A billing supervisor is in charge of accounting functions related to billing clients. They manage the billing specialists who comprise their staff; as a supervisor, these professionals are ultimately responsible for transactions - and errors - made by their employees. While they often do not do billing themselves, billing supervisors are responsible for ensuring that their employees work effectively and efficiently, meeting all deadlines. They are also in charge of maintaining high employee morale, helping maintain a professional environment, and building a departmental reputation for accuracy and efficiency.
The billing supervisor must maintain working relationship with all clients involved in the billing process, which includes ensuring all billing notices are sent on time and payments are received on time. They are also responsible for ensuring that sent and received bills are accurate. The billing supervisor is responsible for training all new staff, as well as ensuring existing employees have continuing education and training as needed. They may also be involved in the hiring process, interviewing prospective employees and helping make hiring decisions.
A bachelor's degree in accounting or a related field is generally required for this position. Previous experience in billing is also required, and managerial experience is generally preferred. The billing supervisor must be an excellent communicator, both verbally and in written form.
Billing Supervisor Tasks
- Review, evaluate, and resolve billing process issues and revenue collections.
- Maintain preparation of statements and bills, resolve discrepancies in accounting records.
- Review medical records in order to ensure accuracy of coding, fees, and charges due.
- Ensure compliance with company polices and procedures, as well as state and federal regulations.
- Supervise the day to day billing operations activities, and assist in hiring, training, and reviewing performance of staff.