The average pay for an Automotive Customer Service Consultant & Parts Technician is $11.97 per hour. The highest paying skills associated with this job are Sales and Order Inventory. Experience has a moderate effect on salary for this job.

$21,674 - $63,023
(Median)
$22K
$39K
$63K
MEDIAN: $38,994
10%
50%
90%

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$8.93 - $17.59
(Median)
$8
$12
$18
MEDIAN: $11.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$21,674 - $63,023  
   
Bonus
$387.83 - $10,304  
Profit Sharing
$4,550  
Commission
$1,448 - $24,630  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,414 - $53,579  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 122
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$8.93 - $17.59  
   
Hourly Tips
$1.76  
Overtime
$12.78 - $25.83  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$387.83 - $10,304  
   
Commission
$1,448 - $24,630  
Profit Sharing
$4,550  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,414 - $53,579  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 149
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Job Description for Automotive Customer Service Consultant & Parts Technician

The automotive customer service consultant and parts technician is in the front line of any automotive parts-related business. They help customers diagnose basic issues with their vehicle, identify and locate the correct parts they need to resolve the problem, and answer any questions they may have. These professionals also help improve the store's profits by upselling and suggesting additional services, and they must ensure their organization maintains adequate and accurate inventory levels. Service consultants and parts technicians may have slightly different duties depending on whether they work in a dealership or a retail auto parts store, with the former possibly taking on additional duties in other departments such as auto sales.

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Automotive Customer Service Consultant & Parts Technician Tasks

  • Use automotive knowledge to assist customers with technical questions related to product installation and removal.
  • Explain technical diagnoses and repairs to customers.

Common Career Paths for Automotive Customer Service Consultant & Parts Technician


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Popular Employer Salaries for Automotive Customer Service Consultant & Parts Technician

Pay by Experience Level for Automotive Customer Service Consultant & Parts Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

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Experience Affects Automotive Customer Service Consultant & Parts Technician Salaries

Late-Career
up arrow 31%

Experienced
up arrow 16%

Mid-Career
up arrow 3%

National Average
$31,000

Entry-Level
up arrow 13%

Skills That Affect Automotive Customer Service Consultant & Parts Technician Salaries

Sales
up arrow 34%

Order Inventory
up arrow 13%

Automotive Engine Repair
0%

National Average
$31,000

Customer Service
up arrow 3%

Inventory Management
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 39 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
3%
1-4 years
32%
5-9 years
13%
10-19 years
28%
20 years or more
24%

Common Health Benefits

medical benefits
Medical: 57%
dental benefits
Dental: 42%
medical benefits
Vision: 37%
dental benefits
None: 39%
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