Bank officers are in charge of daily bank operations and conducting interactions with customers to increase overall business satisfaction. Most of the time, bank officers work independently to sell bank products to existing and prospective customers. They help perform regular audits with other officers, assist the bank manager with customer-calling initiatives, help with employee coaching sessions, and assist with training duties. They also open a variety of accounts for clients, as well as participate in seminars that will increase their customer service skills. Additional tasks that bank officers perform include paying and receiving money transfers on behalf of clients, ensuring compliance of operational regulations, and following strict privacy rules. Bank officers also receive loan applications and submit them for further review, as well as generate new business through direct mailings, business calls, and telemarketing. Additionally, they complete necessary documentation that other financial institutions require for foreign transfers. One of their main tools include a personal computer that access client information, financial balances, and make adjustments to customer accounts.
A high school diploma or equivalent is required for this position, although a bachelor's degree in finance, business, or similar field is generally preferred. Bank officers must work well in a team environment to achieve all the institutional goals. They should also have strong communication skills and interact in a professional manner with all customers. They should be proficient with basic office software to make proposals and be able to process documents and keep detailed records of financial transactions.
Bank Officer Tasks
- Drives sales and loan quotas.
- Promotes business development and customer service standards.
- Develop, implement, and manage all bank administrative and sales orientated plans and goals.