Automobile service advisor requires a wide range of skills. They usually greet new and current clients as they drive into the service area, work directly with clients as their automobiles are serviced, and work closely with the automobile technicians. Together with the technicians, service advisors ascertain the cause of the issue(s) that prompted a given customer's visit, work to address and resolve those issues. Also, since technicians will often have more than one possible solution to a given issue, service advisors must be able to relate these options to the customer and help them select a course of action.
Automobile Service Advisor Tasks
Provide customer service and schedule service appointments.
Ask owners questions and perform visual inspections of cars to determine the cause of problems.
Explain to customers what kinds of repairs or servicing their car needs, and make cost estimates for the work.
Track repair status and fill out reports detailing the time spent on repairs and expenses for parts.