Application Support Specialist Salary
The average Application Support Specialist in the United States earns approximately $54K per year. Including potential for bonuses and profit sharing — peaking near $8K and $9K, respectively — total cash payment to Application Support Specialists can bottom out near $36K or peak near $82K depending on individual performance. Geography and career length each impact pay for this group, with the former having the largest influence. A large number report receiving medical coverage from their employers and most collect dental insurance. Men make up the majority of Application Support Specialists (60 percent) survey respondents. Job satisfaction is reported as high by the vast majority of workers. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
Job Description for Application Support Specialist
An application support specialist works in a company's information technology (IT) department to help end users with the operation and functionality of software applications purchased from their company. The specialist may work with individual end users or corporate accounts in professional applications.Read More...
They likely work at a "help desk" in an office environment. This often involves heavy telephone traffic, although the specialist may be assisting customers through emails and messaging as well. It is of utmost importance that the specialist have extensive knowledge of the applications he or she supports, and persons in this position likely must pass regular examinations that assess their application knowledge. Additionally, development and customer service departments require a set of scripted steps to application support, and the specialist must execute and document these steps with each support ticket. In some situations, application support specialists may be called upon to assist with these scripted help steps to maintain effectiveness of support and to adjust to customer needs.
The application support specialist may be assigned to a variety of applications, but, in many companies with multiple applications, they may specialize in one or two specific pieces of software. In any event, the support specialist must be familiar with the operation and all functions of the application, and understand areas where end users and corporate accounts may find difficulty.
To be an applications support specialist, one must have an educational background in information technology (IT). This may include a bachelor's degree in computer science or engineering degrees, or a similar technical school vocational education and certification. The specialist needs excellent communication skills, patience, and empathy.
Application Support Specialist Tasks
- Train users on specific applications and document creation.
- Maintain, troubleshoot, and repair computer systems, including remote installations.
- Provide expertise and technical knowledge about an application or suite of applications.
- Answer queries and resolve issues with software applications, and escalate or close tickets as necessary.
Common Career Paths for Application Support Specialist
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Popular Skills for Application Support Specialist
Survey results imply that Application Support Specialists deploy a substantial tool kit of skills at work. Most notably, facility with System Administration, Project Management, and Microsoft SQL Server are correlated to pay that is significantly above average, leading to increases of 25 percent, 18 percent, and 10 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Microsoft Office, Microsoft Sharepoint Server, and Customer Service. Those educated in Information Technology Support tend to be well versed in Systems Troubleshooting.
Pay by Experience Level for Application Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Application Support Specialists generally obtain higher compensation for more plentiful past experience. The average inexperienced worker earns $48K, and someone who has worked for five to 10 years can expect a bigger median salary of $56K. People with 10 to 20 years of experience make an average of about $65K in this role. Old hands who claim more than two decades on the job enjoy average earnings of $75K.
Pay Difference by Location
Houston is home to an above-average pay rate for Application Support Specialists, 46 percent higher than the national average. Application Support Specialists will also find cushy salaries in New York (+27 percent), San Diego (+24 percent), Boston (+19 percent), and Minneapolis (+14 percent). Trailing the national average by 13 percent, Orlando is the market with the smallest paychecks. Employers also pay below the national average in Miami and Seattle (10 percent lower).