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Bilingual Customer Service Representative Salary

For Bilingual Customer Service Representatives, hourly average wages total $13.33 per hour. Geography is the biggest factor affecting pay for this group, followed by tenure. Most Bilingual Customer Service Representatives survey respondents are women (75 percent). Not all workers are lucky enough to have benefits; in fact, slightly less than a third are without coverage. Medical insurance is claimed by the larger part and dental insurance is reported by slightly more than half. Work is enjoyable for Bilingual Customer Service Representatives, who typically claim high levels of job satisfaction. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
$27,706 - $46,196
(Median)
28K
36K
41K
46K
MEDIAN: $35,998
10%
50%
75%
90%

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$9.63 - $18.41
(Median)
9
11
13
16
18
MEDIAN: $13.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$27,706 - $46,196  
   
Bonus
$0.00 - $3,085  
Profit Sharing
$282.50 - $2,300  
Commission
$239.47 - $7,248  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,920 - $42,203  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 161
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.63 - $18.41  
   
Overtime
$14.59 - $30.39  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,085  
   
Commission
$239.47 - $7,248  
Profit Sharing
$282.50 - $2,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,920 - $42,203  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 498
United States (change)

Job Description for Bilingual Customer Service Representative

  • Follow through with customers and problems to ensure closure.
  • Escalate calls where they are beyond job scope, ensuring quality service.
  • Answer calls and respond to customer inquiries, complaints and concerns.
  • Log and document customer interactions and problem status.

Bilingual Customer Service Representative Job Listings

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Popular Skills for Bilingual Customer Service Representative


Survey results imply that Bilingual Customer Service Representatives deploy a deep pool of skills on the job. Most notably, skills in Bilingual, French Language, Customer Service, and Customer Relations are correlated to pay that is above average. Skills that seem to negatively impact pay include Phone Support. Most people experienced in Customer Service also know Data Entry.

Pay by Experience Level for Bilingual Customer Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Bilingual Customer Service Representatives, more experience in the field does not usually mean bigger paychecks. Average salaries for inexperienced employees average out to around $28K, but folks who have five to 10 years of experience earn a higher median of $31K. The average pay reported by folks with 10 to 20 years of experience is around $34K. Bilingual Customer Service Representatives who surpass 20 years on the job report pay that isn't higher than those with 10 to 20 years.

Pay Difference by Location


For those looking to make money, Bilingual Customer Service Representatives in Austin enjoy an exceptional pay rate, 12 percent above the national average. Bilingual Customer Service Representatives can also look forward to large paychecks in cities like Chicago (+5 percent), Dallas (+3 percent), New York (+2 percent), and San Francisco (+1 percent). Bilingual Customer Service Representatives in San Antonio take home the lowest salaries, earning a whopping 23 percent less than the national average. Workers in Orlando and Jacksonville earn salaries that trail the national average for those in this profession (17 percent less and 16 percent less, respectively).

Related Job Salaries

Experience Affects Bilingual Customer Service Representative Salaries




National Average
$30,000


Skills That Affect Bilingual Customer Service Representative Salaries

French Language
up arrow 16%

Bilingual
up arrow 16%

Customer Service
up arrow 3%

Customer Relations
up arrow 2%

Spanish Language
up arrow 1%

Data Entry
up arrow 1%

Microsoft Office
up arrow 1%

Sales
0%

National Average
$30,000

Oral / Verbal Communication
up arrow 1%

Insurance
up arrow 1%

Phone Support
up arrow 8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 123 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
3%
1-4 years
41%
5-9 years
29%
10-19 years
21%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 66% dental benefits Dental: 55%
vision benefits Vision: 47% employee benefits None: 31%