The average salary for an Automobile Service Advisor is $39,441 per year. Skills that are associated with high pay for this job are People Management, Typing, and Automatic Data Processing (ADP) Software Suite.

$21,566 - $63,365
(Median)
$22K
$39K
$63K
MEDIAN: $39,441
10%
50%
90%

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$9.63 - $18.76
(Median)
$9
$13
$19
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$21,566 - $63,365  
   
Bonus
$976 - $24,263  
Profit Sharing
$1,071 - $25,760  
Commission
$204.26 - $36,912  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,930 - $65,446  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 1,728
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.63 - $18.76  
   
Hourly Tips
$3.83  
Overtime
$14.60 - $28.40  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$976 - $24,263  
   
Commission
$204.26 - $36,912  
Profit Sharing
$1,071 - $25,760  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,930 - $65,446  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 661
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Job Description for Automobile Service Advisor

Automobile service advisor requires a wide range of skills. They usually greet new and current clients as they drive into the service area, work directly with clients as their automobiles are serviced, and work closely with the automobile technicians. Together with the technicians, service advisors ascertain the cause of the issue(s) that prompted a given customer's visit, work to address and resolve those issues. Also, since technicians will often have more than one possible solution to a given issue, service advisors must be able to relate these options to the customer and help them select a course of action.

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Automobile Service Advisor Tasks

  • Provide customer service and schedule service appointments.
  • Ask owners questions and perform visual inspections of cars to determine the cause of problems.
  • Explain to customers what kinds of repairs or servicing their car needs, and make cost estimates for the work.
  • Track repair status and fill out reports detailing the time spent on repairs and expenses for parts.

Common Career Paths for Automobile Service Advisor


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Automobile Service Advisor Job Listings

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Popular Employer Salaries for Automobile Service Advisor

Popular Skills for Automobile Service Advisor

Pay by Experience Level for Automobile Service Advisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $39,871

Larger city markers indicate a job is popular in that location.

Automobile Service Advisor Reviews

What is it like working as an Automobile Service Advisor?

Automobile Service Advisor in Fallbrook:
Pros: I greatly enjoy helping customers figure out and solve the automotive issues they present to our team and all the satisfaction that comes along with taking care of their vehicles. Problem solving and communicating (exchanging ideas) with our team of technicians is one of the most interesting and rewarding aspects of this job as well.
Cons: The hot humid weather in my area makes for uncomfortable work days occasionally. The job itself, in my opinion, doesn't have any noteworthy negative aspects.

Automobile Service Advisor in Pulaski:
"Three Ring Circus Here I Am!"
Pros: Helping customers address areas of concern constructively. Understanding the cause and repair of vehicles. Getting to know my customers individually and personally. Great techs I work with- team work. Feeling helpful and friendly-providing good customer service. Writing thorough work orders and invoices, providing informative. Invoices and communication to company and customers. My elderly customers. Knowing at the end of the day I did my best to be my best.
Cons: Pushy, rude and entitled customers- having to bend over backwards to please customers who are never happy or feel like they are owed. Angry techs, sales team, managers, parts department which is more often than not, having to please everyone from all angles of the service dept, make everyone happy. Overwhelming load of GM recalls and GM incompetence concerning warranty repairs. Aftermarket extended warranties....no explanation needed. Chaos that at times can become the job, feeling thin and overwhelmed. By massive amount of work/problems. Having no time, missing brakes and lunches do to load volume, non stop. Work, working overtime. Missing my family due to work hours.

Automobile Service Advisor in San Jose:
"The good make it look easy."
Pros: The best part was watching my team of technicians opening there paychecks.
Cons: After doing this job for a while... I have learned to never turn your back. You have love it. You have be ready for everything.

Related Job Salaries

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Experience Affects Automobile Service Advisor Salaries




National Average
$40,000


Skills That Affect Automobile Service Advisor Salaries

People Management
up arrow 30%

Typing
up arrow 17%


ADP
up arrow 6%

Customer Relationship Management (CRM)
up arrow 4%

Sales
up arrow 3%

Sales Management
up arrow 2%

Automotive Engine Repair
up arrow 1%

Customer Relations
0%

National Average
$40,000

Customer Service
up arrow 1%

Oral / Verbal Communication
up arrow 2%


Bilingual
up arrow 12%

Inventory Management
up arrow 14%

Inside Sales
up arrow 32%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 271 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
6%
1-4 years
43%
5-9 years
18%
10-19 years
21%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 62%
dental benefits
Dental: 45%
medical benefits
Vision: 33%
dental benefits
None: 36%
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