verbal, listening and interpersonal skills are a must. He or she will be the first person people see when they enter the facility, so the administrative representative must work well with frequent interruptions while maintaining a friendly, welcoming, and helpful attitude. He or she must be familiar with the operations of the facility so that anyone entering the facility can be referred to the proper department quickly and efficiently.
They must be able to work on their own, meeting objectives, and managing their time without constant supervision. Organizational and time management skills are very important. The position requires someone who is highly motivated, a self-starter and results oriented individual with a commitment to not only meet, but exceed established objectives.
The duties of an administrative representative include explaining patient forms in a way that the patient or family member, who may be under stress, can understand. These forms include payment or financial forms, medical releases and insurance forms. Referral to specialists may be required. A calm demeanor is required at all times.
The position requires a great deal of sitting, with intermittent periods of walking. Work takes place in a typical office environment which may be noisy, with many people in the work area with various responsibilities.
Knowledge of basic programs such as Word and Excel as well as standard office machines are required. Some lifting is required. Weekend and evening hours may be necessary. Familiarity with hospital terminology and forms is highly preferred, and a high school diploma is required.
Admissions Representative Tasks
- Assist students in understanding and reaching degree requirements.
- Assess method of payment for services, initiate processing, may refer to specialist for financial options.
- Provide outreach to students in danger of not completing degree requirements and identify at-risk scenarios.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff or department.
- Assist in course registration and planning.