Bilingual Customer Service Representative Salary

The average Bilingual Customer Service Representative in the United States earns approximately $13.43 per hour. Cash earnings for Bilingual Customer Service Representatives — which occasionally include more than $4K from bonuses and more than $8K from profit sharing — stretch from around $21K to approximately $43K. The most important factor affecting compensation for this group is residence, followed by tenure and the individual firm. Job satisfaction for Bilingual Customer Service Representatives is high. Female Bilingual Customer Service Representatives make up most of the survey respondents at 74 percent. Health benefits are not claimed by all — slightly less than a third lack any form of coverage — but the larger part have medical insurance, and more than half have dental, too. The data for this synopsis comes from respondents who took the PayScale salary survey.
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$27,161 - $48,986
(Median)
$27K
$36K
$49K
MEDIAN: $36,272
10%
50%
90%

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$9.66 - $18.50
(Median)
$9
$13
$19
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$27,161 - $48,986  
   
Bonus
$0.00 - $3,977  
Profit Sharing
$201.34 - $7,628  
Commission
$247.65 - $8,243  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,782 - $42,935  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 322
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.66 - $18.50  
   
Hourly Tips
$0.34  
Overtime
$12.51 - $30.41  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,977  
   
Commission
$247.65 - $8,243  
Profit Sharing
$201.34 - $7,628  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,782 - $42,935  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,145
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Job Description for Bilingual Customer Service Representative

  • Follow through with customers and problems to ensure closure.
  • Escalate calls where they are beyond job scope, ensuring quality service.
  • Answer calls and respond to customer inquiries, complaints and concerns.
  • Log and document customer interactions and problem status.

Common Career Paths for Bilingual Customer Service Representative


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It's not very common for Bilingual Customer Service Representatives to move on to become Customer Service Supervisors. Average pay for a Customer Service Supervisor is $37K annually. Becoming an Administrative Assistant is, more often than not, the most common role that Bilingual Customer Service Representatives move into when they're ready for the next step in their career. The average salary for the position is $31K. Another frequent advance is for Bilingual Customer Service Representatives to assume a Receptionist role; in this role, workers often earn $25K.

Bilingual Customer Service Representative Job Listings

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Popular Employer Salaries for Bilingual Customer Service Representative


Chase Bank offers the highest compensation with a median salary of $31K.

Popular Skills for Bilingual Customer Service Representative


Survey results imply that Bilingual Customer Service Representatives deploy a deep pool of skills on the job. Most notably, skills in French Language, Customer Relationship Management, Bilingual, and Oral / Verbal Communication are correlated to pay that is above average, with boosts between 4 percent and 10 percent. Skills that pay less than market rate include Typing, Billing, and Cash Handling. Most people who know Customer Service also know Data Entry.

Pay by Experience Level for Bilingual Customer Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. The average worker who claims fewer than five years of experience earns around $28K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $31K. Bilingual Customer Service Representatives claiming one to two decades of experience make an estimated median of $33K. Bilingual Customer Service Representatives with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $35K.

Pay Difference by Location

National Average: $30,080

Larger city markers indicate a job is popular in that location.

For Bilingual Customer Service Representatives, busy San Francisco offers a higher-than-average pay rate, 28 percent above the national average. Bilingual Customer Service Representatives can also look forward to large paychecks in cities like New York (+7 percent), Chicago (+3 percent), Los Angeles (+1 percent), and San Diego (+1 percent). Trailing the national average by 18 percent, San Antonio is the market with the smallest paychecks. A couple other locations with smaller-than-average paychecks include Orlando (15 percent lower) and Phoenix (6 percent lower).

Related Job Salaries

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Experience Affects Bilingual Customer Service Representative Salaries




National Average
$30,000


Skills That Affect Bilingual Customer Service Representative Salaries


Customer Relationship Management (CRM)
up arrow 8%

Bilingual
up arrow 4%

Oral / Verbal Communication
up arrow 2%

Customer Relations
up arrow 1%

Data Entry
0%

Microsoft Office
0%

National Average
$30,000

Customer Service
up arrow 1%

Spanish Language
up arrow 1%

Insurance
up arrow 2%

Phone Support
up arrow 3%

Sales
up arrow 4%

Cash Handling
up arrow 7%

Billing
up arrow 9%

Typing
up arrow 10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 199 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
4%
1-4 years
42%
5-9 years
27%
10-19 years
22%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 55%
medical benefits
Vision: 46%
dental benefits
None: 31%
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