Call Center Director Salary

Call Center Directors in the United States are often veterans in their line of work, with over three-quarters bringing more than 10 years of experience to the table. Salaries slide in at $91K annually on average but can range from $62K to $143K per year. In the world of Call Center Directors, overall cash allowance can occasionally include more than $24K from bonuses and, in some exceptional cases, $20K from profit sharing, causing incomes to vary widely between $62K and $143K. Location is the biggest factor affecting pay for this group, followed by career length. Men make up a slight majority of Call Center Directors (55 percent) who responded to the survey. In this profession, nearly all enjoy medical and dental coverage, and a strong majority have vision insurance, as well. Job satisfaction is high and work is enjoyable for most Call Center Directors. This report is based on answers to PayScale's salary questionnaire.
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$62,169 - $127,065
$62K
$91K
$130K
MEDIAN: $91,350
10%
50%
90%

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$14.25 - $19.33
$15
MEDIAN: $15.03
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$62,169 - $127,065  
   
Bonus
$1,978 - $24,481  
Profit Sharing
$0.00 - $20,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$62,271 - $142,812  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 296
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$15.03  
   
Overtime
$28.75  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1,978 - $24,481  
   
Profit Sharing
$0.00 - $20,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$62,271 - $142,812  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 6
© PayScale, Inc. @ www.payscale.com

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United States (change)

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Job Description for Call Center Director

One of the main tasks that a call center director is responsible for is overseeing the daily operations of call center agents, for whom they are accountable. These directors need to ensure that all calls are answered and resolved quickly, make sure that call center agents are meeting their daily goals, and ensure that all calls are being responded to in a customer-friendly fashion. Conducting team meetings and implementing software are some other tasks that a call center director performs. Additionally, they oversee and/or conduct hiring and training for individuals under their supervision.

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Call Center Director Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

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Popular Skills for Call Center Director


Survey results suggest that Call Center Directors put a wide range of professional skills to use. Most notably, skills in Call center operations, Budget Management, Call Center, and People Management are correlated to pay that is above average, with boosts between 3 percent and 6 percent. Skills that are correlated to lower pay, on the other hand, include Project Management and Leadership. It is often found that people who know Operations Management are also skilled in Budget Management.

Pay by Experience Level for Call Center Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Call Center Directors who reported more years of relevant experience also reported higher earnings. Workers in their first five years can expect to earn $74K, but people who have been around for five to 10 years earn a noticeably bigger sum of $89K. After 10 to 20 years, professionals can make it pretty big; the median salary sits in the six-figure neighborhood of $100K. Call Center Directors who have spent more than 20 years on the job report earning a significantly higher median of $115K.

Pay Difference by Location

National Average: $96,244

Larger city markers indicate a job is popular in that location.

With a pay rate for Call Center Directors that is 35 percent greater than the national average, Atlanta offers a comfortable salary for those in this profession. Call Center Directors can also look forward to large paychecks in cities like Austin (+32 percent), Chicago (+25 percent), New York (+23 percent), and Tampa (+20 percent). Location significantly influences compensation, with Las Vegas Call Center Directors earning much less — 29 percent less — than the national average. Two other places where employers offer below-median salaries are San Antonio (23 percent less) and Indianapolis (22 percent less).

Related Job Salaries

Key Stats for Call Center Director

Gender

Female
45 %
Male
55 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 38 votes.
1-4 years
9%
5-9 years
13%
10-19 years
52%
20 years or more
26%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Director Salaries

▲19%

▲4%

National Average
$96,000

▼8%

▼23%

Skills That Affect Call Center Director Salaries




▲3%


National Average
$96,000

Leadership
▼8%

Project Management
▼10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 38 votes.

Gender

Female
45 %
Male
55 %

Years of Experience

1-4 years
9%
5-9 years
13%
10-19 years
52%
20 years or more
26%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 88%
vision benefits
Vision: 79%
dental benefits
None: 7%
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