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Bilingual Customer Service Representative Salary

Median pay for Bilingual Customer Service Representatives in the United States is around $13.37 per hour. The most influential factor affecting pay for this group is geography, though tenure and the particular employer have a (lesser) impact as well. Men are in the minority of survey respondents, with female Bilingual Customer Service Representatives making up 74 percent. Health benefits are not enjoyed by everyone in this line of work, and just under one in three lack any coverage at all. Medical benefits are reported by more than half and dental coverage is claimed by a little more than half. Most workers in this position report high levels of job satisfaction. The information for this snapshot was generated by responses to the PayScale salary survey.
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$28,014 - $47,918
(Median)
$28K
$36K
$48K
MEDIAN: $36,245
10%
50%
90%

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$9.64 - $18.42
(Median)
$9
$13
$18
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$28,014 - $47,918  
   
Bonus
$0.00 - $3,659  
Profit Sharing
$365.00 - $3,700  
Commission
$244.47 - $6,153  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,779 - $42,944  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 220
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.64 - $18.42  
   
Overtime
$14.63 - $30.96  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,659  
   
Commission
$244.47 - $6,153  
Profit Sharing
$365.00 - $3,700  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,779 - $42,944  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 698

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Job Description for Bilingual Customer Service Representative

  • Follow through with customers and problems to ensure closure.
  • Escalate calls where they are beyond job scope, ensuring quality service.
  • Answer calls and respond to customer inquiries, complaints and concerns.
  • Log and document customer interactions and problem status.

Bilingual Customer Service Representative Job Listings

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Popular Employer Salaries for Bilingual Customer Service Representative


Chase Bank offers the highest compensation with a median salary of $31K.

Popular Skills for Bilingual Customer Service Representative


Bilingual Customer Service Representatives report using a large range of skills on the job. Most notably, skills in French Language, Bilingual, Customer Relations, and Customer Service are correlated to pay that is above average, with boosts between 3 percent and 13 percent. At the other end of the pay range are skills like Phone Support. Most people familiar with Customer Service also know Data Entry.

Pay by Experience Level for Bilingual Customer Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. The average inexperienced worker earns $28K, and someone who has worked for five to 10 years can expect a bigger median salary of $31K. After working for 10 to 20 years, Bilingual Customer Service Representatives make a median salary of $34K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $35K.

Pay Difference by Location


For Bilingual Customer Service Representatives, busy San Francisco offers a higher-than-average pay rate, 15 percent above the national average. Bilingual Customer Service Representatives can also look forward to large paychecks in cities like San Diego (+13 percent), New York (+5 percent), Nashville (+5 percent), and Austin (+3 percent). San Antonio is the lowest-paying area, 19 percent south of the national average. El Paso and Atlanta are a couple other places where companies are known to pay below the median — salaries are 16 percent lower and 8 percent lower, respectively.

Related Job Salaries

United States (change)

Experience Affects Bilingual Customer Service Representative Salaries




National Average
$30,000


Skills That Affect Bilingual Customer Service Representative Salaries


Bilingual
up arrow 13%

Customer Relations
up arrow 3%

Customer Service
up arrow 1%

Spanish Language
0%

Data Entry
0%

Microsoft Office
0%

Billing
0%

National Average
$30,000

Oral / Verbal Communication
up arrow 1%

Insurance
up arrow 1%

Sales
up arrow 2%

Phone Support
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 159 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
3%
1-4 years
41%
5-9 years
28%
10-19 years
22%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 68% dental benefits Dental: 55%
vision benefits Vision: 46% employee benefits None: 30%