Call Center Manager Salary (United States)

A Call Center Manager earns an average salary of $51,870 per year. Most people with this job move on to other positions after 20 years in this career. Experience has a moderate effect on income for this job. A skill in Sales Management is associated with high pay for this job.
Call Center Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,540 - $77,293
(Median)
35K
42K
52K
65K
77K
MEDIAN: $51,869
10%
25%
50%
75%
90%
Add this chart to your site
Call Center Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.34 - $27.79
(Median)
11
16
21
28
MEDIAN: $15.00
10%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Salary
$34,540 - $77,293  
   
Bonus
$100.67 - $12,327  
Profit Sharing
$582 - $12,196  
Commission
$824 - $24,144  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,642 - $82,295  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,910
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$11.34 - $27.79  
   
Overtime
$0.00 - $33.20  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$100.67 - $12,327  
   
Commission
$824 - $24,144  
Profit Sharing
$582 - $12,196  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,642 - $82,295  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,910
Is Call Center Manager your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:

Job Description for Call Center Manager

A call center manager develops, implements and audits policies and procedures related to the flow of information and the systems used within the center's operations. A main function of any call center manager is to oversee the way in which customer service calls are handled. Call center managers must establish standards of performance for the operational staff of the call center and effectively manage their staff to consistently achieve these standards. In essence, a call center manager is responsible for all day to day activities within a call center, as well as the departmental budget. The duty of call center managers centers around management of employees and operations of the center. A call center manager must be able to rise to the occasion and to adapt to new situations quickly. This position is not physically taxing, but can be mentally exhausting. Call center managers work where one would expect to find them- in a call center! Call centers for almost any medium to large sized company need managers to oversee their day to day operations. These companies are not limited to any specific industry, as customer service is required in almost every type of business. Call centers managers have many employees which they work with. The bulk of a call center manager's interactions are with the employees which he or she manages. Other co-workers include departmental heads of different divisions who may address certain issues that could potentially related to the duties of the call center. Client interaction is also a big part of a call center manager's job. Call center manager's may need to deal with particularly difficult customer services issues, or when somebody asks "Can I speak with your manager?" Education requirements for call center managers are not formal and they are not uniform. Some managers simply climb the ranks from starting out as customer service agents. Many of these positions do, however, require a minimum of an associates degree. Some companies will waive the degree requirement if the candidate has sufficient customer service experience. Hours for call center managers can vary depending on when the bulk of customer calls are received. Typically, a call center manager works a normal, 40 hour work week; although some managers at high volume call centers can put in extra hours. A typical day involves dealing with operations of the call center, resolving customer problems, briefing other departments of any needed information, and holding regular staff meetings to inform department employees of important news or changes in policy.
Call Center Manager Tasks
  • Manages day to day activities within the call center operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards.
  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Responsible for departmental budget.
Read more about: Call Center Managers

Common Career Paths for Call Center Manager

Call Center Manager Job Listings

Search for more jobs:
job title / company
location

Popular Skills for Call Center Manager

Pay by Experience Level for Call Center Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

up arrow 18%
up arrow 14%
Chicago
up arrow 11%
Indianapolis
up arrow 10%
Houston
up arrow 6%
up arrow 2%
San Antonio
0%
National Average
$53,000
up arrow 1%
up arrow 2%
Las Vegas
up arrow 4%
Miami
up arrow 5%
up arrow 6%
up arrow 14%
up arrow 21%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Call Center Manager Salaries

National Average
$53,000

Skills That Affect Call Center Manager Salaries

Customer Relationship Management (CRM)
up arrow 4%
Windows NT / 2000 / XP Networking
up arrow 4%
Data Analysis
up arrow 4%
Call Center
up arrow 3%
Customer Service
up arrow 1%
National Average
$53,000
Windows Operating System General Use
up arrow 1%
Microsoft Office
up arrow 2%
Microsoft Word
up arrow 3%
Microsoft Excel
up arrow 4%
Training
up arrow 4%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 460 votes.

Gender

Female
54%
female alumni
 
Male
46%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
25%
5-9 years
27%
10-19 years
36%
20 years or more
11%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 76%
vision benefits Vision: 63% employee benefits None: 13%
Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -