Bell captains typically supervise teams of bell people and oversee parking logistics of the valet service and property itself. Strong customer service and communication skills are important in this position to work well with customers, and bell captains may also have telephone and email answering duties.
Bell captains direct the operations of all employees working at the bell desk, who perform tasks such as greeting guests, calling taxis, watching luggage, and taking luggage to and from rooms. The bell captain must ensure that employees are performing their duties in a safe and professional manner and all luggage and personal belongings of customers are handled carefully. They must also ensure that work areas are clean and free of hazards and be able to resolve customers' complaints or refer them to the appropriate supervisor. Bell captains may be responsible for creating a bell person team, including hiring and training employees, and the abilities to lift heavy items and stand for entire shifts are usually necessary. Prior experience in valet service is highly beneficial for this position, and a high school diploma may be a minimum requirement.
Bell Captain Tasks
Supervise staff, including setting schedules and training for quality of service.
Oversee safety and disaster drills and responses.
Respond to inquiries and resolve guest needs.
Maintain a pleasant and sanitary entrance, hallway and lobby and inspect rooms.
Escort and serve guests and their luggage, particularly special guests.