What is it like working as a Benefits Specialist?
Benefits Specialist in Columbia:
"Helping People while Working from Anywhere!"
Pros: Work at home, interacting with employees, connecting employees with resources, providing emotional support to employees, my coworkers are great, free coffee, nice office, free parking, compassionate manager, and it is fairly low stress - I don't take the work home with me but on a few rare occasions.
Cons: Inexperienced leadership, frequent changes after acquisition by a larger company, and lack of transparency in communication and pay.
Benefits Specialist in Irving:
"Demanding. Constant changes with client benefits rules."
Pros: Challenging. Constant demand of attention and monitoring accounts. Technically challenging. Constantly solving issues. An opportunity to build a better system to run the programs.
Cons: Mostly human errors that are made daily. We train and yet we get things wrong.
Benefits Specialist in St. Paul:
Pros: I like that every day is different. Every situation is different. Based on needs assessment, I help folks navigate through health care, work, and benefit options for their life. I also help folks access community resources. There's always something new to learn and it's often rewarding. Plus, my colleagues are great and they're open to respecting my trans* identity. (Hint: Payscale, you should have more than two options for gender.)
Cons: It can be challenging in not-so-good ways. This includes abusive callers who basically just called to yell at us, because clearly we're less than human since we're answering a phone line and don't deserve respect and decency. We also don't get communication about changes to health plans and benefits until our callers do or after they do. Additionally, there's a million little things we have to do that make the job nearly impossible. One of those is sending out surveys. There's only one day a week that is designated "Survey Day", and we have to send out 10 surveys a week. Because of how calls go and what callers are willing to do, the most I've ever sent out in a week is 7.