Call Center Director Salary

Call Center Directors in the United States are often veterans in their line of work, with more than three-quarters bringing more than 10 years of experience to the table. Salaries slide in at $86K per year on average but can range from $51K to $137K per year. Total cash compensation to Call Center Directors varies from $51K to $137K; higher pay grades include potential for bonuses and profit sharing as high as $29K each. Geography and career length each impact pay for this group, with the former having the largest influence. For the most part, Call Center Directors enjoy their work and report high levels of job satisfaction. Men working as Call Center Directors who took the survey just slightly outnumber women at 54 percent. A large number report receiving medical coverage from their employers and most collect dental insurance. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$50,716 - $120,468
(Median)
$51K
$86K
$120K
MEDIAN: $86,369
10%
50%
90%

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$9.06 - $37.75
(Median)
$9
$15
$38
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$50,716 - $120,468  
   
Bonus
$961 - $28,936  
Profit Sharing
$2,043 - $29,361  
Commission
$8,844 - $40,521  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$51,244 - $137,259  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 474
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$9.06 - $37.75  
   
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$961 - $28,936  
   
Commission
$8,844 - $40,521  
Profit Sharing
$2,043 - $29,361  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$51,244 - $137,259  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 10
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Job Description for Call Center Director

One of the main tasks that a call center director is responsible for is overseeing the daily operations of call center agents, for whom they are accountable. These directors need to ensure that all calls are answered and resolved quickly, make sure that call center agents are meeting their daily goals, and ensure that all calls are being responded to in a customer-friendly fashion. Conducting team meetings and implementing software are some other tasks that a call center director performs. Additionally, they oversee and/or conduct hiring and training for individuals under their supervision.

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Call Center Director Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

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Popular Skills for Call Center Director


Survey results suggest that Call Center Directors put a wide range of professional skills to use. Most notably, skills in Budget Management, Operations Management, Project Management, and People Management are correlated to pay that is above average. Skills that seem to negatively impact pay include Leadership and Call Center. It is often found that people who know Operations Management are also skilled in Budget Management.

Pay by Experience Level for Call Center Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Call Center Directors who reported more years of relevant experience also reported higher earnings. Workers in their first five years can expect to earn $64K, but people who have been around for five to 10 years earn a noticeably bigger sum of $85K. For Call Center Directors, 10 to 20 years of experience on the job amounts to an average salary of $100K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $105K.

Pay Difference by Location


Call Center Directors will find that Austin offers an impressive pay rate, one which exceeds the national average by 36 percent. Call Center Directors will also find cushy salaries in Orlando (+31 percent), Nashville (+23 percent), Atlanta (+18 percent), and Dallas (+16 percent). Compared to the national average, Las Vegas Call Center Directors have considerably lower salaries, 27 percent below the national average to be exact. Location appears to be a major driving force in pay for those in this profession. Employers in Sacramento and Salt Lake City also lean toward paying below-median salaries (16 percent lower and 4 percent lower, respectively).

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Experience Affects Call Center Director Salaries



National Average
$93,000


Entry-Level
up arrow 32%

Skills That Affect Call Center Director Salaries


Operations Management
up arrow 1%

Project Management
0%

National Average
$93,000

People Management
up arrow 1%

Call Center
up arrow 6%

Leadership
up arrow 12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 76 votes.

Gender

Female
46 %
Male
54 %

Years of Experience

Less than 1 year
0%
1-4 years
8%
5-9 years
14%
10-19 years
56%
20 years or more
21%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 80%
vision benefits Vision: 70% employee benefits None: 13%
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