Bilingual Customer Service Representative Salary

Bilingual Customer Service Representatives in the United States take home an average $13.37 per hour. Bonuses, profit sharing, and commission all factor into final incomes for Bilingual Customer Service Representatives. Ranging between $21K near the bottom and $43K near the top, total earnings can include up to $4K from bonuses and up to $8K from profit sharing, with a high-performing minority reaping commissions of $7K. Geographic location is the main element affecting pay for this group — career duration and the individual firm are driving factors as well. For the most part, Bilingual Customer Service Representatives enjoy their work and report high levels of job satisfaction. Female Bilingual Customer Service Representatives make up most of the survey respondents at 73 percent. Slightly less than a third of professionals in this line of work do not receive benefits; however, more than half report medical coverage and more than half claim dental coverage as well. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$27,745 - $49,174
(Median)
$28K
$36K
$49K
MEDIAN: $36,191
10%
50%
90%

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$9.67 - $18.53
(Median)
$9
$13
$19
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$27,745 - $49,174  
   
Bonus
$0.00 - $3,698  
Profit Sharing
$201.34 - $7,628  
Commission
$246.50 - $7,152  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,854 - $43,162  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 255
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.67 - $18.53  
   
Overtime
$13.85 - $30.57  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,698  
   
Commission
$246.50 - $7,152  
Profit Sharing
$201.34 - $7,628  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,854 - $43,162  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 866
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Job Description for Bilingual Customer Service Representative

  • Follow through with customers and problems to ensure closure.
  • Escalate calls where they are beyond job scope, ensuring quality service.
  • Answer calls and respond to customer inquiries, complaints and concerns.
  • Log and document customer interactions and problem status.

Common Career Paths for Bilingual Customer Service Representative


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Many Bilingual Customer Service Representatives move into an Administrative Assistant role, which does not lead to a big boost in pay. Administrative Assistants on average bring in a similar salary to Bilingual Customer Service Representatives.

Bilingual Customer Service Representative Job Listings

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Popular Employer Salaries for Bilingual Customer Service Representative


Chase Bank offers the largest salaries in town — $31K on average.

Popular Skills for Bilingual Customer Service Representative


Bilingual Customer Service Representatives seem to require a rather large skill set. Most notably, skills in French Language, Customer Relationship Management, Bilingual, and Customer Relations are correlated to pay that is above average, with boosts between 6 percent and 11 percent. At the other end of the pay range are skills like Billing, Typing, and Phone Support. It is often found that people who know Customer Service are also skilled in Data Entry.

Pay by Experience Level for Bilingual Customer Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Bilingual Customer Service Representatives do not generally earn higher incomes from more experience in the field. Relatively untried employees who have less than five years' experience make $28K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $31K. Bilingual Customer Service Representatives who work for 10 to 20 years in their occupation tend to earn about $34K. More than 20 years of experience mean a somewhat bigger median paycheck of $35K, but it's not much more than what less experienced people make.

Pay Difference by Location


Bilingual Customer Service Representatives will find that San Francisco offers an impressive pay rate, one which exceeds the national average by 24 percent. Bilingual Customer Service Representatives can also look forward to large paychecks in cities like New York (+6 percent), San Diego (+5 percent), Nashville (+3 percent), and Phoenix (+2 percent). Falling short of the national average by 18 percent, the area with the worst salaries is San Antonio. Below-median salaries also turn up in Orlando and Atlanta (17 percent lower and 5 percent lower, respectively).

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Experience Affects Bilingual Customer Service Representative Salaries




National Average
$30,000


Skills That Affect Bilingual Customer Service Representative Salaries


Customer Relationship Management (CRM)
up arrow 8%

Bilingual
up arrow 6%

Customer Relations
up arrow 2%

Customer Service
0%

Microsoft Office
0%

Oral / Verbal Communication
0%

National Average
$30,000

Spanish Language
up arrow 1%

Data Entry
up arrow 1%

Sales
up arrow 1%

Insurance
up arrow 1%

Phone Support
up arrow 3%

Typing
up arrow 5%

Billing
up arrow 10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 168 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
3%
1-4 years
42%
5-9 years
27%
10-19 years
22%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 67% dental benefits Dental: 55%
vision benefits Vision: 46% employee benefits None: 31%
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