Depending on the company and field, associate account managers complete several different functions. Their chief - and most common - function is to act as a liaison between a company’s departments and a "communication hub" or between the company and its clients or vendors. These professionals may handle sales and financial functions such as resolving account discrepancies, placing orders, reviewing monthly revenue, and verifying billing charges. They also handle questions, concerns, and complaints from clients and/or vendors, escalating issues to a supervisor as necessary. Associate account managers may generate reports for management, making suggestions to managers on potential improvements. These associate managers typically work full time in an office setting, although occasional travel may be required for meetings.
The associate account manager should be familiar with the company’s field and scope of work; this includes relevant education and work experience. For example, an associate account manager in an advertising company may be required to have at least an associate’s degree - if not a bachelor’s degree - in marketing, communications or advertising. The education and work requirements for this position vary, although previous experience in a relevant position is generally preferred. Associate account managers should have excellent organization, communication and problem-solving skills.
Associate Account Manager Tasks
Assist Account Managers of Inside/Outside Sales with pre-sales and post-sales activities such as providing product information and answering product questions and inquiries.
Assist sales lead generation activities and maintain a database of qualified sales leads.
Assist in the identification and recognition of new business development opportunities.
Handle issues regarding the product or service and assist in the development of quotes.
Ensure the satisfactory implementation/installation/utilization of a product or service.