Bilingual Customer Service Representative Salary

The average Bilingual Customer Service Representative in the United States earns approximately $13.77 per hour. The most influential factor affecting pay for this group is geography, though the specific employer and tenure have a (lesser) impact as well. Unfortunately, some people in this line of work are without benefits — just under a third lack coverage. On the flip side, the greater part have medical insurance and more than half receive dental plans. The majority of workers are highly satisfied with their job. Most Bilingual Customer Service Representatives survey respondents are women (75 percent). This report is based on responses to the PayScale salary survey.
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$26,745 - $50,968
$27K
$36K
$51K
MEDIAN: $36,046
10%
50%
90%

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$9.83 - $18.68
$9
$14
$19
MEDIAN: $13.77
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$26,745 - $50,968  
   
Bonus
$412.17 - $5,006  
Profit Sharing
$1,474  
Commission
$596 - $10,067  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,052 - $42,935  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 214
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.83 - $18.68  
   
Hourly Tips
$0.37  
Overtime
$12.48 - $29.98  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$412.17 - $5,006  
   
Commission
$596 - $10,067  
Profit Sharing
$1,474  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,052 - $42,935  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 881

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Bilingual Customer Service Representative

  • Answer calls and respond to customer inquiries, complaints and concerns.
  • Log and document customer interactions and problem status.
  • Follow through with customers and problems to ensure closure.
  • Escalate calls where they are beyond job scope, ensuring quality service.

Common Career Paths for Bilingual Customer Service Representative


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For Bilingual Customer Service Representatives, progressing to a Customer Service Supervisor role may result in a significant raise. On average, a Customer Service Supervisor can earn $37K annually. It is not uncommon for a Bilingual Customer Service Representative to continue on to become an Administrative Assistant or a Receptionist.

Bilingual Customer Service Representative Job Listings

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Popular Employer Salaries for Bilingual Customer Service Representative


Well-known firms with a reputation for hiring numerous Bilingual Customer Service Representatives include State Farm Insurance Company, UnitedHealth Group, Farmers Insurance Group, Chase Bank, and Allstate. Bilingual Customer Service Representatives seeking a sizable paycheck can earn the most at UnitedHealth Group, where the average salary comes to $32K.

Popular Skills for Bilingual Customer Service Representative


Bilingual Customer Service Representatives seem to exploit a large range of skills on the job. Most notably, skills in Customer Relationship Management, Typing, Oral / Verbal Communication, and French Language are correlated to pay that is above average, with boosts between 7 percent and 17 percent. Skills that are correlated to lower pay, on the other hand, include Billing and Phone Support. Most people who know Customer Service also know Data Entry.

Pay by Experience Level for Bilingual Customer Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Although individuals who have less than five years' experience earn $29K on average, people with five to 10 years benefit from a notably larger average of $31K. Bilingual Customer Service Representatives with one to two decades of relevant experience report an average salary of approximately $33K. After two decades in the workforce, the average Bilingual Customer Service Representative generally earns more than ever; median pay for this group is estimated at $36K.

Pay Difference by Location

National Average: $30,343

Larger city markers indicate a job is popular in that location.

For those looking to make money, Bilingual Customer Service Representatives in San Francisco enjoy an exceptional pay rate, 34 percent above the national average. Bilingual Customer Service Representatives can also look forward to large paychecks in cities like Atlanta (+14 percent), New York (+8 percent), San Diego (+8 percent), and Phoenix (+4 percent). Trailing the national average by 18 percent, San Antonio is the market with the smallest paychecks. Below-median salaries also turn up in Orlando and Chicago (13 percent lower and 10 percent lower, respectively).

Related Job Salaries

Key Stats for Bilingual Customer Service Representative

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 123 votes.
Less than 1 year
5%
1-4 years
42%
5-9 years
25%
10-19 years
20%
20 years or more
7%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Bilingual Customer Service Representative Salaries

▲18%

▲9%

▲4%

National Average
$30,000

▼5%

Skills That Affect Bilingual Customer Service Representative Salaries

Customer Relationship Management (CRM)
▲17%

Typing
▲11%

Oral / Verbal Communication
▲7%




▲2%

Bilingual
▲1%

National Average
$30,000




▼2%

▼3%

Phone Support
▼4%

Billing
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 123 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
5%
1-4 years
42%
5-9 years
25%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 69%
dental benefits
Dental: 56%
vision benefits
Vision: 47%
dental benefits
None: 29%
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