Assistant Front Office Manager Salary
Assistant Front Office Managers in the United States are not likely to strike it rich; they only make around $41K annually on average. Location is the biggest factor affecting pay for this group, followed by the specific employer and years of experience. Health benefits are not claimed by all — just under a fourth lack any form of coverage — but a strong majority have medical insurance, and the larger part have dental, too. Most Assistant Front Office Managers like their work and job satisfaction is high. This snapshot results from replies to PayScale's salary survey.
Job Description for Assistant Front Office Manager
The assistant front office manager acts as the face of the organization for customers, making initial in-person contact with guests and ensuring a superior level of service. The assistant front office manager helps the front office manager in all front office affairs, with duties that may include helping guests check in and out, addressing guest needs, ensuring that any problems are attended to quickly, coordinating staff activities, arranging schedules, resolving payment disputes, administering bookkeeping and financial functions, and interviewing prospective job applicants. Assistant front office managers typically work in a hospitality setting.Read More...
Success as an assistant front office manager requires strong communications skills, courtesy, and patience, as the job involves both satisfying guests and coordinating a potentially large work staff. Excellent organizational skills are essential as the assistant front office manager is often responsible for many operational and financial tasks. The assistant front office manager's hours may vary depending on the organization's hours of operation. They are often on their feet most of the day to address problems and to supervise staff.
Educational requirements for this position vary depending on the size and focus of the establishment, with smaller establishments potentially requiring a high school diploma or equivalent and larger establishments potentially requiring either an associate's or bachelor's degree in hotel management, hospitality, or business management. Experience in the hotel industry, especially in a management role, is helpful, as is at least five years of experience in other customer service-related positions.
Assistant Front Office Manager Tasks
- Direct front office efforts and resolve customer concerns.
- Assist in determining room rates and operating budgets.
- Inspect and maintain lodging rooms and public areas for cleanliness and presentation.
Common Career Paths for Assistant Front Office Manager
Assistant Front Office Managers sometimes move into a Reservations Manager role, where the salary is similar. Assistant Front Office Managers most frequently advance into Front Office Manager and Office Manager roles even though the median salaries are $3K lower and $1K lower, respectively.
Assistant Front Office Manager Job Listings
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Popular Employer Salaries for Assistant Front Office Manager
Those at Fairmont Hotels and Resorts can expect to make the most, with the company offering a median salary of $44K.
Popular Skills for Assistant Front Office Manager
Survey results imply that Assistant Front Office Managers put a diverse skill set to use. Most notably, skills in Problem Solving, Operations Management, Scheduling, and Customer Service are correlated to pay that is above average. At the other end of the pay range are skills like Microsoft Office and Customer Service. For most people, competency in Customer Service indicates knowledge of Scheduling.
Pay by Experience Level for Assistant Front Office Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Folks with fewer than five years of experience take home $40K on average, and those who have worked for five to 10 years see a bigger median salary of $41K. Assistant Front Office Managers who work for 10 to 20 years in their occupation tend to earn about $38K. Seasoned workers who boast more than two decades of relevant experience enjoy a median salary of $39K, which is substantially larger than the medians reported by folks with fewer years on their resumes.
Pay Difference by Location
For Assistant Front Office Managers, busy Seattle offers a higher-than-average pay rate, 18 percent above the national average. Assistant Front Office Managers can also look forward to large paychecks in cities like Philadelphia (+16 percent), Washington (+16 percent), San Francisco (+14 percent), and Los Angeles (+14 percent). Trailing the national average by 15 percent, Houston is the market with the smallest paychecks. Employers pay around 15 percent less in Austin and 8 percent less in Atlanta, below-median salaries for those in this field.
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Key Stats for Assistant Front Office Manager
Rated 5 out of 5
based on 22 votes.