Asset protection managers are responsible for preventing financial loss from theft and fraud within a company. Companies that require merchandise to be protected rely on these managers to provide security and handle theft situations in line with company policy. They usually work with a range of equipment, such as communication devices, protective gear, and restraint tools such as handcuffs. Training other professionals in the company on loss prevention is a large part of the asset protection manager's role.
Asset protection managers often work in a retail store, typically operating from a central security hub where they can monitor many areas of the store discreetly through surveillance equipment. They may also patrol the sales floor pretending to shop but actually observing suspicious individuals. Most often, asset protection managers work with other asset protection personnel, but they occasionally interact with other retail personnel and customers as well. Daily activities may also include identifying associate behaviors and operational issues resulting in loss to the company, as well as investigating matters of internal dishonesty and organized retail crime.
Applicants for these positions generally must be at least 18 years old and able to pass drug and background tests. In terms of education, there are generally no specific requirements; however, a postsecondary degree may be preferred. Asset protection managers generally work during their business' hours of operation to oversee loss prevention, although additional hours may be required.
Asset Protection Manager Tasks
Work with internal teams to coordinate, implement and execute shrinkage investigations to identify and resolve specific incidents of loss.
Conduct asset protection and operational audits, following the guidelines and expectations set forth in the company audit program.
Investigate and resolve issues related to internal losses, fraud, or criminal acts with a thorough knowledge and understanding of operational programs and equipment.
Administer training programs related to shrinkage control, asset protection efforts, and operational efficiencies.