Call Center Director Salary

Call Center Directors who are practiced in their profession and carry more than 10 years of experience make up more than three-fourths of Call Center Directors. Pay fluctuates from $51K to $137K per year, but expected earnings average $86K per year. Overall cash earnings of Call Center Directors stretch from $51K near the bottom to $137K at the top, and the heftiest packages can encompass around $29K each from bonuses and profit sharing. Location and years of experience each impact pay for this group, with the former having the largest influence. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Most Call Center Directors report high levels of job satisfaction. Men make up a slight majority of Call Center Directors (54 percent) who responded to the survey. The data in this summary comes from the PayScale salary survey.
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$50,691 - $120,302
(Median)
$51K
$86K
$120K
MEDIAN: $86,224
10%
50%
90%

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$9.06 - $37.75
(Median)
$9
$15
$38
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$50,691 - $120,302  
   
Bonus
$958 - $28,964  
Profit Sharing
$2,043 - $29,361  
Commission
$8,844 - $40,521  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$51,216 - $136,970  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 473
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$9.06 - $37.75  
   
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$958 - $28,964  
   
Commission
$8,844 - $40,521  
Profit Sharing
$2,043 - $29,361  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$51,216 - $136,970  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 10
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Job Description for Call Center Director

One of the main tasks that a call center director is responsible for is overseeing the daily operations of call center agents, for whom they are accountable. These directors need to ensure that all calls are answered and resolved quickly, make sure that call center agents are meeting their daily goals, and ensure that all calls are being responded to in a customer-friendly fashion. Conducting team meetings and implementing software are some other tasks that a call center director performs. Additionally, they oversee and/or conduct hiring and training for individuals under their supervision.

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Call Center Director Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

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Popular Skills for Call Center Director


Call Center Directors report using a diverse set of skills on the job. Most notably, skills in Budget Management, Operations Management, Project Management, and People Management are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Leadership and Call Center. The majority of those who know Operations Management also know Budget Management.

Pay by Experience Level for Call Center Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Call Center Directors generally obtain higher compensation for more plentiful past experience. Respondents with less than five years' experience take home $64K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $85K. On average, Call Center Directors make $100K following one to two decades on the job. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $104K.

Pay Difference by Location


For those looking to make money, Call Center Directors in Austin enjoy an exceptional pay rate, 37 percent above the national average. Call Center Directors will also find cushy salaries in Orlando (+32 percent), Nashville (+24 percent), Atlanta (+18 percent), and Dallas (+16 percent). Location is a huge contributor to overall pay, with Call Center Directors in Las Vegas earning a whopping 27 percent below the national average. Workers in Sacramento and Salt Lake City earn salaries that trail the national average for those in this profession (16 percent less and 3 percent less, respectively).

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Experience Affects Call Center Director Salaries



National Average
$93,000


Entry-Level
up arrow 31%

Skills That Affect Call Center Director Salaries


Operations Management
up arrow 2%

Project Management
up arrow 1%

National Average
$93,000

People Management
up arrow 1%

Call Center
up arrow 6%

Leadership
up arrow 11%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 77 votes.

Gender

Female
46 %
Male
54 %

Years of Experience

Less than 1 year
0%
1-4 years
8%
5-9 years
14%
10-19 years
57%
20 years or more
21%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 80%
vision benefits Vision: 70% employee benefits None: 13%
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