Appliance technicians are responsible for installing, inspecting, and repairing appliances in homes or businesses. Many large retailers and stores with appliance departments hire these technicians to ensure safe delivery and proper installation of appliances like refrigerators, washers and dryers, and dishwashers, and those who handle commercial accounts typically pursue specialties involving equipment repair, HVAC services, refrigeration repair, or a combination of these.
Appliance technicians may work for department stores or dedicated equipment/appliance repair businesses. These dedicated repair shops frequently subcontract their services to companies that sell appliances, and appliance technicians who work for repair companies are typically contracted to do preventive maintenance, periodic inspections, and authorized repairs. Many appliance manufacturers certify these shops as authorized repair centers by requiring the appliance technicians to complete training and pass certification tests.
The work of an appliance technician typically involves the simple installation and testing of new appliances and may also involve arranging pickups for old appliances by recycling centers. They also perform routine repair work which may involve setting preliminary estimates for the customer's approval before beginning repairs.
Most appliance technicians seek training in the field by attending trade or vocational schools after completing high school. Some may specialize in a field or choose general electrical repairs which have applications across multiple appliance types and brands. Appliance technicians typically work regular daytime hours, and much of the work involves service calls made in the field. Those in this position should also be comfortable with lifting 50 - 100 lbs. as part of regular job duties.
Appliance Technician Tasks
Meet key performance metrics and/or productivity goals as defined by the business.
Demonstrate a sense of urgency to meet customer time commitments.
Provide knowledgeable and courteous repair service.
Work to ensure fast, flexible and expert service to every customer.
Continuously look for methods to improve business performance and enhance the customer experience.