The average salary for a Call Center Director is $83,055 per year. The highest paying skills associated with this job are Project Management and Budget Management.
Call Center Director Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$49,594 - $116,339
(Median)
50K
68K
83K
100K
120K
MEDIAN: $83,055
10%
25%
50%
75%
90%
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Call Center Director Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.21 - $38.25
(Median)
9
15
19
38
MEDIAN: $15.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$49,594 - $116,339  
   
Bonus
$1,505 - $27,933  
Profit Sharing
$1,996 - $22,094  
Commission
$2,655 - $40,268  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$50,344 - $136,500  
PayScale
Country: United States | Currency: USD | Updated: 20 Apr 2014 | Individuals Reporting: 536
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$9.21 - $38.25  
   
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$1,505 - $27,933  
   
Commission
$2,655 - $40,268  
Profit Sharing
$1,996 - $22,094  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$50,344 - $136,500  
PayScale
Country: United States | Currency: USD | Updated: 20 Apr 2014 | Individuals Reporting: 536
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Job Description for Call Center Director
  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
Popular Skills for Call Center Director
Pay by Experience Level for Call Center Director
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Boston
up arrow 20%
Atlanta
up arrow 18%
Dallas
up arrow 13%
Sacramento
up arrow 5%
National Average
$88,000
Chicago
up arrow 4%
Las Vegas
up arrow 18%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Call Center Director Salaries

Late-Career
up arrow 14%
National Average
$88,000
Entry-Level
up arrow 27%

Skills That Affect Call Center Director Salaries

Project Management
up arrow 21%
Budget Management
up arrow 14%
Operations Management
up arrow 2%
National Average
$88,000
People Management
up arrow 1%
Process Improvement
up arrow 9%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 117 votes.
Gender
Female
42%
female alumni
 
Male
58%
male alumni
Years of Experience
Less than 1 year
0%
1-4 years
11%
5-9 years
17%
10-19 years
53%
20 years or more
19%
Common Health Benefits
medical benefits Medical: 84% dental benefits Dental: 80%
vision benefits Vision: 66% employee benefits None: 14%
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