Call Center Analyst Salary

Pay for Call Center Analysts in the United States sits in the ballpark of $16.27 per hour. Although around one in five lack health benefits of any kind, a strong majority do enjoy medical insurance, and a majority get dental coverage, too. Job satisfaction is high and work is enjoyable for most Call Center Analysts. Men working as Call Center Analysts who took the survey just slightly outnumber women at 53 percent.

$35,608 - $53,652
$44K
MEDIAN: $43,977
50%

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$11.87 - $24.75
$12
$16
$25
MEDIAN: $16.27
10%
50%
90%

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$0$53K
Salary $43,977
Bonus $0.00 - $3,973
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,060 - $53,426
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 8
Hourly Data $0$24
Hourly Rate $11.87 - $24.75
Overtime $15.75
Annual Data $0$53K
Bonus $0.00 - $3,973
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,060 - $53,426
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 17

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Call Center Analyst

Call center analysts are responsible for the successful delivery of services from one entity to another. These analysts will ensure that their company has consistent service output, and they will often be in charge of creating monthly reports of the company’s service increases and decreases. Some call center analysts will be in charge of scheduling other people that would be considered their subordinates. Many call center analysts will work closely with service operation managers within a company to address any issues among employees in the facility and to review employee performance.

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Call Center Analyst Tasks

  • Report on findings and recommends solution to management to ensure productivity standards are met.
  • Tracks, analyse call flow, patterns, service levels and abandon rates.

Call Center Analyst Job Listings

Related Job Salaries

Key Stats for Call Center Analyst

Gender

Female
47 %
Male
53 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.
1-4 years
64%
5-9 years
12%
10-19 years
20%
20 years or more
4%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Analyst Salaries

Mid-Career
▲20%

Experienced
▲15%

National Average
$38,000

Entry-Level
▼12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.

Gender

Female
47 %
Male
53 %

Years of Experience

1-4 years
64%
5-9 years
12%
10-19 years
20%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 68%
vision benefits
Vision: 63%
no benefits
None: 21%
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