Call Center Manager Salary

The average Call Center Manager in the United States can expect to rake in roughly $56K per year. Bonuses, profit sharing, and commission all factor into final incomes for Call Center Managers. Ranging between $37K near the bottom and $84K near the top, total earnings can include up to $12K from bonuses and up to $5K from profit sharing, with a high-performing minority reaping commissions of $26K. The particular firm is the main element affecting pay for this group — the particular city and years of experience are driving factors as well. Work is enjoyable for Call Center Managers, who typically claim high levels of job satisfaction. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Female Call Center Managers are more common than men among those who completed the survey; more than half (61 percent) are women.

$38,824 - $80,825
$39K
$56K
$81K
MEDIAN: $56,487
10%
50%
90%

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$12.31 - $25.87
$12
$18
$26
MEDIAN: $17.79
10%
50%
90%

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$0$84K
Salary $38,824 - $80,825
Bonus $483.68 - $11,718
Profit Sharing $0.00 - $5,182
Commission $12.82 - $25,736
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,029 - $84,046
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 995
Hourly Data $0$35
Hourly Rate $12.31 - $25.87
Overtime $15.24 - $35.87
Annual Data $0$84K
Bonus $483.68 - $11,718
Commission $12.82 - $25,736
Profit Sharing $0.00 - $5,182
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,029 - $84,046
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 131

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Manages day to day activities within the call center operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards.
  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Responsible for departmental budget.

Common Career Paths for Call Center Manager


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Advancing into a Call Center Director role seems to be a popular career move for Call Center Managers, and folks who currently work in the latter position report a notably larger median income of $88K per year. As Call Center Managers progress in their field, many go on to become Customer Service Administration Managers of Call Centers. In fact, this transition is more common than anything else, and median pay for the role is $48K. Another common career choice for Call Center Managers is to move into a Director of Customer Service role — this promotion usually pays $86K.

Call Center Manager Job Listings

Popular Employer Salaries for Call Center Manager


Call Center Managers seeking a sizable paycheck can earn the most at Comcast Cable, Inc., where the average salary comes to $82K.

Popular Skills for Call Center Manager


Call Center Managers report using a deep pool of skills on the job. Most notably, skills in Customer Service Metrics, Data Analysis, Operations Management, and Project Management are correlated to pay that is above average, with boosts between 5 percent and 8 percent. At the other end of the pay range are skills like Training, Microsoft Excel, and Microsoft Word. Most people familiar with Call Center also know Customer Service, Customer Service Metrics, and Customer Relationship Management (CRM).

Pay by Experience Level for Call Center Manager

Pay by Experience for a Call Center Manager has a positive trend. An entry-level Call Center Manager with less than 5 years of experience can expect to earn an average total compensation of $48,000 based on 371 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $56,000 based on 422 salaries. An experienced Call Center Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $63,000 based on 471 salaries. A Call Center Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $69,000 based on 159 salaries.

Pay Difference by Location

National Average: $56,568

Larger city markers indicate a job is popular in that location.

For Call Center Managers, working in the bustling city of New York has its advantages, including an above-average pay rate. Call Center Managers will also find cushy salaries in Atlanta (+12 percent), Phoenix (+10 percent), Dallas (+8 percent), and Chicago (+8 percent). The smallest paychecks in the market, 12 percent south of the national average, can be found in Orlando. A couple other locations with smaller-than-average paychecks include Miami (12 percent lower) and San Diego (9 percent lower).

Call Center Manager Reviews

Q: What is it like working as a Call Center Manager?

Call Center Manager in Princeton:
"Chaotic."
Pros: Helping patients get warm and efficient help from our receptionists and to assist my receptionists with ongoing knowledge to be their best.
Cons: Having staff who don't use common sense. Needing to monitor break behavior. Needing to make changes immediately but having to go through red take through admin to get what I need done.

Call Center Manager in Garden City:
Pros: Autonomy and room for growth in the organization.
Cons: I do not like the lack of communication and the demands placed on me that can be unreasonable from time to time.

Related Job Salaries

Key Stats for Call Center Manager

Gender

Female
61 %
Male
39 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 183 votes.
Less than 1 year
1%
1-4 years
25%
5-9 years
25%
10-19 years
35%
20 years or more
14%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Manager Salaries

▲22%

▲11%

▼0%

National Average
$57,000

▼16%

Skills That Affect Call Center Manager Salaries





▲2%


Call center operations
▼0%

People Management
▼0%

National Average
$57,000



▼3%


▼5%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 183 votes.

Gender

Female
61 %
Male
39 %

Years of Experience

Less than 1 year
1%
1-4 years
25%
5-9 years
25%
10-19 years
35%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 78%
vision benefits
Vision: 70%
no benefits
None: 13%
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