Bilingual Customer Service Representative Salary

Average Bilingual Customer Service Representatives in the United States make around $13.43 per hour. Overall compensation packages to Bilingual Customer Service Representatives range from $21K on the low end to $43K on the high end; this includes bonuses that peak near $4K and profit sharing that approaches $8K, with some high rollers snagging commissions as high as $8K. This group's pay is mainly influenced by location, followed by career length and the particular employer. Some workers in this field — just under a third — are not awarded benefits. Medical coverage is reported by a majority and dental plans are enjoyed by just over a half. Men are in the minority of survey respondents, with female Bilingual Customer Service Representatives making up 74 percent. For the most part, Bilingual Customer Service Representatives enjoy their work and report high levels of job satisfaction. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
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$27,161 - $48,986
(Median)
$27K
$36K
$49K
MEDIAN: $36,272
10%
50%
90%

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$9.66 - $18.50
(Median)
$9
$13
$19
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$27,161 - $48,986  
   
Bonus
$0.00 - $3,977  
Profit Sharing
$201.34 - $7,628  
Commission
$247.65 - $8,243  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,782 - $42,935  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 322
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.66 - $18.50  
   
Hourly Tips
$0.34  
Overtime
$12.51 - $30.41  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $3,977  
   
Commission
$247.65 - $8,243  
Profit Sharing
$201.34 - $7,628  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,782 - $42,935  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,145
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Job Description for Bilingual Customer Service Representative

  • Follow through with customers and problems to ensure closure.
  • Escalate calls where they are beyond job scope, ensuring quality service.
  • Answer calls and respond to customer inquiries, complaints and concerns.
  • Log and document customer interactions and problem status.

Common Career Paths for Bilingual Customer Service Representative


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While not commonly seen, Bilingual Customer Service Representatives who transition into a Customer Service Supervisor position may see a rise in pay. The median salary for Customer Service Supervisors is $37K per year. More often than not, an Administrative Assistant role is the next step for Bilingual Customer Service Representatives moving up in the field. Administrative Assistants usually make $31K per year. Many other Bilingual Customer Service Representatives choose to take on a Receptionist role, where salaries are typically $25K.

Bilingual Customer Service Representative Job Listings

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Popular Employer Salaries for Bilingual Customer Service Representative


Heading up the field in terms of compensation, Chase Bank offers the most; Bilingual Customer Service Representatives earn $31K on average there.

Popular Skills for Bilingual Customer Service Representative


Bilingual Customer Service Representatives seem to wield many skills on the job. Most notably, skills in French Language, Customer Relationship Management, Bilingual, and Oral / Verbal Communication are correlated to pay that is above average, with boosts between 4 percent and 10 percent. At the other end of the pay range are skills like Typing, Billing, and Cash Handling. It is often found that people who know Customer Service are also skilled in Data Entry.

Pay by Experience Level for Bilingual Customer Service Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Bilingual Customer Service Representatives, more experience in the field does not usually mean bigger paychecks. Respondents with less than five years' experience take home $28K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $31K. On average, Bilingual Customer Service Representatives make $33K following one to two decades on the job. More than 20 years of experience mean a somewhat bigger median paycheck of $35K, but it's not much more than what less experienced people make.

Pay Difference by Location

National Average: $30,080

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Bilingual Customer Service Representatives, San Francisco offers exceptional salaries, 28 percent above the national average. Bilingual Customer Service Representatives can also look forward to large paychecks in cities like New York (+7 percent), Chicago (+3 percent), Los Angeles (+1 percent), and San Diego (+1 percent). San Antonio is home to the smallest salaries in the field, lagging the national average by 18 percent. Workers in Orlando and Phoenix earn salaries that trail the national average for those in this profession (15 percent less and 6 percent less, respectively).

Related Job Salaries

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Experience Affects Bilingual Customer Service Representative Salaries




National Average
$30,000


Skills That Affect Bilingual Customer Service Representative Salaries


Customer Relationship Management (CRM)
up arrow 8%

Bilingual
up arrow 4%

Oral / Verbal Communication
up arrow 2%

Customer Relations
up arrow 1%

Data Entry
0%

Microsoft Office
0%

National Average
$30,000

Customer Service
up arrow 1%

Spanish Language
up arrow 1%

Insurance
up arrow 2%

Phone Support
up arrow 3%

Sales
up arrow 4%

Cash Handling
up arrow 7%

Billing
up arrow 9%

Typing
up arrow 10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 199 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
4%
1-4 years
42%
5-9 years
27%
10-19 years
22%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 55%
medical benefits
Vision: 46%
dental benefits
None: 31%
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