Call Center Director Salary

With over three-quarters of Call Center Directors in the United States reporting more than 10 years of experience, the field is heavily weighted toward experienced professionals. Average pay for Call Center Directors is $91K per year and can range from $62K on the lower end to $143K per year near the higher end. Final cash compensation to Call Center Directors varies from around $62K to approximately $143K; choice pay grades include potential for bonuses and profit sharing as high as $23K and $20K, respectively. Geography and experience level each impact pay for this group, with the former having the largest influence. For the most part, Call Center Directors enjoy their work and report high levels of job satisfaction. Almost all receive medical and dental insurance and a large number get vision plans. Women are just slightly outnumbered, with male Call Center Directors making up 56 percent of survey respondents. The numbers in this rundown were provided by PayScale's salary survey participants.
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$61,336 - $126,348
$61K
$91K
$130K
MEDIAN: $91,065
10%
50%
90%

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$13.76 - $19.33
$15
MEDIAN: $14.75
50%

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$0$142K
Salary $61,336 - $126,348
Bonus $2,046 - $23,003
Profit Sharing $0.00 - $19,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$61,697 - $142,731
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 289
Hourly Data $0$35
Hourly Rate $14.75
Overtime $35.00
Annual Data $0$142K
Bonus $2,046 - $23,003
Profit Sharing $0.00 - $19,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$61,697 - $142,731
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 6

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Call Center Director

One of the main tasks that a call center director is responsible for is overseeing the daily operations of call center agents, for whom they are accountable. These directors need to ensure that all calls are answered and resolved quickly, make sure that call center agents are meeting their daily goals, and ensure that all calls are being responded to in a customer-friendly fashion. Conducting team meetings and implementing software are some other tasks that a call center director performs. Additionally, they oversee and/or conduct hiring and training for individuals under their supervision.

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Call Center Director Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

Call Center Director Job Listings

Popular Skills for Call Center Director


Survey results show that Call Center Directors use a fair number of skills. Most notably, skills in Call center operations, Budget Management, Call Center, and People Management are correlated to pay that is above average, with boosts between 4 percent and 6 percent. Skills that seem to negatively impact pay include Project Management and Leadership. Most people experienced in Operations Management also know Budget Management.

Pay by Experience Level for Call Center Director

Pay by Experience for a Call Center Director has a positive trend. An entry-level Call Center Director with less than 5 years of experience can expect to earn an average total compensation of $74,000 based on 40 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Director with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $89,000 based on 93 salaries. An experienced Call Center Director which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $100,000 based on 197 salaries. A Call Center Director with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $115,000 based on 79 salaries.

Pay Difference by Location

National Average: $95,959

Larger city markers indicate a job is popular in that location.

For those looking to make money, Call Center Directors in Atlanta enjoy an exceptional pay rate, 35 percent above the national average. Call Center Directors will also find cushy salaries in Austin (+33 percent), Chicago (+25 percent), New York (+24 percent), and Tampa (+20 percent). Call Center Directors in Las Vegas earn salaries far below the national average by 29 percent, proving that geography overwhelmingly affects the pay scale for those in this field. Employers also pay below the national average in San Antonio (23 percent lower) and Indianapolis (22 percent lower).

Related Job Salaries

Key Stats for Call Center Director

Gender

Female
44 %
Male
56 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 43 votes.
1-4 years
9%
5-9 years
13%
10-19 years
52%
20 years or more
27%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Director Salaries

▲20%

▲5%

National Average
$96,000

▼7%

▼23%

Skills That Affect Call Center Director Salaries




▲4%


National Average
$96,000

Leadership
▼7%

Project Management
▼9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 43 votes.

Gender

Female
44 %
Male
56 %

Years of Experience

1-4 years
9%
5-9 years
13%
10-19 years
52%
20 years or more
27%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 87%
vision benefits
Vision: 80%
no benefits
None: 7%
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