Median pay for Bilingual Customer Service Representatives in the United States lies in the neighborhood of $13.73 per hour. Earnings for this group are mostly affected by geographic location, followed by tenure and the particular employer. Health benefits are not enjoyed by everyone in this line of work, and just under a third lack any coverage at all. Medical benefits are reported by a majority and dental coverage is claimed by a little over a half. Job satisfaction is high and work is enjoyable for most Bilingual Customer Service Representatives. Men are in the minority of survey respondents, with female Bilingual Customer Service Representatives making up 75 percent. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$26,741 - $49,549
(Median)
$27K
$36K
$50K
MEDIAN: $35,945
10%
50%
90%

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$9.78 - $18.58
(Median)
$9
$14
$19
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$26,741 - $49,549  
   
Bonus
$350.00 - $4,843  
Profit Sharing
$1,300  
Commission
$613 - $9,787  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,904 - $42,799  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 245
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.78 - $18.58  
   
Hourly Tips
$0.37  
Overtime
$13.12 - $30.26  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$350.00 - $4,843  
   
Commission
$613 - $9,787  
Profit Sharing
$1,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,904 - $42,799  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 958
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Job Description for Bilingual Customer Service Representative

  • Follow through with customers and problems to ensure closure.
  • Escalate calls where they are beyond job scope, ensuring quality service.
  • Answer calls and respond to customer inquiries, complaints and concerns.
  • Log and document customer interactions and problem status.

Common Career Paths for Bilingual Customer Service Representative


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Bilingual Customer Service Representatives' salaries may rise greatly for those who assume a higher-end position such as a Customer Service Supervisor. The average Customer Service Supervisor brings home $37K per year. It is not uncommon for a Bilingual Customer Service Representative to continue on to become an Administrative Assistant or a Receptionist.

Bilingual Customer Service Representative Job Listings

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Popular Employer Salaries for Bilingual Customer Service Representative


Well-known firms with a reputation for hiring numerous Bilingual Customer Service Representatives include State Farm Insurance Company, Farmers Insurance Group, UnitedHealth Group, Chase Bank, and Allstate. For Bilingual Customer Service Representatives, comfortable salaries can be found at State Farm Insurance Company; in fact, median earnings sit around $31K, the highest in the area.

Popular Skills for Bilingual Customer Service Representative


Bilingual Customer Service Representatives seem to exploit a large range of skills on the job. Most notably, skills in Customer Relationship Management, French Language, Call center operations, and Insurance are correlated to pay that is above average, with boosts between 4 percent and 16 percent. At the other end of the pay range are skills like Billing, Phone Support, and Sales. It is often found that people who know Customer Service are also skilled in Data Entry.

Pay by Experience Level for Bilingual Customer Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Bilingual Customer Service Representatives do not generally earn higher incomes from more experience in the field. The average beginner in this position makes around $29K, but folks who have been around for five to 10 years see a markedly higher median salary of $32K. On average, Bilingual Customer Service Representatives make $33K following one to two decades on the job. In the end, more experience does seem to mean larger paychecks; seasoned Bilingual Customer Service Representatives with more than 20 years of experience earn a predictably higher median salary of $36K.

Pay Difference by Location

National Average: $30,385

Larger city markers indicate a job is popular in that location.

Bilingual Customer Service Representatives will find that San Francisco offers an impressive pay rate, one which exceeds the national average by 33 percent. Bilingual Customer Service Representatives can also look forward to large paychecks in cities like Atlanta (+12 percent), New York (+11 percent), San Diego (+10 percent), and Phoenix (+5 percent). With compensation 19 percent below the national average, El Paso is not known for hefty paychecks and actually represents the lowest-paying market. A couple other locations with smaller-than-average paychecks include San Antonio (18 percent lower) and Orlando (11 percent lower).

Related Job Salaries

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Experience Affects Bilingual Customer Service Representative Salaries




National Average
$30,000


Skills That Affect Bilingual Customer Service Representative Salaries

Customer Relationship Management (CRM)
up arrow 16%


Call center operations
up arrow 4%

Customer Relations
up arrow 2%

Insurance
up arrow 2%

Bilingual
up arrow 2%

Oral / Verbal Communication
up arrow 2%

Typing
0%

National Average
$30,000

Customer Service
up arrow 1%

Spanish Language
up arrow 2%

Data Entry
up arrow 2%

Microsoft Office
up arrow 2%

Sales
up arrow 3%

Phone Support
up arrow 4%

Billing
up arrow 10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 150 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
6%
1-4 years
43%
5-9 years
25%
10-19 years
21%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 55%
medical benefits
Vision: 46%
dental benefits
None: 30%
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