Call Center Director Salary

Over three-fourths of Call Center Directors in the United States are seasoned employees who have more than 10 years of experience in the field. Pay ranges from $53K to $140K per year, and the average comes out to $88K annually. Total cash earnings of Call Center Directors range from $53K on the low end to $140K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $27K and $29K, respectively. Residence is the biggest factor affecting pay for this group, followed by experience level. Women are just slightly outnumbered, with male Call Center Directors making up 53 percent of survey respondents. The majority of workers are highly satisfied with their job. In this profession, most enjoy medical and dental coverage, and a strong majority have vision insurance, as well. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
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$51,346 - $122,275
(Median)
$51K
$88K
$120K
MEDIAN: $88,152
10%
50%
90%

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$9.06 - $37.75
(Median)
$9
$17
$38
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$51,346 - $122,275  
   
Bonus
$970 - $26,864  
Profit Sharing
$102.13 - $29,361  
Commission
$24,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$52,871 - $139,615  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 495
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$9.06 - $37.75  
   
Overtime
$42.50  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$970 - $26,864  
   
Commission
$24,000  
Profit Sharing
$102.13 - $29,361  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$52,871 - $139,615  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 10
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Job Description for Call Center Director

One of the main tasks that a call center director is responsible for is overseeing the daily operations of call center agents, for whom they are accountable. These directors need to ensure that all calls are answered and resolved quickly, make sure that call center agents are meeting their daily goals, and ensure that all calls are being responded to in a customer-friendly fashion. Conducting team meetings and implementing software are some other tasks that a call center director performs. Additionally, they oversee and/or conduct hiring and training for individuals under their supervision.

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Call Center Director Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

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Popular Skills for Call Center Director


Call Center Directors report using a pretty varied skill set on the job. Most notably, skills in Budget Management, Call Center, People Management, and Operations Management are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Project Management. Those educated in Operations Management tend to be well versed in Budget Management.

Pay by Experience Level for Call Center Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Call Center Directors with a lot of experience tend to enjoy higher earnings. The average inexperienced worker earns $71K, and someone who has worked for five to 10 years can expect a bigger median salary of $84K. After one to two decades on the job, professionals can reap plentiful salaries that average out to the six-figure sum of $101K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $107K.

Pay Difference by Location

National Average: $94,557

Larger city markers indicate a job is popular in that location.

For those looking to make money, Call Center Directors in Austin enjoy an exceptional pay rate, 35 percent above the national average. Call Center Directors can also look forward to large paychecks in cities like Orlando (+29 percent), Nashville (+22 percent), Atlanta (+22 percent), and Houston (+21 percent). Place of residence plays a huge part in a Call Center Director's salary, with Las Vegas Call Center Directors earning salaries that are 28 percent less than the national average. Not at the bottom but still paying below the median are employers in Washington and Sacramento (18 percent lower and 17 percent lower, respectively).

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Experience Affects Call Center Director Salaries



National Average
$95,000


Entry-Level
up arrow 25%

Skills That Affect Call Center Director Salaries


Call Center
up arrow 5%

People Management
up arrow 2%

Operations Management
up arrow 1%

National Average
$95,000

Leadership
up arrow 2%

Project Management
up arrow 4%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 69 votes.

Gender

Female
47 %
Male
53 %

Years of Experience

Less than 1 year
0%
1-4 years
7%
5-9 years
14%
10-19 years
57%
20 years or more
22%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 85%
medical benefits
Vision: 74%
dental benefits
None: 10%
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