Call Center Director Salary

More than three-quarters of Call Center Directors in the United States have been in the field for more than 10 years. Pay can fall anywhere from $53K to $140K per year, but median earnings come to around $88K per year. Including potential for bonuses and profit sharing — peaking near $27K and $29K, respectively — total cash payment to Call Center Directors can bottom out near $53K or peak near $140K depending on individual performance. Geography and career duration each impact pay for this group, with the former having the largest influence. A large number have medical and dental plans, and a fair number have vision insurance. Men make up a slight majority of Call Center Directors (53 percent) who responded to the survey. Most workers in this position report high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.
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$51,346 - $122,275
(Median)
$51K
$88K
$120K
MEDIAN: $88,152
10%
50%
90%

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$9.06 - $37.75
(Median)
$9
$17
$38
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$51,346 - $122,275  
   
Bonus
$970 - $26,864  
Profit Sharing
$102.13 - $29,361  
Commission
$24,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$52,871 - $139,615  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 495
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$9.06 - $37.75  
   
Overtime
$42.50  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$970 - $26,864  
   
Commission
$24,000  
Profit Sharing
$102.13 - $29,361  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$52,871 - $139,615  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 10
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Job Description for Call Center Director

One of the main tasks that a call center director is responsible for is overseeing the daily operations of call center agents, for whom they are accountable. These directors need to ensure that all calls are answered and resolved quickly, make sure that call center agents are meeting their daily goals, and ensure that all calls are being responded to in a customer-friendly fashion. Conducting team meetings and implementing software are some other tasks that a call center director performs. Additionally, they oversee and/or conduct hiring and training for individuals under their supervision.

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Call Center Director Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

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Popular Skills for Call Center Director


Call Center Directors report using a diverse set of skills on the job. Most notably, skills in Budget Management, Call Center, People Management, and Operations Management are correlated to pay that is above average. At the other end of the pay range are skills like Project Management. Those educated in Operations Management tend to be well versed in Budget Management.

Pay by Experience Level for Call Center Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. Average salaries for inexperienced employees average out to around $71K, but folks who have five to 10 years of experience earn a higher median of $84K. Professionals who spend a good 10 to 20 years in the workforce haul in an average of $101K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $107K on average.

Pay Difference by Location

National Average: $94,557

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Call Center Directors, Austin offers exceptional salaries, 35 percent above the national average. Call Center Directors will also find cushy salaries in Orlando (+29 percent), Nashville (+22 percent), Atlanta (+22 percent), and Houston (+21 percent). The lowest-paying market is Las Vegas, which sits 28 percent below the national average, proving that location is a significant contributor to overall pay. Workers in Washington and Sacramento earn salaries that trail the national average for those in this profession (18 percent less and 17 percent less, respectively).

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Experience Affects Call Center Director Salaries



National Average
$95,000


Entry-Level
up arrow 25%

Skills That Affect Call Center Director Salaries


Call Center
up arrow 5%

People Management
up arrow 2%

Operations Management
up arrow 1%

National Average
$95,000

Leadership
up arrow 2%

Project Management
up arrow 4%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 69 votes.

Gender

Female
47 %
Male
53 %

Years of Experience

Less than 1 year
0%
1-4 years
7%
5-9 years
14%
10-19 years
57%
20 years or more
22%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 85%
medical benefits
Vision: 74%
dental benefits
None: 10%
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