Benefits administrators provide human resources-related advice and information to the workers in their organization. They give information about different benefit programs and process applications to all relevant employees. Another main responsibilities include data input into the company databases. They also process workers' claims regarding benefits issues and escalate inquiries as needed to other human resources professionals. There are many benefits that benefits administrators must be comfortable discussing and explaining to employees, including life insurance, health benefits, and 401(k) benefits, among others. Advanced analytical skills are necessary, as benefits administrators often handle large quantities of numerical data and spreadsheets.
Benefits administrators must follow strict company regulations and local, state, and federal privacy laws. They strive to keep appointments and meetings with employees, as well as prepare reports and present their progress to the manager in their department. They respond to providers' correspondence in a prompt and efficient manner, and solve problems as needed. Benefits administrators also provide administrative support to human resources and executive staff.
A bachelor's degree in human resources or a similar field typically is required for this position. Previous years of working experience in a comparable position is needed, and industry certifications are a plus. Benefits administrators must possess outstanding communication abilities to develop great working relationships with employees and vendors, as well as to convey important benefits information to employees.
Benefits Administrator Tasks
Maintain records and procedures for the administration process.
Provide customer support to both internal and external customers.
Perform benefit plan audits and recommend cost reduction or containment strategies.
Serve as the primary contact for vendors and third party administrators.
Research, design, recommend and implement benefit plans that present the best value.