An applications support engineer works with other members of an organization to ensure a satisfactory end-user experience for individuals using proprietary software.
At the beginning of projects, the applications support engineer must effectively communicate with clients to learn their core requirements and needs. Using that knowledge, the applications support engineer then performs a variety of tasks to ensure that the application is satisfactory. They develop a test plan and then coordinate the testing of the application; after receiving test results, the application support engineer works with software engineers to develop any necessary upgrades for the application. After any appropriate upgrades are implemented, the applications support engineer oversees the installation of the application and performs any additional needed testing. The applications support engineer is also responsible for ensuring that the application appropriately interacts with any necessary database or servers.
Aside from working on the application itself, the applications support engineer also writes technical documentation for users and other members of the application implementation team. Throughout this process, they must keep an open line of communications with the client. Additionally, the application support engineer may need to make a final report on the completion of the application.
Applications support engineers usually hold a bachelor's degree in computer science or a related field. To perform the functions of the job, the applications support engineer must be an effective communicator with excellent troubleshooting, database, and information technology (IT) skills.
Applications and Support Engineer Tasks
- Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.
- Enter commands and verify proper system operation through observation to detect errors.
- Monitor the day to day performance of computers and computer systems.