Call Center Director Salary

On average, commissions constitute a fair portion (over a third) of final income for Call Center Directors. That final number averages out to $94K across the industry. Cash earnings of Call Center Directors can occasionally include $29K each in bonuses and profit sharing proceeds; this strong performance component causes pay grades to stretch from approximately $52K to almost $138K. Geography is the biggest factor affecting pay for this group, followed by years of experience. Most enjoy medical while a large number get dental coverage. Vision coverage is also available to the larger part. Most workers in this position report high levels of job satisfaction. Men working as Call Center Directors who took the survey just slightly outnumber women at 54 percent. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$51,543 - $120,714

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$9.06 - $37.75

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$51,543 - $120,714  
   
Bonus
$496.65 - $29,108  
Profit Sharing
$2,043 - $29,361  
Commission
$10,500 - $40,976  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$52,362 - $137,971  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 476
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$9.06 - $37.75  
   
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$496.65 - $29,108  
   
Commission
$10,500 - $40,976  
Profit Sharing
$2,043 - $29,361  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$52,362 - $137,971  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 10
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Job Description for Call Center Director

One of the main tasks that a call center director is responsible for is overseeing the daily operations of call center agents, for whom they are accountable. These directors need to ensure that all calls are answered and resolved quickly, make sure that call center agents are meeting their daily goals, and ensure that all calls are being responded to in a customer-friendly fashion. Conducting team meetings and implementing software are some other tasks that a call center director performs. Additionally, they oversee and/or conduct hiring and training for individuals under their supervision.

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Call Center Director Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

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Popular Skills for Call Center Director


Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Budget Management, Operations Management, Project Management, and People Management are correlated to pay that is above average. Skills that pay less than market rate include Leadership and Call Center. The majority of those who know Operations Management also know Budget Management.

Pay by Experience Level for Call Center Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Call Center Directors generally obtain higher compensation for more plentiful past experience. The average beginner in this position makes around $66K, but folks who have been around for five to 10 years see a markedly higher median salary of $85K. Experienced professionals who have spent one to two decades on the job can score lucrative paychecks that average out to $100K. Call Center Directors with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $105K.

Pay Difference by Location


Austin offers some of the highest pay in the country for Call Center Directors, 36 percent above the national average. Call Center Directors can also look forward to large paychecks in cities like Orlando (+30 percent), Nashville (+23 percent), Atlanta (+19 percent), and Chicago (+15 percent). Place of residence plays a huge part in a Call Center Director's salary, with Las Vegas Call Center Directors earning salaries that are 28 percent less than the national average. Not at the bottom but still paying below the median are employers in Sacramento and Salt Lake City (16 percent lower and 4 percent lower, respectively).

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Experience Affects Call Center Director Salaries



National Average
$94,000


Entry-Level
up arrow 30%

Skills That Affect Call Center Director Salaries


Operations Management
0%

Project Management
0%

National Average
$94,000

People Management
up arrow 2%

Call Center
up arrow 7%

Leadership
up arrow 12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 74 votes.

Gender

Female
46 %
Male
54 %

Years of Experience

Less than 1 year
0%
1-4 years
7%
5-9 years
14%
10-19 years
57%
20 years or more
22%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 80%
vision benefits Vision: 70% employee benefits None: 13%
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