The average Call Center Analyst in the United States can expect to rake in roughly $15.51 per hour. Though the majority of Call Center Analysts do not report high levels of job satisfaction, most are moderately content with their role. Male Call Center Analysts are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 59 percent of the field. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a fair number. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$28,521 - $61,054
(Median)
$29K
$42K
$61K
MEDIAN: $42,500
10%
50%
90%

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$11.93 - $24.66
(Median)
$12
$16
$25
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$28,521 - $61,054  
   
Bonus
$0.00 - $3,973  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,570 - $53,004  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 11
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$11.93 - $24.66  
   
Overtime
$22.50  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $3,973  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,570 - $53,004  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 18
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Job Description for Call Center Analyst

Call center analysts are responsible for the successful delivery of services from one entity to another. These analysts will ensure that their company has consistent service output, and they will often be in charge of creating monthly reports of the company’s service increases and decreases. Some call center analysts will be in charge of scheduling other people that would be considered their subordinates. Many call center analysts will work closely with service operation managers within a company to address any issues among employees in the facility and to review employee performance.

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Call Center Analyst Tasks

  • Tracks, analyse call flow, patterns, service levels and abandon rates.
  • Report on findings and recommends solution to management to ensure productivity standards are met.

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Experience Affects Call Center Analyst Salaries

Mid-Career
up arrow 30%

Experienced
up arrow 25%

National Average
$35,000

Entry-Level
up arrow 7%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 4 votes.

Gender

Female
41 %
Male
59 %

Years of Experience

1-4 years
62%
5-9 years
28%
10-19 years
10%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 75%
medical benefits
Vision: 75%
dental benefits
None: 15%
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