Assistant Manager, Customer Service Salary

The average wage for an Assistant Manager, Customer Service is $12.34 per hour. The skills that increase pay for this job the most are Microsoft Office and Purchasing. Most people move on to other jobs if they have more than 20 years' experience in this field.

$27,069 - $60,763
$27K
$42K
$61K
MEDIAN: $41,512
10%
50%
90%

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$9.76 - $18.15
$9
$13
$18
MEDIAN: $12.69
10%
50%
90%

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$0$60K
Salary $27,069 - $60,763
Bonus $0.00 - $6,934
Profit Sharing $0.00 - $9,609
Commission $103.04 - $13,574
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,635 - $51,660
  • Country: United States
  • Currency: USD
  • Updated: 12 Sep 2017
  • Individuals Reporting: 537
Hourly Data $0$28
Hourly Rate $9.76 - $18.15
Hourly Tips $0.10 - $7.07
Overtime $14.10 - $28.31
Annual Data $0$51K
Bonus $0.00 - $6,934
Commission $103.04 - $13,574
Profit Sharing $0.00 - $9,609
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,635 - $51,660
  • Country: United States
  • Currency: USD
  • Updated: 12 Sep 2017
  • Individuals Reporting: 858

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills. (Copyright 2017 PayScale.com)


Assistant Manager, Customer Service Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Common Career Paths for Assistant Manager, Customer Service


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Assistant Manager, Customer Service Job Listings

Popular Employer Salaries for Assistant Manager, Customer Service

Popular Skills for Assistant Manager, Customer Service

Pay by Experience Level for Assistant Manager, Customer Service

Pay by Experience for an Assistant Manager, Customer Service has a positive trend. An entry-level Assistant Manager, Customer Service with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 858 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. An Assistant Manager, Customer Service with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 439 salaries. An experienced Assistant Manager, Customer Service which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $37,000 based on 297 salaries. An Assistant Manager, Customer Service with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $39,000 based on 83 salaries.

Pay Difference by Location

National Average: $32,381

Larger city markers indicate a job is popular in that location.

Assistant Manager, Customer Service Reviews

Q: What is it like working as an Assistant Manager, Customer Service?

Assistant Manager, Customer Service in Tyler:
"AM Enterprise Holdings."
Pros: I love the ability to run my own business, and I also like the variability of the job. It is always a changing, fast-paced environment, and you have to be able to adapt to the situation in front of you. Finally, I love building relationships with clients, businesses, and coworkers through selling and networking.
Cons: The length of hours is the most taxing portion of my job. With the 50-60 hour work weeks, burnout seems to be almost inevitable.

Assistant Manager, Customer Service in Racine:
"The job is great."
Pros: I like the job. It's high energy and keeps you on your feet.
Cons: The people are what I don't like. The other management and the general manager are lazy.

Assistant Manager, Customer Service in Erlanger:
Pros: I love my crew and having a good time while we work.
Cons: I dont feel appreciated for the hard work I do. And my area manager wouldnt give me a transfer untill I promoted 4 more managers.

Assistant Manager, Customer Service in Suamico:
Pros: The relationships with other associates.
Cons: Stress level, number of hours put in.

Assistant Manager, Customer Service in Mount Pleasant:
"Take the good with the bad..."
Pros: The customer relationship development and helping those in need manage finances better.
Cons: Unruly customers that are disrespectful with lack of compensation.

Assistant Manager, Customer Service in Franklin:
"Balancing the public and coworkers."
Pros: Working with the public. I like the challenge of accommodating their grocery needs kindly and efficiently.
Cons: Personalities of coworkers can be challenging. The job requires constant reinforcement of focus to customer service needs.

Assistant Manager, Customer Service in Sioux Falls:
Pros: Travel discount.
Cons: Excessive cleaning.

Related Job Salaries

Key Stats for Assistant Manager, Customer Service

Gender

Female
66 %
Male
34 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 285 votes.
Less than 1 year
2%
1-4 years
46%
5-9 years
24%
10-19 years
21%
20 years or more
7%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Assistant Manager, Customer Service Salaries

▲20%

▲15%

▼0%

National Average
$32,000

▼11%

Skills That Affect Assistant Manager, Customer Service Salaries

Microsoft Office
▲24%

Purchasing
▲8%

▲5%




Account Management
▼0%

National Average
$32,000



Training
▼4%

Sales Management
▼4%

▼7%


▼15%

Employee Relations
▼21%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 285 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
2%
1-4 years
46%
5-9 years
24%
10-19 years
21%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 63%
dental benefits
Dental: 54%
vision benefits
Vision: 46%
no benefits
None: 35%
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