With roughly four in five of Call Center Directors in the United States reporting more than 10 years of experience in the field, this area is heavily weighted toward experienced professionals. Pay ranges from $62K to $142K per year and averages out to $91K per year. In the world of Call Center Directors, overall income ranges from $62K near the bottom to $142K at the top; this can include more than $25K from bonuses and more than $15K from profit sharing in exceptional cases. Geographic location and career length each impact pay for this group, with the former having the largest influence. Men make up a slight majority of Call Center Directors (55 percent) who responded to the survey. Most Call Center Directors report high levels of job satisfaction. Almost all receive medical and dental insurance and a fair number get vision plans. The data in this summary comes from the PayScale salary survey.
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$62,476 - $127,590
$62K
$91K
$130K
MEDIAN: $91,340
10%
50%
90%

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$13.00 - $19.00
$15
MEDIAN: $14.84
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$62,476 - $127,590  
   
Bonus
$1,964 - $24,924  
Profit Sharing
$0.00 - $15,319  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$62,048 - $142,373  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 313
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$14.84  
   
Overtime
$28.75  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1,964 - $24,924  
   
Profit Sharing
$0.00 - $15,319  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$62,048 - $142,373  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 7

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Job Description for Call Center Director

One of the main tasks that a call center director is responsible for is overseeing the daily operations of call center agents, for whom they are accountable. These directors need to ensure that all calls are answered and resolved quickly, make sure that call center agents are meeting their daily goals, and ensure that all calls are being responded to in a customer-friendly fashion. Conducting team meetings and implementing software are some other tasks that a call center director performs. Additionally, they oversee and/or conduct hiring and training for individuals under their supervision.

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Call Center Director Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

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Popular Skills for Call Center Director


Call Center Directors seem to require a number of specific skills. Most notably, skills in Call center operations, Budget Management, People Management, and Call Center are correlated to pay that is above average, with boosts of 6 percent, 5 percent, 4 percent, and 4 percent, respectively. Skills that pay less than market rate include Project Management and Leadership. Those proficient in Operations Management are, more often than not, also skilled in Budget Management.

Pay by Experience Level for Call Center Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Call Center Directors who reported more years of relevant experience also reported higher earnings. Respondents with less than five years' experience take home $73K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $89K. Experienced professionals who have spent one to two decades on the job can score lucrative paychecks that average out to $101K. Call Center Directors who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $113K on average.

Pay Difference by Location

National Average: $96,917

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Call Center Directors, Atlanta offers exceptional salaries, 34 percent above the national average. Call Center Directors will also find cushy salaries in Austin (+32 percent), New York (+24 percent), Chicago (+20 percent), and Tampa (+19 percent). Call Center Directors in Las Vegas take home the lowest salaries, earning a whopping 30 percent less than the national average. Employers also pay below the national average in San Antonio (24 percent lower) and Indianapolis (23 percent lower).

Related Job Salaries

Key Stats for Call Center Director

Gender

Female
45 %
Male
55 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 36 votes.
052
1-4 years
9%
5-9 years
13%
10-19 years
53%
20 years or more
26%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Director Salaries



National Average
$97,000



Skills That Affect Call Center Director Salaries




Call Center
up arrow 3%


National Average
$97,000

Leadership
up arrow 6%

Project Management
up arrow 10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 36 votes.

Gender

Female
45 %
Male
55 %

Years of Experience

1-4 years
9%
5-9 years
13%
10-19 years
53%
20 years or more
26%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 88%
vision benefits
Vision: 78%
dental benefits
None: 7%
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