Applications and Support Engineer Salary
Median pay for Applications and Support Engineers in the United States is around $70K per year. Total cash compensation to Applications and Support Engineers bottoms out near $48K and approaches $100K on the high end; the biggest paychecks include approximately $10K from bonuses and almost $9K from profit sharing. Geographic location and career length each impact pay for this group, with the former having the largest influence. The vast majority (87 percent) of Applications and Support Engineers who answered the questionnaire are male. Work is enjoyable for Applications and Support Engineers, who typically claim high levels of job satisfaction. Almost all report receiving medical coverage from their employers and a large number collect dental insurance. This report is based on answers to PayScale's salary questionnaire.
Job Description for Applications and Support Engineer
An applications support engineer works with other members of an organization to ensure a satisfactory end-user experience for individuals using proprietary software.Read More...
At the beginning of projects, the applications support engineer must effectively communicate with clients to learn their core requirements and needs. Using that knowledge, the applications support engineer then performs a variety of tasks to ensure that the application is satisfactory. They develop a test plan and then coordinate the testing of the application; after receiving test results, the application support engineer works with software engineers to develop any necessary upgrades for the application. After any appropriate upgrades are implemented, the applications support engineer oversees the installation of the application and performs any additional needed testing. The applications support engineer is also responsible for ensuring that the application appropriately interacts with any necessary database or servers.
Aside from working on the application itself, the applications support engineer also writes technical documentation for users and other members of the application implementation team. Throughout this process, they must keep an open line of communications with the client. Additionally, the application support engineer may need to make a final report on the completion of the application.
Applications support engineers usually hold a bachelor's degree in computer science or a related field. To perform the functions of the job, the applications support engineer must be an effective communicator with excellent troubleshooting, database, and information technology (IT) skills.
Applications and Support Engineer Tasks
- Monitor the day to day performance of computers and computer systems.
- Enter commands and verify proper system operation through observation to detect errors.
- Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.
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Popular Skills for Applications and Support Engineer
Applications and Support Engineers report using a deep pool of skills on the job. Most notably, facility with Matlab and UNIX are correlated to pay that is significantly above average, leading to increases of 24 percent and 9 percent, respectively. Skills that pay less than market rate include HTML, Microsoft SQL Server, and SQL. Those familiar with Product Support also tend to know Microsoft SQL Server.
Pay by Experience Level for Applications and Support Engineer
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Applications and Support Engineers with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Salaries for the relatively untried average out to around $64K, but survey participants with five to 10 years of experience earn a significantly higher median of $75K. Applications and Support Engineers with one to two decades of relevant experience report an average salary of approximately $86K. Applications and Support Engineers who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $89K.
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Key Stats for Applications and Support Engineer
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