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Call Center Director Salary

With around three in four of Call Center Directors in the United States reporting more than 10 years of experience in the field, this area is heavily weighted toward experienced professionals. Pay ranges from $50K to $136K per year and averages out to $85K annually. Cash earnings for Call Center Directors — including $26K in bonuses and $23K in profit sharing proceeds near the top of the pay scale — generally stretch from $50K to $136K depending on individual performance. Geographic location is the biggest factor affecting pay for this group, followed by career duration. Most workers in this position report high levels of job satisfaction. Most claim medical and dental insurance and a majority get vision coverage. Male Call Center Directors are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 57 percent of the field. The information for this snapshot was generated by responses to the PayScale salary survey.
$49,691 - $117,965
(Median)
50K
70K
85K
100K
120K
MEDIAN: $84,730
10%
25%
50%
75%
90%

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$9.70 - $36.51
(Median)
9
16
21
37
MEDIAN: $15.00
10%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$49,691 - $117,965  
   
Bonus
$1,014 - $26,146  
Profit Sharing
$2,043 - $22,550  
Commission
$8,844 - $40,521  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,876 - $135,612  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 479
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$9.70 - $36.51  
   
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$1,014 - $26,146  
   
Commission
$8,844 - $40,521  
Profit Sharing
$2,043 - $22,550  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,876 - $135,612  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 15
United States (change)

Job Description for Call Center Director

One of the main tasks that a call center director is responsible for is overseeing the daily operations of call center agents, for whom they are accountable. These directors need to ensure that all calls are answered and resolved quickly, make sure that call center agents are meeting their daily goals, and ensure that all calls are being responded to in a customer-friendly fashion. Conducting team meetings and implementing software are some other tasks that a call center director performs. Additionally, they oversee and/or conduct hiring and training for individuals under their supervision.

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Call Center Director Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

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Popular Skills for Call Center Director


Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Budget Management, Project Management, Operations Management, and People Management are correlated to pay that is above average. Skills that pay less than market rate include Call Center. Most people familiar with Operations Management also know Budget Management.

Pay by Experience Level for Call Center Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Call Center Directors, more experience generally translates to higher pay. Survey participants with less than five years' experience pocket $62K on average, but those with five to 10 years of experience enjoy a much bigger median of $80K. Call Center Directors with one to two decades of relevant experience report an average salary of approximately $99K. More than 20 years of experience mean a somewhat bigger median paycheck of $104K, but it's not much more than what less experienced people make.

Related Job Salaries

Experience Affects Call Center Director Salaries



National Average
$91,000


Entry-Level
up arrow 32%

Skills That Affect Call Center Director Salaries


Project Management
up arrow 11%

Operations Management
up arrow 2%

National Average
$91,000

People Management
up arrow 1%

Call Center
up arrow 5%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 108 votes.

Gender

Female
43 %
Male
57 %

Years of Experience

Less than 1 year
0%
1-4 years
9%
5-9 years
17%
10-19 years
55%
20 years or more
20%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 80%
vision benefits Vision: 69% employee benefits None: 13%