The average rate for an Apple Genius is $18.77 per hour. People in this job generally don't have more than 10 years' experience. Experience has a moderate effect on salary for this job.

$29,590 - $56,066
(Median)
$30K
$47K
$56K
MEDIAN: $47,363
10%
50%
90%

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$12.40 - $24.62
(Median)
$12
$19
$25
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$29,590 - $56,066  
   
Bonus
$500  
Profit Sharing
$32,005  
Commission
$0.00  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,389 - $54,074  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 27
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.40 - $24.62  
   
Overtime
$21.85 - $38.95  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$500  
   
Commission
$0.00  
Profit Sharing
$32,005  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,389 - $54,074  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 112
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Job Description for Apple Genius

An Apple Genius provides technical support to customers in an Apple Store, which is a retail environment. This position requires face to face interaction with customers, and some of the problems will be expected to be solved in front of the customer. Usually, appointments are scheduled, so that the Apple Genius is working with one customer at a time. However, at times it may be necessary to provide assistance to multiple people simultaneously. Therefore, the ability to work well under pressure is important, as are strong customer service skills.

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Apple Genius Tasks

  • Determine whether repairs can be done or a replacement is needed.
  • Diagnose product issues immediately, explaining situations with patience and empathy.
  • Provide insightful advice and friendly, hands-on technical support to Apple customers.
  • Offer solutions to quickly get users up and running again.

Apple Genius Job Listings

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Popular Skills for Apple Genius

Related Job Salaries

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Experience Affects Apple Genius Salaries

Experienced
up arrow 27%

Mid-Career
up arrow 11%

National Average
$42,000

Entry-Level
up arrow 7%

Skills That Affect Apple Genius Salaries

Apple OS X
up arrow 9%

Computer Hardware Technician
up arrow 4%

Customer Service
up arrow 3%

Software Knowledge
up arrow 2%

National Average
$42,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
2%
1-4 years
55%
5-9 years
35%
10-19 years
6%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 81%
medical benefits
Vision: 77%
dental benefits
None: 14%
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