The assistant front office manager acts as the face of the organization for customers, making initial in-person contact with guests and ensuring a superior level of service. The assistant front office manager helps the front office manager in all front office affairs, with duties that may include helping guests check in and out, addressing guest needs, ensuring that any problems are attended to quickly, coordinating staff activities, arranging schedules, resolving payment disputes, administering bookkeeping and financial functions, and interviewing prospective job applicants. Assistant front office managers typically work in a hospitality setting.
Success as an assistant front office manager requires strong communications skills, courtesy, and patience, as the job involves both satisfying guests and coordinating a potentially large work staff. Excellent organizational skills are essential as the assistant front office manager is often responsible for many operational and financial tasks. The assistant front office manager's hours may vary depending on the organization's hours of operation. They are often on their feet most of the day to address problems and to supervise staff.
Educational requirements for this position vary depending on the size and focus of the establishment, with smaller establishments potentially requiring a high school diploma or equivalent and larger establishments potentially requiring either an associate's or bachelor's degree in hotel management, hospitality, or business management. Experience in the hotel industry, especially in a management role, is helpful, as is at least five years of experience in other customer service-related positions.
Assistant Front Office Manager Tasks
- Inspect and maintain lodging rooms and public areas for cleanliness and presentation.
- Assist in determining room rates and operating budgets.
- Direct front office efforts and resolve customer concerns.