Airline operations agents are responsible for coordinating airline operations, managing schedules and passengers, and coordinating boarding and descending tasks, and they must also provide exceptional customer service at all times, respond to inquiries, and accommodate unexpected circumstances.
Airline operations agents communicate regularly with dispatch to coordinate arrivals and departures and must follow all protocols for boarding and verify the accuracy of documentation. They also manage ground security, communicate with radio equipment, verify weather conditions, and delay or cancel flights if necessary. They work in a fast-paced environment and should be able to multitask on different projects at once, and must work well in teams with other agents to ensure that flights arrive at their estimated times. They may be tasked with fuel recharge, completing authorization forms, and verifying that all passengers meet flight requirements, and interpersonal skills are important in this position to work well with with staff and clients.
These agents report their progress to an airline operations supervisor and must verify that all airplane amenities meet the required standards. They follow strict safety and privacy guidelines to prevent accidents and maintain confidentiality, and must ensure that all luggage is transported to the right planes and fill out forms regarding permits in case of international travel. A high school diploma may be a minimum requirement for this position, and prior experience in the industry is highly beneficial. Industry certifications are also helpful.