Assistant Front Office Manager Salary
Assistant Front Office Managers in the United States are not likely to strike it rich; they only make around $41K per year on average. The most influential factor affecting pay for this group is residence, though the company and experience level have a (lesser) impact as well. Female Assistant Front Office Managers are more common than men among those who completed the survey; more than half (63 percent) are women. The majority of Assistant Front Office Managers claim high levels of job satisfaction. Not all workers are lucky enough to have benefits; in fact, approximately one in five are without coverage. Medical insurance is claimed by a fair number and dental insurance is reported by a strong majority. This overview is based on answers to PayScale's salary questionnaire.
Job Description for Assistant Front Office Manager
The assistant front office manager acts as the face of the organization for customers, making initial in-person contact with guests and ensuring a superior level of service. The assistant front office manager helps the front office manager in all front office affairs, with duties that may include helping guests check in and out, addressing guest needs, ensuring that any problems are attended to quickly, coordinating staff activities, arranging schedules, resolving payment disputes, administering bookkeeping and financial functions, and interviewing prospective job applicants. Assistant front office managers typically work in a hospitality setting.Read More...
Success as an assistant front office manager requires strong communications skills, courtesy, and patience, as the job involves both satisfying guests and coordinating a potentially large work staff. Excellent organizational skills are essential as the assistant front office manager is often responsible for many operational and financial tasks. The assistant front office manager's hours may vary depending on the organization's hours of operation. They are often on their feet most of the day to address problems and to supervise staff.
Educational requirements for this position vary depending on the size and focus of the establishment, with smaller establishments potentially requiring a high school diploma or equivalent and larger establishments potentially requiring either an associate's or bachelor's degree in hotel management, hospitality, or business management. Experience in the hotel industry, especially in a management role, is helpful, as is at least five years of experience in other customer service-related positions.
Assistant Front Office Manager Tasks
- Direct front office efforts and resolve customer concerns.
- Assist in determining room rates and operating budgets.
- Inspect and maintain lodging rooms and public areas for cleanliness and presentation.
Common Career Paths for Assistant Front Office Manager
Assistant Front Office Managers tend not to experience significant pay changes as they move up the career ladder to roles like Reservations Manager. The two jobs pay about the same on average. Many Assistant Front Office Managers go on to become Front Office Managers or Office Managers despite the fact that median compensation in those roles is reportedly $3K lower and $1K lower, respectively.
Assistant Front Office Manager Job Listings
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Popular Employer Salaries for Assistant Front Office Manager
Fairmont Hotels and Resorts offers the largest salaries in town — $44K on average.
Popular Skills for Assistant Front Office Manager
Professional skills reported by Assistant Front Office Managers are few in number. Most notably, skills in Problem Solving, Scheduling, Operations Management, and Customer Service are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Microsoft Office and Customer Service. Those educated in Customer Service tend to be well versed in Scheduling.
Pay by Experience Level for Assistant Front Office Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
The average inexperienced worker earns $40K, and someone who has worked for five to 10 years can expect a bigger median salary of $41K. The average pay reported by folks with 10 to 20 years of experience is around $39K. Average wages for folks with more than 20 years of experience come out to around $40K.
Pay Difference by Location
Assistant Front Office Managers will find that Philadelphia offers an impressive pay rate, one which exceeds the national average by 17 percent. Assistant Front Office Managers will also find cushy salaries in Washington (+15 percent), San Francisco (+14 percent), New York (+14 percent), and Chicago (+13 percent). With compensation 15 percent below the national average, Houston is not known for hefty paychecks and actually represents the lowest-paying market. Employers in Austin and Atlanta also lean toward paying below-median salaries (14 percent lower and 8 percent lower, respectively).