Apartment managers are responsible for keeping their apartment complex or complexes running efficiently. Duties may vary somewhat depending on the size of the apartment complex, but, in general, apartment managers are required to oversee both day-to-day and longer-term duties.
Apartment managers collect monthly rent, pay utilities and other bills incurred by the complex, mediate disputes between tenants, and facilitate the repair and upkeep of the apartments and grounds. In larger complexes, some of these jobs may be outsourced, and the apartment manager acts in a supervisory role. In smaller complexes, the apartment manager may be required to perform basic maintenance.
One of the biggest tasks or challenges for apartment managers is tenant relations. Keeping apartments occupied is a primary duty for apartment managers, so they spend substantial time dealing with tenants and showing units to potential renters. Depending on apartment turnover, a manager may spend a significant amount of time outside of the office hosting showings. In larger complexes where apartment managers supervise workers, they also create worker schedules and maintain an organized record system for repairs, work-orders, and complaints.
Generally, apartment managers are required to have at least an associate's degree in business management or a similar field. Many employers require additional education specific to the job, such as accounting and sales courses. Apartment management is generally not an entry-level job, and most companies look for a background in management; most employers prefer to hire those with previous apartment management experience of at least two years.
Apartment Manager Tasks
Promote the property to prospective tenants, including conducting tours.
Respond to emergency and litigation situations.
Document and update tenant and property information, including processing applications.
Explain and enforce lease and legal requirements and make payment collections.
Maintain property, including scheduling repairs and overseeing maintenance.