An assistant service manager provides leadership for a group of people for any company that provides service to customers. The goal of the assistant manager is to ensure the best-possible service is being provided to customers and employees are adhering to all laws and company policies.
Whenever there are complaints from customers, the assistant service manager should be able to solve problems effectively and find adequate solutions which satisfy customers. Of course, the position involves assisting a manager or group of managers.
Some positions require a minimum of a high school diploma, while others require a Bachelor’s degree or higher. The assistant manager will be expected not only to manage employees, but also take a hands-on approach to helping employees with their duties. Wherever help is needed, the assistant service manager should be able to pitch in, which may involve a great deal of knowledge, skills, and multi-tasking. The position may also involve creating advertising/marketing plans for the public.
Those in this position may also have hiring duties, such as scouting and interviewing, in order to create efficient teams. Public speaking skills are also beneficial, as the job often requires training new employees and keeping current employees up-to-date. Because this is a leadership position, many jobs require leadership experience and/or multiple years of work experience in a relative field.
Assistant Service Manager Tasks
Mediate communication between customers and technicians.
Deliver and explain estimates, date of vehicle return, and other necessary information to customers.
Assist with management of employees and day-to-day operations.
Meet with customers to identify required automotive maintenance and offer service advice.
Maintain a positive relationship with customers, ensuring their needs are met.