Bilingual Customer Service Representative Salary

The average Bilingual Customer Service Representative in the United States can expect to rake in roughly $13.82 per hour. Geographic location is the biggest factor affecting pay for this group, followed by the company and tenure. Most Bilingual Customer Service Representatives like their work and job satisfaction is high. Female Bilingual Customer Service Representatives make up most of the survey respondents at 76 percent. Not all workers are lucky enough to have benefits; in fact, just under a third are without coverage. Medical insurance is claimed by the greater part and dental insurance is reported by more than half. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$26,852 - $51,073
$27K
$36K
$51K
MEDIAN: $35,811
10%
50%
90%

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$9.88 - $18.54
$9
$14
$19
MEDIAN: $13.82
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$26,852 - $51,073  
   
Bonus
$307.23 - $4,963  
Profit Sharing
$1,100  
Commission
$257.60 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,164 - $42,333  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 179
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.88 - $18.54  
   
Hourly Tips
$0.34  
Overtime
$12.16 - $28.72  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$307.23 - $4,963  
   
Commission
$257.60 - $9,696  
Profit Sharing
$1,100  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,164 - $42,333  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 762

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Bilingual Customer Service Representative

  • Answer calls and respond to customer inquiries, complaints and concerns.
  • Log and document customer interactions and problem status.
  • Follow through with customers and problems to ensure closure.
  • Escalate calls where they are beyond job scope, ensuring quality service.

Common Career Paths for Bilingual Customer Service Representative


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At the upper end, Bilingual Customer Service Representatives who move into a Customer Service Supervisor role can end up with a hefty increase in pay. The average income for Customer Service Supervisors is a much higher $37K per year. Becoming an Administrative Assistant or a Receptionist is a common transition from a Bilingual Customer Service Representative role.

Bilingual Customer Service Representative Job Listings

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Popular Employer Salaries for Bilingual Customer Service Representative


Known for taking on a considerable number of Bilingual Customer Service Representatives, State Farm Insurance Company, UnitedHealth Group, Farmers Insurance Group, Chase Bank, and Allstate are leading firms in the industry. Those at UnitedHealth Group can expect to make the most, with the company offering a median salary of $32K.

Popular Skills for Bilingual Customer Service Representative


Survey results imply that Bilingual Customer Service Representatives deploy a deep pool of skills on the job. Most notably, skills in Customer Relationship Management, Typing, French Language, and Call center operations are correlated to pay that is above average, with boosts between 6 percent and 16 percent. Skills that are correlated to lower pay, on the other hand, include Billing, Cash Handling, and Sales. Those educated in Customer Service tend to be well versed in Data Entry.

Pay by Experience Level for Bilingual Customer Service Representative

Pay by Experience for a Bilingual Customer Service Representative has a positive trend. An entry-level Bilingual Customer Service Representative with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 549 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Bilingual Customer Service Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 304 salaries. An experienced Bilingual Customer Service Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $33,000 based on 228 salaries. A Bilingual Customer Service Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $36,000 based on 63 salaries.

Pay Difference by Location

National Average: $30,391

Larger city markers indicate a job is popular in that location.

Atlanta is home to an above-average pay rate for Bilingual Customer Service Representatives, 15 percent higher than the national average. Bilingual Customer Service Representatives will also find cushy salaries in Austin (+13 percent), Nashville (+8 percent), New York (+6 percent), and Phoenix (+3 percent). The smallest paychecks in the market, 19 percent south of the national average, can be found in San Antonio. Below-median salaries also turn up in Orlando and Riverside (14 percent lower and 8 percent lower, respectively).

Related Job Salaries

Key Stats for Bilingual Customer Service Representative

Gender

Female
76 %
Male
24 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 103 votes.
Less than 1 year
6%
1-4 years
43%
5-9 years
24%
10-19 years
20%
20 years or more
7%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Bilingual Customer Service Representative Salaries

▲17%

▲8%

▲4%

National Average
$30,000

▼5%

Skills That Affect Bilingual Customer Service Representative Salaries

Customer Relationship Management (CRM)
▲16%

Typing
▲11%



▲2%


▲1%

National Average
$30,000



▼2%


▼4%

Phone Support
▼4%

Cash Handling
▼8%

Billing
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 103 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
6%
1-4 years
43%
5-9 years
24%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 55%
vision benefits
Vision: 47%
no benefits
None: 30%