A Call Center Agent earns an average wage of $12.13 per hour. People in this job generally don't have more than 10 years' experience.

$19,530 - $41,623
(Median)
$20K
$30K
$42K
MEDIAN: $30,097
10%
50%
90%

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$9.16 - $16.47
(Median)
$9
$12
$16
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14K$28K$42K
Salary
$19,530 - $41,623  
   
Bonus
$96.96 - $4,969  
Profit Sharing
$1,047  
Commission
$500 - $14,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,392 - $37,035  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 73
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.16 - $16.47  
   
Overtime
$5.38 - $24.46  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$96.96 - $4,969  
   
Commission
$500 - $14,000  
Profit Sharing
$1,047  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,392 - $37,035  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 518
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Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.

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Call Center Agent Tasks

  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.

Common Career Paths for Call Center Agent


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Call Center Representative Job Listings

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Popular Skills for Call Center Agent

Pay by Experience Level for Call Center Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $26,557

Larger city markers indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Call Center Agent Salaries

Late-Career
up arrow 32%



National Average
$27,000


Skills That Affect Call Center Agent Salaries

Call Center
up arrow 10%

Call center operations
up arrow 3%

Spanish Language
up arrow 2%

Customer Service
0%

Sales
0%

National Average
$27,000

Oral / Verbal Communication
up arrow 2%

Typing
up arrow 2%

Microsoft Word
up arrow 2%

Computer Service
up arrow 14%

Data Entry
up arrow 14%

Phone Support
up arrow 18%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 64 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
9%
1-4 years
61%
5-9 years
17%
10-19 years
10%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 57%
medical benefits
Vision: 47%
dental benefits
None: 29%
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