Apple Genius Salary

An Apple Genius earns an average wage of $18.40 per hour. Most people move on to other jobs if they have more than 10 years' experience in this field.

$35,234 - $55,369
(Median)
$35K
$45K
$55K
MEDIAN: $45,450
10%
50%
90%

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$13.74 - $24.98
(Median)
$14
$18
$25
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$35,234 - $55,369  
   
Bonus
$0.00 - $1,036  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,100 - $53,935  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 18
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$13.74 - $24.98  
   
Overtime
$18.96 - $36.72  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $1,036  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,100 - $53,935  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 118
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Job Description for Apple Genius

An Apple Genius provides technical support to customers in an Apple Store, which is a retail environment. This position requires face to face interaction with customers, and some of the problems will be expected to be solved in front of the customer. Usually, appointments are scheduled, so that the Apple Genius is working with one customer at a time. However, at times it may be necessary to provide assistance to multiple people simultaneously. Therefore, the ability to work well under pressure is important, as are strong customer service skills.

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Apple Genius Tasks

  • Determine whether repairs can be done or a replacement is needed.
  • Diagnose product issues immediately, explaining situations with patience and empathy.
  • Provide insightful advice and friendly, hands-on technical support to Apple customers.
  • Offer solutions to quickly get users up and running again.

Apple Genius Job Listings

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Experience Affects Apple Genius Salaries

Mid-Career
up arrow 21%

National Average
$40,000

Entry-Level
up arrow 5%

Skills That Affect Apple Genius Salaries

Computer Hardware Technician
up arrow 7%

Customer Service
up arrow 4%

National Average
$40,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 20 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
3%
1-4 years
63%
5-9 years
29%
10-19 years
4%

Common Health Benefits

medical benefits Medical: 89% dental benefits Dental: 86%
vision benefits Vision: 81% employee benefits None: 11%
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