What is it like working as a Benefits Specialist?
Benefits Specialist in St. Paul:
Pros: I like that every day is different. Every situation is different. Based on needs assessment, I help folks navigate through health care, work, and benefit options for their life. I also help folks access community resources. There's always something new to learn and it's often rewarding. Plus, my colleagues are great and they're open to respecting my trans* identity. (Hint: Payscale, you should have more than two options for gender.)
Cons: It can be challenging in not-so-good ways. This includes abusive callers who basically just called to yell at us, because clearly we're less than human since we're answering a phone line and don't deserve respect and decency. We also don't get communication about changes to health plans and benefits until our callers do or after they do. Additionally, there's a million little things we have to do that make the job nearly impossible. One of those is sending out surveys. There's only one day a week that is designated "Survey Day", and we have to send out 10 surveys a week. Because of how calls go and what callers are willing to do, the most I've ever sent out in a week is 7.