Application Support Analyst Salary
Job Description for Application Support Analyst
Application support analysts assist users of computer and mobile applications. They must be able to think creatively in order to implement improvements, and they may also be involved in installing new software and making updates. Software must be tested prior to being implemented and then re-tested periodically.Read More...
Problems may be detected from areas where users have consistently reported problems, or when users are unable to complete certain tasks. These analysts may receive inquiries from clients through chat, email, or phone, so customer service skills are beneficial in this position. Application support analysts may also create frequently-asked-questions (FAQ) lists and troubleshooting guides to minimize the number of inquiries made. Problems and bugs that are reported should be researched, followed by resolutions, and problems should then continue to be monitored. These support analysts perform many tasks independently, but it's also important that they work well with others in technical positions to successfully obtain conclusions.
A bachelor's degree in computer science or a related field may be required for this position, and some employers require experience, which can be obtained from prior employment or internships, while others provide on-the-job training to qualified candidates. Application support analysts must also stay up-to-date with all changes in the technological field to keep their skills current.
Application Support Analyst Tasks
- Assess, coordinate and review all issues and impacts associated with applications support and business processes.
- Work independently on escalated issues.
- Proactively suggest ways of improving system stability, availability, performance and reliability.
- Lead teams and projects to resolve complex technical issues.
- Protect and insure the stability of the operational systems as well as maintain the integrity of the data they contain.
Common Career Paths for Application Support Analyst
Application Support Analysts who transition into a Senior Business Analyst role may receive large pay increases as the latter position pays an average $85K per year. When Application Support Analysts are ready for the next step in their careers, they often become IT Business Analysts or Applications Systems Analysts. Those roles pay an additional $9K and $3K, respectively.
Application Support Analyst Job Listings
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Popular Employer Salaries for Application Support Analyst
Although J.P. Morgan Chase & Co. (JPMCC) boasts the highest average salary in town at $85K, employee compensation still varies greatly — workers can make as little as $32K or as much as $107K.
Popular Skills for Application Support Analyst
Survey participants wield an impressively varied skill set on the job. Most notably, skills in Epic Systems, Java, Oracle SQL Developer, and UNIX are correlated to pay that is above average, with boosts between 7 percent and 10 percent. Skills that pay less than market rate include Data Analysis, Systems Troubleshooting, and Microsoft Excel. Those familiar with Information Technology Support also tend to know Microsoft Excel and SQL.
Pay by Experience Level for Application Support Analyst
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many Application Support Analysts, extensive experience does not lead to significantly more money. Salaries for the relatively untried average out to around $53K, but survey participants with five to 10 years of experience earn a significantly higher median of $61K. Application Support Analysts who work for 10 to 20 years in their occupation tend to earn about $66K. Application Support Analysts who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $74K.
Pay Difference by Location
For Application Support Analysts, working in the bustling city of Boston has its advantages, including an above-average pay rate. Application Support Analysts can also look forward to large paychecks in cities like Denver (+22 percent), New York (+18 percent), Tampa (+16 percent), and Houston (+13 percent). Compared to the national average, Pittsburgh Application Support Analysts have considerably lower salaries, 26 percent below the national average to be exact. Location appears to be a major driving force in pay for those in this profession. Below-median salaries also turn up in Indianapolis and Miami (13 percent lower and 5 percent lower, respectively).