Call Center Analyst Salary

Pay for Call Center Analysts in the United States sits in the ballpark of $15.53 per hour. Not all workers are lucky enough to have benefits; in fact, around one in four are without coverage. Medical insurance is claimed by a strong majority and dental insurance is reported by more than half. Job satisfaction is considered about average by most people in this profession. More than half of Call Center Analysts (66 percent) survey respondents are men. This snapshot results from replies to PayScale's salary survey.

$28,735 - $56,997
(Median)
$29K
$42K
$57K
MEDIAN: $41,860
10%
50%
90%

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$11.82 - $21.03
(Median)
$12
$16
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$28,735 - $56,997  
   
Bonus
$0.00 - $3,091  
Profit Sharing
$760  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,204 - $52,262  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 32
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.82 - $21.03  
   
Overtime
$0.00 - $38.17  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,091  
   
Profit Sharing
$760  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,204 - $52,262  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 34
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Job Description for Call Center Analyst

Call center analysts are responsible for the successful delivery of services from one entity to another. These analysts will ensure that their company has consistent service output, and they will often be in charge of creating monthly reports of the company’s service increases and decreases. Some call center analysts will be in charge of scheduling other people that would be considered their subordinates. Many call center analysts will work closely with service operation managers within a company to address any issues among employees in the facility and to review employee performance.

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Call Center Analyst Tasks

  • Tracks, analyse call flow, patterns, service levels and abandon rates.
  • Report on findings and recommends solution to management to ensure productivity standards are met.

Call Center Analyst Job Listings

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Experience Affects Call Center Analyst Salaries

Experienced
up arrow 18%

Mid-Career
up arrow 12%

National Average
$37,000

Entry-Level
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
34 %
Male
66 %

Years of Experience

Less than 1 year
3%
1-4 years
50%
5-9 years
30%
10-19 years
14%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 69%
medical benefits
Vision: 65%
dental benefits
None: 27%
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