Asset protection associates work primarily for retail stores, but also other types of organizations, as they are responsible for preventing financial loss caused by theft or fraud, either internally or externally. They must always adhere to safety guidelines and utilize a variety of tools to minimize loss to their employer, and they work to identify incidents of theft or fraud and continuously review CCTV and computerized exception reports. They may also monitor stores by walking around on the floor or using camera monitoring devices from a special room and audit the Electronic Article Surveillance.
Asset protection associates may prepare detailed case reports and document apprehensions and/or recoveries and must preserve evidence of fraud or theft for interacting with law enforcement. They may occasionally need to testify in criminal or civil courts and must always report unsafe conditions to management and follow strict guidelines to minimizes the risk of injury to themselves, other employees, vendors, and customers. They must demonstrate honesty and integrity at all times and are often trained on-the-job, though some employers prefer applicants who have relevant prior experience.
A high school diploma is often a minimum requirement for this position, and they must be able to work well with minimal or no supervision as well as in a team environment. The ability to speak a second language, such as Spanish, is also beneficial, and some may have to attend regular mandatory training.
Asset Protection Associate Tasks
Conduct surveillance to detect and apprehend shoplifters.
Participate in the training of new hire associates in matters of asset protection.
Enforce company standards as they relate to security and safety procedures.
Monitor closed circuit television systems, if applicable.
Conduct routine inspections of the facility to maintain physical security and protection of assets.