Bilingual Customer Service Representative Salary

Pay for Bilingual Customer Service Representatives in the United States sits in the ballpark of $13.40 per hour. Geography is the biggest factor affecting pay for this group, followed by career length and the particular employer. Unfortunately, some people in this line of work are without benefits — just under one in three lack coverage. On the flip side, a majority have medical insurance and over one-half receive dental plans. Most Bilingual Customer Service Representatives survey respondents are women (73 percent). The majority of workers are highly satisfied with their job. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
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$27,709 - $49,159

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$9.71 - $18.50

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$27,709 - $49,159  
   
Bonus
$0.00 - $3,800  
Profit Sharing
$407.50 - $3,350  
Commission
$247.30 - $7,891  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,898 - $43,033  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 263
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.71 - $18.50  
   
Overtime
$12.46 - $30.62  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,800  
   
Commission
$247.30 - $7,891  
Profit Sharing
$407.50 - $3,350  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,898 - $43,033  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 908
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Job Description for Bilingual Customer Service Representative

  • Follow through with customers and problems to ensure closure.
  • Escalate calls where they are beyond job scope, ensuring quality service.
  • Answer calls and respond to customer inquiries, complaints and concerns.
  • Log and document customer interactions and problem status.

Common Career Paths for Bilingual Customer Service Representative


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Many Bilingual Customer Service Representatives move into an Administrative Assistant role, which does not lead to a big boost in pay. Administrative Assistants on average bring in a similar salary to Bilingual Customer Service Representatives.

Bilingual Customer Service Representative Job Listings

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Popular Employer Salaries for Bilingual Customer Service Representative


Chase Bank attracts talent by shelling out the biggest paychecks in the area — the median in that office is $31K.

Popular Skills for Bilingual Customer Service Representative


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in French Language, Customer Relationship Management, Bilingual, and Customer Relations are correlated to pay that is above average, with boosts between 5 percent and 10 percent. Skills that are correlated to lower pay, on the other hand, include Billing, Typing, and Phone Support. Most people skilled in Customer Service are similarly competent in Data Entry.

Pay by Experience Level for Bilingual Customer Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Bilingual Customer Service Representatives do not generally earn higher incomes from more experience in the field. Salaries for the relatively untried average out to around $28K, but survey participants with five to 10 years of experience earn a significantly higher median of $31K. Bilingual Customer Service Representatives who work for 10 to 20 years in their occupation tend to earn about $34K. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $35K.

Pay Difference by Location


For those looking to make money, Bilingual Customer Service Representatives in San Francisco enjoy an exceptional pay rate, 24 percent above the national average. Bilingual Customer Service Representatives will also find cushy salaries in San Diego (+8 percent) and New York (+6 percent). San Antonio is home to the smallest salaries in the field, lagging the national average by 18 percent. Not at the bottom but still paying below the median are employers in Orlando and Atlanta (17 percent lower and 6 percent lower, respectively).

Related Job Salaries

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Experience Affects Bilingual Customer Service Representative Salaries




National Average
$30,000


Skills That Affect Bilingual Customer Service Representative Salaries


Customer Relationship Management (CRM)
up arrow 8%

Bilingual
up arrow 5%

Customer Relations
up arrow 2%

Customer Service
0%

Data Entry
0%

Microsoft Office
0%

Oral / Verbal Communication
0%

Insurance
0%

National Average
$30,000

Spanish Language
up arrow 1%

Sales
up arrow 1%

Phone Support
up arrow 3%

Typing
up arrow 5%

Billing
up arrow 9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 170 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
27%
10-19 years
22%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 66% dental benefits Dental: 55%
vision benefits Vision: 46% employee benefits None: 31%
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