The assistant bank manager helps ensure that their institution runs smoothly on a day-to-day basis. This position requires the ability to communicate effectively, especially in strengthening or establishing relationships with current and prospective customers; because a large variety of customers use banks, the assistant bank manager must be knowledgeable about their institution's offerings.
The assistant bank manager must be able to manage the bank's employees as well. This typically involves involve training, directing, and evaluating performance, in addition to planning and directing day-to-day staff activities. Other responsibilities include planning and facilitating staff meetings, assigning performance goals to employees, and occasionally providing final decisions on difficult client issues. Although sometimes the assistant bank manager reports to the bank manager during their shift, the assistant manager may be the highest-ranking employee available to staff (especially when the bank manager is unavailable or out of the office). The assistant bank manager works indoors during regular business hours.
The assistant bank manager position usually requires at least a high school diploma or equivalent, although some employers prefer postsecondary education as well. Relevant experience in banking, retail, or managerial experience is often preferred. An assistant bank manager must also be proficient at math and have basic computer skills.
Assistant Bank Manager Tasks
- Monitor branch financial activities, performing audits, reviewing reports, and managing cash levels.
- Work to gain and retain customers by maintaining high standards of customer service.
- Hire, train, and supervise customer service representatives and financial service managers.
- Enforce bank regulations and oversee bank security measures.