Billing specialists generally complete specific tasks related to a company’s billing and accounting needs; they are supervised by an office manager or billing manager. Day-to-day responsibilities of a billing specialists include preparing and submitting invoices through electronic or non-electronic means to ensure processing and payment; resolving issues related to payments by clients such as rejection or deduction analysis; and communicating with clients, legal staff, or others to coordinate revisions or adjustments for resubmission. Other responsibilities fielding questions from clients, clerical staff, and others; cooperating with the billing manager or office manager to ensure that their work adheres to the standards, guidelines, procedures, and deadlines set by the company; and preparing special documents as required by clients, attorneys, or managers. Billings specialists work in a normal office environment. Their hours depend on the company's needs, and this position may be part time or full time.
A high school diploma or GED is required for this position, but a bachelor's degree and experience in accounting or finance is preferred. Billing specialists work with a variety of individuals while dealing with collection and billing issues. As such, they need to have excellent personal skills to communicate effectively with clients, supervisors, attorneys, and assistants. They should possess superb computer skills, including a proficiency with Microsoft Outlook and Excel. A general knowledge of billing and collection practices, as well as business office procedures, is necessary. Experience operating a multi-line telephone system is preferred. Billing specialists need to be able to read, understand and follow oral and written instructions, while maintaining professional working relationships with clients, and employees.
Billing Specialist Tasks
- Answer customer questions about billing and resolve any errors.
- Submit customer insurance claims and process payments from insurance companies.
- Manage customer accounts, collect payments, and update accounts to reflect changes.
- Work with customers to set up payment plans and ensure bills are paid.