The average wage for an Assistant Manager, Customer Service is $11.74 per hour. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this career.
Assistant Manager, Customer Service Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$24,606 - $54,608
(Median)
25K
30K
37K
45K
55K
MEDIAN: $37,010
10%
25%
50%
75%
90%
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Assistant Manager, Customer Service Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.75 - $17.12
(Median)
8
12
14
17
MEDIAN: $11.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$24,606 - $54,608  
   
Bonus
$0.00 - $5,000  
Profit Sharing
$0.00 - $4,250  
Commission
$486.45 - $12,325  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,509 - $49,332  
PayScale
Country: United States | Currency: USD | Updated: 23 Apr 2014 | Individuals Reporting: 1,724
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$8.75 - $17.12  
   
Hourly Tips
$0.18 - $7.45  
Overtime
$11.34 - $24.89  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $5,000  
   
Commission
$486.45 - $12,325  
Profit Sharing
$0.00 - $4,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,509 - $49,332  
PayScale
Country: United States | Currency: USD | Updated: 23 Apr 2014 | Individuals Reporting: 1,724
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Popular Employer Salaries for Assistant Manager, Customer Service
Job Description for Assistant Manager, Customer Service
Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills.
Assistant Manager, Customer Service Tasks
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.
Popular Skills for Assistant Manager, Customer Service
Pay by Experience Level for Assistant Manager, Customer Service
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
New York
up arrow 54%
Austin
up arrow 30%
Los Angeles
up arrow 26%
Miami
up arrow 26%
Chicago
up arrow 20%
Las Vegas
up arrow 12%
Milwaukee
up arrow 8%
Phoenix
up arrow 7%
Houston
up arrow 6%
Tulsa
up arrow 6%
National Average
$30,000
Orlando
up arrow 2%
Portland
up arrow 4%
Charlotte
up arrow 9%
Raleigh
up arrow 17%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Assistant Manager, Customer Service Salaries

National Average
$30,000

Skills That Affect Assistant Manager, Customer Service Salaries

Customer Relations
up arrow 1%
National Average
$30,000
Customer Service
up arrow 3%
Sales Management
up arrow 3%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 333 votes.
Gender
Female
63%
female alumni
 
Male
37%
male alumni
Years of Experience
Less than 1 year
2%
1-4 years
46%
5-9 years
28%
10-19 years
17%
20 years or more
6%
Common Health Benefits
medical benefits Medical: 64% dental benefits Dental: 54%
vision benefits Vision: 42% employee benefits None: 33%
Find Out Exactly What You Should Be Paid
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