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Call Center Director Salary

More than three-quarters of Call Center Directors in the United States have been in the field for more than 10 years. Pay can fall anywhere from $50K to $136K per year, but median earnings come to around $86K annually. Incomes of Call Center Directors vary widely depending on performance components; bonuses and profit sharing that can occasionally exceed $29K cause paychecks to spread between $50K on the low end and $136K on the high end. Geography is the biggest factor affecting pay for this group, followed by years of experience. Job satisfaction for Call Center Directors is high. Medical and dental benefits are awarded to most, and a majority earn vision coverage. Men make up a slight majority of Call Center Directors (54 percent) who responded to the survey. The data for this synopsis comes from respondents who took the PayScale salary survey.
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$50,278 - $119,825
(Median)
$50K
$86K
$120K
MEDIAN: $85,890
10%
50%
90%

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$9.11 - $37.48
(Median)
$9
$15
$37
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$50,278 - $119,825  
   
Bonus
$502 - $28,635  
Profit Sharing
$2,027 - $29,590  
Commission
$8,844 - $40,521  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$50,373 - $135,931  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 472
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$9.11 - $37.48  
   
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$502 - $28,635  
   
Commission
$8,844 - $40,521  
Profit Sharing
$2,027 - $29,590  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$50,373 - $135,931  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 11

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United States (change)


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Job Description for Call Center Director

One of the main tasks that a call center director is responsible for is overseeing the daily operations of call center agents, for whom they are accountable. These directors need to ensure that all calls are answered and resolved quickly, make sure that call center agents are meeting their daily goals, and ensure that all calls are being responded to in a customer-friendly fashion. Conducting team meetings and implementing software are some other tasks that a call center director performs. Additionally, they oversee and/or conduct hiring and training for individuals under their supervision.

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Call Center Director Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

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Popular Skills for Call Center Director


Call Center Directors report using a wide range of professional skills. Most notably, skills in Budget Management, Project Management, Operations Management, and People Management are correlated to pay that is above average. At the other end of the pay range are skills like Leadership and Call Center. Those educated in Operations Management tend to be well versed in Budget Management.

Pay by Experience Level for Call Center Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Call Center Directors, experience and pay levels seem to be correlated; more years in the business generally lead to more money. The average worker who claims fewer than five years of experience earns around $63K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $84K. Call Center Directors claiming one to two decades of experience make an estimated median of $99K. More than 20 years of experience mean a somewhat bigger median paycheck of $104K, but it's not much more than what less experienced people make.

Pay Difference by Location


Call Center Directors will find that Austin offers an impressive pay rate, one which exceeds the national average by 37 percent. Call Center Directors can also look forward to large paychecks in cities like Nashville (+21 percent), Atlanta (+17 percent), Dallas (+14 percent), and Tampa (+7 percent). Call Center Directors in Las Vegas earn salaries far below the national average by 27 percent, proving that geography overwhelmingly affects the pay scale for those in this field. A couple other locations with smaller-than-average paychecks include Sacramento (12 percent lower) and Chicago (6 percent lower).

Related Job Salaries

United States (change)

Experience Affects Call Center Director Salaries



National Average
$93,000


Entry-Level
up arrow 32%

Skills That Affect Call Center Director Salaries


Project Management
up arrow 9%

Operations Management
up arrow 3%

People Management
0%

National Average
$93,000

Call Center
up arrow 7%

Leadership
up arrow 11%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 82 votes.

Gender

Female
46 %
Male
54 %

Years of Experience

Less than 1 year
0%
1-4 years
8%
5-9 years
14%
10-19 years
57%
20 years or more
20%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 80%
vision benefits Vision: 69% employee benefits None: 14%
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