Bilingual Customer Service Representative Salary

For Bilingual Customer Service Representatives, hourly average wages total $13.39 per hour. Location is the biggest factor affecting pay for this group, followed by career duration and the specific company. Men are in the minority of survey respondents, with female Bilingual Customer Service Representatives making up 73 percent. For the most part, Bilingual Customer Service Representatives enjoy their work and report high levels of job satisfaction. Although just under one in three lack health benefits of any kind, a majority do enjoy medical insurance, and a little over a half get dental coverage, too. The figures in this rundown are based on the results of PayScale's salary questionnaire.
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$27,634 - $49,068
(Median)
$28K
$36K
$49K
MEDIAN: $36,252
10%
50%
90%

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$9.68 - $18.54
(Median)
$9
$13
$19
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$27,634 - $49,068  
   
Bonus
$0.00 - $3,687  
Profit Sharing
$407.50 - $3,350  
Commission
$246.50 - $7,152  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,857 - $43,008  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 259
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.68 - $18.54  
   
Overtime
$13.79 - $30.60  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,687  
   
Commission
$246.50 - $7,152  
Profit Sharing
$407.50 - $3,350  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,857 - $43,008  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 879
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Job Description for Bilingual Customer Service Representative

  • Follow through with customers and problems to ensure closure.
  • Escalate calls where they are beyond job scope, ensuring quality service.
  • Answer calls and respond to customer inquiries, complaints and concerns.
  • Log and document customer interactions and problem status.

Common Career Paths for Bilingual Customer Service Representative


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Bilingual Customer Service Representatives' salary tends to stay somewhat level for those who assume higher-end positions like Administrative Assistant. Median pay for Administrative Assistants is $31K.

Bilingual Customer Service Representative Job Listings

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Popular Employer Salaries for Bilingual Customer Service Representative


Chase Bank attracts talent by shelling out the biggest paychecks in the area — the median in that office is $31K.

Popular Skills for Bilingual Customer Service Representative


Bilingual Customer Service Representatives report using a deep pool of skills on the job. Most notably, skills in French Language, Customer Relationship Management, Bilingual, and Customer Relations are correlated to pay that is above average, with boosts between 5 percent and 11 percent. At the other end of the pay range are skills like Billing, Typing, and Phone Support. Those educated in Customer Service tend to be well versed in Data Entry.

Pay by Experience Level for Bilingual Customer Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Bilingual Customer Service Representatives do not generally earn higher incomes from more experience in the field. Respondents with less than five years' experience take home $28K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $31K. On average, Bilingual Customer Service Representatives make $34K following one to two decades on the job. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $35K.

Pay Difference by Location


For those looking to make money, Bilingual Customer Service Representatives in San Francisco enjoy an exceptional pay rate, 24 percent above the national average. Bilingual Customer Service Representatives can also look forward to large paychecks in cities like San Diego (+8 percent), New York (+6 percent), Nashville (+3 percent), and Phoenix (+2 percent). Location significantly influences compensation, with Orlando Bilingual Customer Service Representatives earning much less — 21 percent less — than the national average. Employers in San Antonio and Atlanta also lean toward paying below-median salaries (18 percent lower and 6 percent lower, respectively).

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Experience Affects Bilingual Customer Service Representative Salaries




National Average
$30,000


Skills That Affect Bilingual Customer Service Representative Salaries


Customer Relationship Management (CRM)
up arrow 8%

Bilingual
up arrow 5%

Customer Relations
up arrow 2%

Customer Service
0%

Spanish Language
0%

Oral / Verbal Communication
0%

Insurance
0%

National Average
$30,000

Data Entry
up arrow 1%

Sales
up arrow 2%

Microsoft Office
up arrow 3%

Phone Support
up arrow 3%

Typing
up arrow 5%

Billing
up arrow 10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 170 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
3%
1-4 years
42%
5-9 years
27%
10-19 years
22%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 67% dental benefits Dental: 55%
vision benefits Vision: 46% employee benefits None: 31%
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