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Bilingual Customer Service Representative Salary

Bilingual Customer Service Representatives in the United States can expect to earn an average of $13.39 per hour. Geography is the biggest factor affecting pay for this group, followed by career duration and the specific company. For the most part, Bilingual Customer Service Representatives enjoy their work and report high levels of job satisfaction. While some workers in this profession — just under one in three — do not have any health coverage, the greater part do receive medical benefits and a little over a half have dental insurance. Most Bilingual Customer Service Representatives survey respondents are women (74 percent). This overview is based on answers to PayScale's salary questionnaire.
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$27,721 - $49,095
(Median)
$28K
$36K
$49K
MEDIAN: $36,296
10%
50%
90%

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$9.65 - $18.62
(Median)
$9
$13
$19
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$27,721 - $49,095  
   
Bonus
$0.00 - $3,608  
Profit Sharing
$365.00 - $3,700  
Commission
$245.11 - $7,248  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,834 - $43,196  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 238
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.65 - $18.62  
   
Overtime
$14.00 - $30.94  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,608  
   
Commission
$245.11 - $7,248  
Profit Sharing
$365.00 - $3,700  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,834 - $43,196  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 755

Find Out Exactly What You Should Be Paid

United States (change)


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Job Description for Bilingual Customer Service Representative

  • Follow through with customers and problems to ensure closure.
  • Escalate calls where they are beyond job scope, ensuring quality service.
  • Answer calls and respond to customer inquiries, complaints and concerns.
  • Log and document customer interactions and problem status.

Bilingual Customer Service Representative Job Listings

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Popular Employer Salaries for Bilingual Customer Service Representative


Heading up the field in terms of compensation, Chase Bank offers the most; Bilingual Customer Service Representatives earn $31K on average there.

Popular Skills for Bilingual Customer Service Representative


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Bilingual, French Language, Insurance, and Customer Relations are correlated to pay that is above average, with boosts between 7 percent and 13 percent. At the other end of the pay range are skills like Billing and Phone Support. Most people experienced in Customer Service also know Data Entry.

Pay by Experience Level for Bilingual Customer Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Bilingual Customer Service Representatives — those with more experience do not necessarily bring in higher earnings. The median compensation for relatively untried workers is $28K; in the five-to-10 year group, it's higher at around $31K. For Bilingual Customer Service Representatives, 10 to 20 years of experience on the job amounts to an average salary of $34K. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $35K.

Pay Difference by Location


With a pay rate for Bilingual Customer Service Representatives that is 24 percent greater than the national average, San Francisco offers a comfortable salary for those in this profession. Bilingual Customer Service Representatives will also find cushy salaries in San Diego (+13 percent), New York (+6 percent), Chicago (+5 percent), and Nashville (+5 percent). Those in the field find the lowest salaries in San Antonio, 19 percent below the national average. Employers also pay below the national average in Atlanta (7 percent lower) and Orlando (4 percent lower).

Related Job Salaries

United States (change)

Experience Affects Bilingual Customer Service Representative Salaries




National Average
$30,000


Skills That Affect Bilingual Customer Service Representative Salaries

Bilingual
up arrow 13%


Insurance
up arrow 7%

Customer Relations
up arrow 3%

Customer Service
up arrow 1%

Microsoft Office
up arrow 1%

Spanish Language
0%

Data Entry
0%

National Average
$30,000

Sales
up arrow 1%

Oral / Verbal Communication
up arrow 1%

Phone Support
up arrow 8%

Billing
up arrow 10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 164 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
3%
1-4 years
42%
5-9 years
27%
10-19 years
22%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 67% dental benefits Dental: 55%
vision benefits Vision: 47% employee benefits None: 30%
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