The average Call Center Analyst in the United States can expect to rake in roughly $16.03 per hour. Most workers in this position report moderate levels of job satisfaction. Medical benefits are awarded to most, and a strong majority earn dental coverage. Men working as Call Center Analysts who took the survey just slightly outnumber women at 56 percent. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$31,538 - $47,069
$41K
MEDIAN: $41,212
50%

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$12.05 - $24.47
$12
$16
$24
MEDIAN: $16.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$41,212  
   
Bonus
$0.00 - $3,973  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,464 - $51,120  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 8
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$12.05 - $24.47  
   
Overtime
$25.13  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $3,973  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,464 - $51,120  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 20

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United States (change)

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Job Description for Call Center Analyst

Call center analysts are responsible for the successful delivery of services from one entity to another. These analysts will ensure that their company has consistent service output, and they will often be in charge of creating monthly reports of the company’s service increases and decreases. Some call center analysts will be in charge of scheduling other people that would be considered their subordinates. Many call center analysts will work closely with service operation managers within a company to address any issues among employees in the facility and to review employee performance.

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Call Center Analyst Tasks

  • Report on findings and recommends solution to management to ensure productivity standards are met.
  • Tracks, analyse call flow, patterns, service levels and abandon rates.

Call Center Analyst Job Listings

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Related Job Salaries

Key Stats for Call Center Analyst

Gender

Female
44 %
Male
56 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 4 votes.
1-4 years
68%
5-9 years
21%
10-19 years
11%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Analyst Salaries

Mid-Career
up arrow 26%

Experienced
up arrow 20%

National Average
$36,000

Entry-Level
up arrow 9%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 4 votes.

Gender

Female
44 %
Male
56 %

Years of Experience

1-4 years
68%
5-9 years
21%
10-19 years
11%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 73%
vision benefits
Vision: 68%
dental benefits
None: 18%
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