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Call Center Director Salary (United States)

The average salary for a Call Center Director is $83,686 per year. The highest paying skills associated with this job are Project Management and Budget Management.
Call Center Director Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$49,664 - $116,537
(Median)
50K
70K
84K
100K
120K
MEDIAN: $83,685
10%
25%
50%
75%
90%
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Call Center Director Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.70 - $36.51
(Median)
9
16
21
37
MEDIAN: $15.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$49,664 - $116,537  
   
Bonus
$1,204 - $28,978  
Profit Sharing
$2,013 - $22,706  
Commission
$6,104 - $39,305  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$50,415 - $135,103  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 474
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$9.70 - $36.51  
   
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$1,204 - $28,978  
   
Commission
$6,104 - $39,305  
Profit Sharing
$2,013 - $22,706  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$50,415 - $135,103  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 15
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Job Description for Call Center Director

One of the main tasks that a call center director is responsible for is overseeing the daily operations of call center agents, for whom they are accountable. These directors need to ensure that all calls are answered and resolved quickly, make sure that call center agents are meeting their daily goals, and ensure that all calls are being responded to in a customer-friendly fashion. Conducting team meetings and implementing software are some other tasks that a call center director performs. Additionally, they oversee and/or conduct hiring and training for individuals under their supervision.
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Call Center Director Tasks
  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Director, Customer Service Job Listings

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Popular Skills for Call Center Director

Pay by Experience Level for Call Center Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Atlanta
up arrow 20%
Dallas
up arrow 11%
Denver
up arrow 1%
National Average
$89,000
Chicago
up arrow 5%
Las Vegas
up arrow 27%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Call Center Director Salaries

National Average
$89,000
Entry-Level
up arrow 29%

Skills That Affect Call Center Director Salaries

Project Management
up arrow 20%
Operations Management
up arrow 3%
National Average
$89,000
People Management
up arrow 2%
Call Center
up arrow 5%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 117 votes.

Gender

Female
42%
female alumni
 
Male
58%
male alumni

Years of Experience

Less than 1 year
0%
1-4 years
9%
5-9 years
16%
10-19 years
56%
20 years or more
19%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 80%
vision benefits Vision: 67% employee benefits None: 14%