Call Center Analyst Salary

Call Center Analysts in the United States take home an average $15.59 per hour. Job satisfaction is high and work is enjoyable for most Call Center Analysts. Although slightly less than a third lack health benefits of any kind, a majority do enjoy medical insurance, and the greater part get dental coverage, too. Most people who answered the questionnaire are men; 62 percent of Call Center Analysts are male.

$28,735 - $56,997

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$11.80 - $20.71

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$28,735 - $56,997  
   
Bonus
$0.00 - $2,909  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,170 - $52,670  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 32
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.80 - $20.71  
   
Overtime
$21.16 - $37.81  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $2,909  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,170 - $52,670  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 33
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Job Description for Call Center Analyst

  • Tracks, analyse call flow, patterns, service levels and abandon rates.
  • Report on findings and recommends solution to management to ensure productivity standards are met.

Call Center Analyst Job Listings

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Experience Affects Call Center Analyst Salaries

Experienced
up arrow 18%

Mid-Career
up arrow 10%

National Average
$37,000

Entry-Level
up arrow 5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
38 %
Male
62 %

Years of Experience

Less than 1 year
3%
1-4 years
51%
5-9 years
29%
10-19 years
14%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 70% dental benefits Dental: 68%
vision benefits Vision: 60% employee benefits None: 30%
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