The job of an air export agent requires somebody with strong organizational skills. An air export agent is responsible for coordinating all logistics for incoming and outgoing cargo shipments, as well as anticipating and planning for all of the details that will ensure successful delivery.
Communication skills are a must for this job, as the air export agent is required to work directly with customers. An air export agent is responsible for ensuring that all shipments are in compliance with all applicable agencies, including the TSA and US Customs. In some cases, the cargo may also include perishable items such as livestock or food products. The key job duties which are performed include making booking arrangements, planning and routing shipments, and preparing any documentation that is required. It is also be necessary to negotiate rates with customers and carriers that ensure the best service possible, while still maintaining a competitive edge in pricing. A main responsibility of an air export agent is coordinating shipments for optimal efficiency, including consolidation of shipments. It is expected that an air export agent will also be involved with implementing continuous improvements that will increase margins and customer satisfaction. Daily requirements also include updating information available for shipments in progress, including tracking data and current status.
The air export agent needs to be comfortable using Microsoft Excel and Outlook to fulfill these daily requirements. An air export agent may also at times be required to operate a forklift to load or unload shipments. A bachelor’s degree is required for this job, but that requirement can be waived in cases where the experience is commensurate with the position.
Air Export Agent Tasks
Coordinate cargo bookings and shipment needs.
Understand each assigned customer’s business model and competitive advantages.
Conduct shipment-level analysis to enable customers to maximize our technology tools.
Gather necessary information to prepare rates and quotes, and provide rate and transit options to customers.
Respond to customer inquiries and follow-up to ensure issue resolution.