Call Center Director Salary (United States)

The average salary for a Call Center Director is $83,255 per year. The highest paying skills associated with this job are Project Management and Budget Management.
Call Center Director Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$50,036 - $116,858
(Median)
50K
69K
83K
100K
120K
MEDIAN: $83,255
10%
25%
50%
75%
90%
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Call Center Director Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.70 - $36.51
(Median)
9
16
21
37
MEDIAN: $15.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$50,036 - $116,858  
   
Bonus
$1,750 - $28,743  
Profit Sharing
$2,027 - $22,627  
Commission
$7,500 - $39,998  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$50,794 - $136,210  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 505
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$9.70 - $36.51  
   
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$1,750 - $28,743  
   
Commission
$7,500 - $39,998  
Profit Sharing
$2,027 - $22,627  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$50,794 - $136,210  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 505
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United States (change)
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Job Description for Call Center Director

One of the main tasks that a call center director is responsible for is overseeing the daily operations of call center agents, for whom they are accountable. These directors need to ensure that all calls are answered and resolved quickly, make sure that call center agents are meeting their daily goals, and ensure that all calls are being responded to in a customer-friendly fashion. Conducting team meetings and implementing software are some other tasks that a call center director performs. Additionally, they oversee and/or conduct hiring and training for individuals under their supervision.
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Call Center Director Tasks
  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Call Center Director Job Listings

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Popular Skills for Call Center Director

Pay by Experience Level for Call Center Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Boston
up arrow 20%
Nashville
up arrow 19%
Atlanta
up arrow 18%
Dallas
up arrow 13%
Sacramento
up arrow 5%
National Average
$88,000
Denver
up arrow 2%
Chicago
up arrow 3%
Las Vegas
up arrow 18%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Call Center Director Salaries

National Average
$88,000
Entry-Level
up arrow 29%

Skills That Affect Call Center Director Salaries

Project Management
up arrow 21%
Operations Management
up arrow 3%
National Average
$88,000
People Management
up arrow 2%
Process Improvement
up arrow 9%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 121 votes.

Gender

Female
43%
female alumni
 
Male
57%
male alumni

Years of Experience

Less than 1 year
0%
1-4 years
10%
5-9 years
17%
10-19 years
55%
20 years or more
19%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 79%
vision benefits Vision: 66% employee benefits None: 14%
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