Bilingual Customer Service Representative Salary
Job Description for Bilingual Customer Service Representative
- Follow through with customers and problems to ensure closure.
- Escalate calls where they are beyond job scope, ensuring quality service.
- Answer calls and respond to customer inquiries, complaints and concerns.
- Log and document customer interactions and problem status.
Common Career Paths for Bilingual Customer Service Representative
Bilingual Customer Service Representatives' salaries may rise greatly for those who assume a higher-end position such as a Customer Service Supervisor. The average Customer Service Supervisor brings home $37K per year. It is not uncommon for a Bilingual Customer Service Representative to continue on to become an Administrative Assistant or a Receptionist.
Bilingual Customer Service Representative Job Listings
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Popular Employer Salaries for Bilingual Customer Service Representative
Well-known firms with a reputation for hiring numerous Bilingual Customer Service Representatives include State Farm Insurance Company, Farmers Insurance Group, UnitedHealth Group, Chase Bank, and Allstate. For Bilingual Customer Service Representatives, comfortable salaries can be found at State Farm Insurance Company; in fact, median earnings sit around $31K, the highest in the area.
Popular Skills for Bilingual Customer Service Representative
Bilingual Customer Service Representatives seem to exploit a large range of skills on the job. Most notably, skills in Customer Relationship Management, French Language, Call center operations, and Insurance are correlated to pay that is above average, with boosts between 4 percent and 16 percent. At the other end of the pay range are skills like Billing, Phone Support, and Sales. It is often found that people who know Customer Service are also skilled in Data Entry.
Pay by Experience Level for Bilingual Customer Service Representative
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Bilingual Customer Service Representatives do not generally earn higher incomes from more experience in the field. The average beginner in this position makes around $29K, but folks who have been around for five to 10 years see a markedly higher median salary of $32K. On average, Bilingual Customer Service Representatives make $33K following one to two decades on the job. In the end, more experience does seem to mean larger paychecks; seasoned Bilingual Customer Service Representatives with more than 20 years of experience earn a predictably higher median salary of $36K.
Pay Difference by Location
Bilingual Customer Service Representatives will find that San Francisco offers an impressive pay rate, one which exceeds the national average by 33 percent. Bilingual Customer Service Representatives can also look forward to large paychecks in cities like Atlanta (+12 percent), New York (+11 percent), San Diego (+10 percent), and Phoenix (+5 percent). With compensation 19 percent below the national average, El Paso is not known for hefty paychecks and actually represents the lowest-paying market. A couple other locations with smaller-than-average paychecks include San Antonio (18 percent lower) and Orlando (11 percent lower).