Automotive Service Consultant Salary
Commissions form a big slice (nearly two in five) of total compensation for Automotive Service Consultants. The median income in this area hovers around $40K. More than a third of professionals in this line of work do not receive benefits; however, the larger part report medical coverage and just under a half claim dental coverage as well. Most people in this profession are content with their work, and moderate levels of job satisfaction are reported. Making up 77 percent of those who took the survey, male Automotive Service Consultants greatly outnumber their female counterparts.
Job Description for Automotive Service Consultant
An automotive service consultant generally works in a facility that performs repairs and other automotive services for customers, such as garages and dealerships. Duties performed by automotive service consultants include scheduling appointments for customers, scheduling alternative vehicles (such as loan vehicles or shuttle rides), initiating repairs and service by assessing customers' needs and writing repair orders. Consultants also prepare estimates, verify customers' warranties and service contracts, and follow up with customers as needed. They may also perform front-desk duties such as cashiering and answering phones. There may also be commission offered, as the consultant may need to offer additional services to customers as appropriate.Read More...
A high school diploma or equivalent may be required or preferred for automotive service consultant positions. Previous experience in a related role is often required or preferred as well, and a valid driver's license is often necessary. Automotive service consultants must work well in a team setting with mechanics and other staff members, as well as have strong customer service and problem-solving skills. Automotive service consultants' hours depend on their employer's hours of operations; work outside of regular business hours and work on the weekends may be required for this position.
Automotive Service Consultant Tasks
- Provide customer service and schedule service appointments.
- Ask owners questions and perform visual inspections of cars to determine the cause of problems.
- Explain to customers what kinds of repairs or servicing their car needs, and make cost estimates for the work.
- Track repair status and fill out reports detailing the time spent on repairs and expenses for parts.
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Pay by Experience Level for Automotive Service Consultant
Median of all compensation (including tips, bonus, and overtime) by years of experience.
In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. Those in the early stages of their career can expect to make around $32K; however, individuals with five to 10 years of experience bring in $43K on average — a distinctly larger sum. Automotive Service Consultants bring in $51K after working for 10 to 20 years. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $59K.