Call Center Analyst Salary

Call Center Analysts in the United States pull down an average of $16.03 per hour. Most people on this career path report moderate levels of job satisfaction. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Male Call Center Analysts are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 53 percent of the field. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$35,000 - $47,611
$42K
MEDIAN: $42,500
50%

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$12.05 - $24.47
$12
$16
$24
MEDIAN: $16.03
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$42,500  
   
Bonus
$0.00 - $3,973  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,349 - $51,213  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 7
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$12.05 - $24.47  
   
Overtime
$25.13  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $3,973  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,349 - $51,213  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 20

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United States (change)

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Job Description for Call Center Analyst

Call center analysts are responsible for the successful delivery of services from one entity to another. These analysts will ensure that their company has consistent service output, and they will often be in charge of creating monthly reports of the company’s service increases and decreases. Some call center analysts will be in charge of scheduling other people that would be considered their subordinates. Many call center analysts will work closely with service operation managers within a company to address any issues among employees in the facility and to review employee performance.

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Call Center Analyst Tasks

  • Report on findings and recommends solution to management to ensure productivity standards are met.
  • Tracks, analyse call flow, patterns, service levels and abandon rates.

Call Center Analyst Job Listings

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Key Stats for Call Center Analyst

Gender

Female
47 %
Male
53 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
1-4 years
67%
5-9 years
22%
10-19 years
11%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Analyst Salaries

Mid-Career
▲23%

Experienced
▲18%

National Average
$37,000

Entry-Level
▼9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
47 %
Male
53 %

Years of Experience

1-4 years
67%
5-9 years
22%
10-19 years
11%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 76%
vision benefits
Vision: 71%
no benefits
None: 14%