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Call Center Director Salary

Call Center Directors in the United States with more than 10 years of experience in their profession represent over three-fourths of Call Center Directors. Salaries average out to around $86K annually and spread from $50K to $135K per year. Overall incomes of Call Center Directors generally bottom out at around $50K and peak near $135K; the final number can, in exceptional cases, include upwards of $29K each for bonuses and profit sharing proceeds. Geographic location is the biggest factor affecting pay for this group, followed by career duration. Work is enjoyable for Call Center Directors, who typically claim high levels of job satisfaction. Most report receiving medical and dental coverage from their employers and more than half collect vision insurance. Male Call Center Directors are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 54 percent of the field. The figures in this rundown are based on the results of PayScale's salary questionnaire.
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$50,011 - $119,074
(Median)
$50K
$86K
$120K
MEDIAN: $85,677
10%
50%
90%

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$9.11 - $37.48
(Median)
$9
$15
$37
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$50,011 - $119,074  
   
Bonus
$965 - $29,113  
Profit Sharing
$2,027 - $29,590  
Commission
$8,844 - $40,521  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$50,255 - $135,155  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 470
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$9.11 - $37.48  
   
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$965 - $29,113  
   
Commission
$8,844 - $40,521  
Profit Sharing
$2,027 - $29,590  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$50,255 - $135,155  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 11

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Job Description for Call Center Director

One of the main tasks that a call center director is responsible for is overseeing the daily operations of call center agents, for whom they are accountable. These directors need to ensure that all calls are answered and resolved quickly, make sure that call center agents are meeting their daily goals, and ensure that all calls are being responded to in a customer-friendly fashion. Conducting team meetings and implementing software are some other tasks that a call center director performs. Additionally, they oversee and/or conduct hiring and training for individuals under their supervision.

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Call Center Director Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

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Popular Skills for Call Center Director


Call Center Directors generally report applying a varied skill set to their work. Most notably, skills in Budget Management, Project Management, Operations Management, and People Management are correlated to pay that is above average, with boosts between 3 percent and 13 percent. Skills that seem to negatively impact pay include Leadership and Call Center. Most people experienced in Operations Management also know Budget Management.

Pay by Experience Level for Call Center Director

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Call Center Directors with a rich background of experience are typically rewarded with larger paychecks. Respondents with less than five years' experience take home $64K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $84K. Call Center Directors bring in $100K after working for 10 to 20 years. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $104K.

Pay Difference by Location


Call Center Directors will find that Austin offers an impressive pay rate, one which exceeds the national average by 37 percent. Call Center Directors can also look forward to large paychecks in cities like Nashville (+21 percent), Atlanta (+17 percent), Dallas (+16 percent), and Tampa (+5 percent). Compared to the national average, Las Vegas Call Center Directors have considerably lower salaries, 27 percent below the national average to be exact. Location appears to be a major driving force in pay for those in this profession. Employers also pay below the national average in Sacramento (12 percent lower) and Chicago (6 percent lower).

Related Job Salaries

United States (change)

Experience Affects Call Center Director Salaries



National Average
$93,000


Entry-Level
up arrow 32%

Skills That Affect Call Center Director Salaries


Project Management
up arrow 8%

Operations Management
up arrow 3%

People Management
0%

National Average
$93,000

Call Center
up arrow 7%

Leadership
up arrow 12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 88 votes.

Gender

Female
46 %
Male
54 %

Years of Experience

Less than 1 year
0%
1-4 years
9%
5-9 years
14%
10-19 years
57%
20 years or more
20%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 79%
vision benefits Vision: 69% employee benefits None: 14%