Bilingual Customer Service Representative Salary

Average Bilingual Customer Service Representatives in the United States make around $13.84 per hour. The most influential factor affecting pay for this group is geographic location, though the specific employer and tenure have a (lesser) impact as well. Men are in the minority of survey respondents, with female Bilingual Customer Service Representatives making up 77 percent. Although the greater part have medical coverage and the larger part have dental coverage, slightly less than a third claim no health benefits at all. The majority of Bilingual Customer Service Representatives claim high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$27,164 - $49,522
$27K
$36K
$50K
MEDIAN: $35,936
10%
50%
90%

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$9.89 - $18.41
$9
$14
$18
MEDIAN: $13.84
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$27,164 - $49,522  
   
Bonus
$301.34 - $4,981  
Profit Sharing
$900  
Commission
$253.42 - $9,863  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,225 - $42,169  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 176
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.89 - $18.41  
   
Hourly Tips
$0.34  
Overtime
$13.18 - $28.36  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$301.34 - $4,981  
   
Commission
$253.42 - $9,863  
Profit Sharing
$900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,225 - $42,169  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 717

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Job Description for Bilingual Customer Service Representative

  • Answer calls and respond to customer inquiries, complaints and concerns.
  • Log and document customer interactions and problem status.
  • Follow through with customers and problems to ensure closure.
  • Escalate calls where they are beyond job scope, ensuring quality service.

Common Career Paths for Bilingual Customer Service Representative


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Bilingual Customer Service Representatives who transition into a Customer Service Supervisor role may receive large pay increases as the latter position pays an average $37K per year. Becoming an Administrative Assistant or a Receptionist is often the next step for a Bilingual Customer Service Representative.

Bilingual Customer Service Representative Job Listings

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Popular Employer Salaries for Bilingual Customer Service Representative


Many Bilingual Customer Service Representatives can be found at State Farm Insurance Company, UnitedHealth Group, Farmers Insurance Group, Chase Bank, and Allstate, firms that are at the top of the field. UnitedHealth Group offers the largest salaries in town — $32K on average.

Popular Skills for Bilingual Customer Service Representative


Bilingual Customer Service Representatives seem to require a rather large skill set. Most notably, skills in Customer Relationship Management, Typing, French Language, and Call center operations are correlated to pay that is above average, with boosts between 6 percent and 16 percent. Skills that pay less than market rate include Billing, Cash Handling, and Sales. Most people skilled in Customer Service are similarly competent in Data Entry.

Pay by Experience Level for Bilingual Customer Service Representative

Pay by Experience for a Bilingual Customer Service Representative has a positive trend. An entry-level Bilingual Customer Service Representative with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 549 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Bilingual Customer Service Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 304 salaries. An experienced Bilingual Customer Service Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $33,000 based on 228 salaries. A Bilingual Customer Service Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $36,000 based on 63 salaries.

Pay Difference by Location

National Average: $30,547

Larger city markers indicate a job is popular in that location.

Atlanta offers some of the highest pay in the country for Bilingual Customer Service Representatives, 15 percent above the national average. Bilingual Customer Service Representatives can also look forward to large paychecks in cities like Austin (+12 percent), Nashville (+7 percent), New York (+6 percent), and Phoenix (+2 percent). San Antonio is home to the smallest salaries in the field, lagging the national average by 19 percent. Employers in Orlando and Riverside also lean toward paying below-median salaries (14 percent lower and 9 percent lower, respectively).

Related Job Salaries

Key Stats for Bilingual Customer Service Representative

Gender

Female
77 %
Male
23 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 105 votes.
Less than 1 year
7%
1-4 years
43%
5-9 years
23%
10-19 years
19%
20 years or more
7%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Bilingual Customer Service Representative Salaries

▲17%

▲7%

▲3%

National Average
$31,000

▼6%

Skills That Affect Bilingual Customer Service Representative Salaries

Customer Relationship Management (CRM)
▲16%

Typing
▲10%




▲1%

▼0%

National Average
$31,000


▼2%



▼4%

Phone Support
▼4%

Cash Handling
▼9%

Billing
▼11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 105 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

Less than 1 year
7%
1-4 years
43%
5-9 years
23%
10-19 years
19%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 56%
vision benefits
Vision: 47%
no benefits
None: 30%
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