Every company that has more than a few employees has business processes. These processes can be as simple as how to buy office supplies or as complex a to how to properly comply with federal regulations. The role of business operations director is the lynch pin between the goals of senior management of a company and the rest of the organization in carrying out the process requirements of senior management, regulatory agencies, and employees of the company.
For companies with multiple business operations directors, each one will be focused on a particular area of the company. Examples are the logistics of moving parts and finished products in an orderly fashion to required locations or ensuring all orders the company receives for its products or services are processed in a manner that meets the goals of the company. In a dynamic and changing organization, the role of the business operations director will typically include improving and changing the existing processes to make the company more efficient with the end goal of increasing the net income that is produced or ensuring the company is in compliance with required regulations. An example is improving the sales team's ability to close sales quickly by cutting out waste, so the company spends less to produce its products or services.
Business operation director positions typically require a minimum of a bachelor’s degree. Finance and business degrees are often good fits for the position, but for specific industries such as hospitals, there can be additional or different requirements like a nursing degree or other specialized education. To reach a director level position, 7-10 years of previous experience in a similar field will be required.
Business Operations Director Tasks
Oversee staff operations, business planning and budget development.
Direct and oversee business services including billing, cash applications, and reimbursement.
Develop and maintain systems to provide efficient use of resources.
Assist in developing and implementing organizational policies and procedures which aid in maximizing reimbursement.
Ensure services are in compliance with professional standards, state and federal regulatory requirements.