Call Center Director Salary

Call Center Directors in the United States are often veterans in their line of work, with more than three-quarters bringing more than 10 years of experience to the table. Salaries slide in at $91K annually on average but can range from $63K to $142K per year. Overall cash earnings for Call Center Directors stretch from $63K on the lower end to $142K near the top, and the heftiest packages can encompass around $24K from bonuses and $20K from profit sharing. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. Nearly all enjoy medical and dental coverage in this occupation, and a strong majority get vision benefits. Men working as Call Center Directors who took the survey just slightly outnumber women at 55 percent. The majority of workers are highly satisfied with their job. Participants in PayScale's salary questionnaire provided the particulars of this report.
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$62,467 - $126,393
$62K
$91K
$130K
MEDIAN: $90,963
10%
50%
90%

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$13.96 - $19.00
$15
MEDIAN: $14.84
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$62,467 - $126,393  
   
Bonus
$2,008 - $24,394  
Profit Sharing
$0.00 - $20,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$62,876 - $142,279  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 302
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$14.84  
   
Overtime
$28.75  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$2,008 - $24,394  
   
Profit Sharing
$0.00 - $20,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$62,876 - $142,279  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 7

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United States (change)

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Job Description for Call Center Director

One of the main tasks that a call center director is responsible for is overseeing the daily operations of call center agents, for whom they are accountable. These directors need to ensure that all calls are answered and resolved quickly, make sure that call center agents are meeting their daily goals, and ensure that all calls are being responded to in a customer-friendly fashion. Conducting team meetings and implementing software are some other tasks that a call center director performs. Additionally, they oversee and/or conduct hiring and training for individuals under their supervision.

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Call Center Director Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

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Popular Skills for Call Center Director


Call Center Directors report using a diverse set of skills on the job. Most notably, skills in Call center operations, Budget Management, Call Center, and People Management are correlated to pay that is above average, with boosts between 5 percent and 7 percent. At the other end of the pay range are skills like Project Management and Leadership. Most people experienced in Operations Management also know Budget Management.

Pay by Experience Level for Call Center Director

Pay by Experience for a Call Center Director has a positive trend. An entry-level Call Center Director with less than 5 years of experience can expect to earn an average total compensation of $74,000 based on 40 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Director with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $89,000 based on 93 salaries. An experienced Call Center Director which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $100,000 based on 197 salaries. A Call Center Director with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $115,000 based on 79 salaries.

Pay Difference by Location

National Average: $95,189

Larger city markers indicate a job is popular in that location.

Atlanta is home to an above-average pay rate for Call Center Directors, 36 percent higher than the national average. Call Center Directors can also look forward to large paychecks in cities like Austin (+34 percent), Chicago (+26 percent), New York (+25 percent), and Tampa (+21 percent). Call Center Directors in Las Vegas make 29 percent less than the national average, proving that location is a major factor in pay. San Antonio and Indianapolis are a couple other places where companies are known to pay below the median — salaries are 23 percent lower and 21 percent lower, respectively.

Related Job Salaries

Key Stats for Call Center Director

Gender

Female
45 %
Male
55 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 41 votes.
1-4 years
8%
5-9 years
14%
10-19 years
51%
20 years or more
27%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Director Salaries

▲21%

▲6%

National Average
$95,000

▼7%

▼23%

Skills That Affect Call Center Director Salaries



▲5%



National Average
$95,000

Leadership
▼7%

Project Management
▼9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 41 votes.

Gender

Female
45 %
Male
55 %

Years of Experience

1-4 years
8%
5-9 years
14%
10-19 years
51%
20 years or more
27%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 88%
vision benefits
Vision: 80%
no benefits
None: 7%
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