The average wage for an Assistant Manager, Customer Service is $12.21 per hour. The skills that increase pay for this job the most are Microsoft Office, Payroll Administration, and Purchasing. Most people move on to other jobs if they have more than 20 years' experience in this field.

$26,004 - $58,832
(Median)
$26K
$39K
$59K
MEDIAN: $39,328
10%
50%
90%

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$9.35 - $17.58
(Median)
$9
$12
$18
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$26,004 - $58,832  
   
Bonus
$0.00 - $5,117  
Profit Sharing
$0.00 - $6,851  
Commission
$185.00 - $14,740  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,647 - $50,299  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 542
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.35 - $17.58  
   
Hourly Tips
$0.11 - $5.79  
Overtime
$13.81 - $27.72  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$0.00 - $5,117  
   
Commission
$185.00 - $14,740  
Profit Sharing
$0.00 - $6,851  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,647 - $50,299  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 912
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Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills.


Assistant Manager, Customer Service Tasks

  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Common Career Paths for Assistant Manager, Customer Service


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Assistant Manager, Customer Service Job Listings

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Popular Employer Salaries for Assistant Manager, Customer Service

Popular Skills for Assistant Manager, Customer Service

Pay by Experience Level for Assistant Manager, Customer Service

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $30,739

Larger city markers indicate a job is popular in that location.

Assistant Manager, Customer Service Reviews

What is it like working as an Assistant Manager, Customer Service?

Assistant Manager, Customer Service in Mount Pleasant:
"Take the good with the bad..."
Pros: The customer relationship development and helping those in need manage finances better.
Cons: Unruly customers that are disrespectful with lack of compensation.

Assistant Manager, Customer Service in Franklin:
"Balancing the public and coworkers."
Pros: Working with the public. I like the challenge of accommodating their grocery needs kindly and efficiently.
Cons: Personalities of coworkers can be challenging. The job requires constant reinforcement of focus to customer service needs.

Related Job Salaries

United States (change)

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Experience Affects Assistant Manager, Customer Service Salaries




National Average
$31,000


Skills That Affect Assistant Manager, Customer Service Salaries

Microsoft Office
up arrow 30%

Payroll Administration
up arrow 20%

Purchasing
up arrow 14%


Operations Management
up arrow 4%

Customer Relationship Management (CRM)
up arrow 4%

Customer Relations
up arrow 1%

People Management
up arrow 1%

National Average
$31,000

Training
up arrow 1%

Sales Management
up arrow 1%

Customer Service
up arrow 4%

Sales
up arrow 4%


Employee Relations
up arrow 16%

Order Inventory
up arrow 29%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 209 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
3%
1-4 years
49%
5-9 years
24%
10-19 years
18%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 59%
dental benefits
Dental: 50%
medical benefits
Vision: 43%
dental benefits
None: 39%
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