Call Center Manager Salary

For Call Center Managers, yearly average wages total $53K annually. Total cash earnings of Call Center Managers range from $35K on the low end to $83K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $12K and $11K, respectively. Career length is the biggest factor affecting pay for this group, followed by geography. Job satisfaction is reported as high by the vast majority of workers. Women make up a slight majority of Call Center Managers (56 percent) survey respondents. Medical benefits are awarded to most, and a strong majority earn dental coverage.

$35,684 - $78,243
(Median)
$36K
$53K
$78K
MEDIAN: $53,228
10%
50%
90%

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$11.78 - $30.75
(Median)
$12
$17
$31
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Salary
$35,684 - $78,243  
   
Bonus
$0.00 - $12,030  
Profit Sharing
$312.50 - $11,000  
Commission
$974 - $19,574  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,070 - $82,994  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 1,564
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$11.78 - $30.75  
   
Overtime
$0.00 - $35.53  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $12,030  
   
Commission
$974 - $19,574  
Profit Sharing
$312.50 - $11,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,070 - $82,994  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 170
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Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Manages day to day activities within the call center operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards.
  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Responsible for departmental budget.

Common Career Paths for Call Center Manager


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Many Call Center Managers move into a Call Center Director role, and folks who currently hold that position report a much higher median income of $87K per year. A Call Center Customer Service Administration Manager role is the most prevalent career advancement for Call Center Managers. Paychecks for that role are $48K on average. The Director of Customer Service position is another common transition for Call Center Managers; in this role, salaries are typically at the $85K mark.

Call Center Manager Job Listings

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Popular Skills for Call Center Manager


Call Center Managers report using a deep pool of skills on the job. Most notably, skills in Sales Management, Windows NT / 2000 / XP Networking, Customer Service Metrics, and Operations Management are correlated to pay that is above average, with boosts in pay of 8 percent. At the other end of the pay range are skills like Training and Microsoft Excel. Most people experienced in Call Center also know Customer Service, Customer Service Metrics, and Customer Relationship Management (CRM).

Pay by Experience Level for Call Center Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and income seem to be closely related; in general, the survey respondents who had worked for more years reported higher incomes. Those in the early stages of their career can expect to make around $45K; however, individuals with five to 10 years of experience bring in $53K on average — a distinctly larger sum. Call Center Managers with one to two decades of relevant experience report an average salary of approximately $61K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $69K on average.

Pay Difference by Location


With a pay rate for Call Center Managers that is 24 percent greater than the national average, New York offers a comfortable salary for those in this profession. Call Center Managers can also look forward to large paychecks in cities like Los Angeles (+15 percent), Denver (+13 percent), Indianapolis (+13 percent), and Chicago (+11 percent). Orlando is the lowest-paying area, 14 percent south of the national average. Employers in Dallas and San Antonio also lean toward paying below-median salaries (8 percent lower and 6 percent lower, respectively).

Related Job Salaries

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Experience Affects Call Center Manager Salaries



National Average
$54,000



Skills That Affect Call Center Manager Salaries



Windows NT / 2000 / XP Networking
up arrow 7%

Operations Management
up arrow 4%

Project Management
up arrow 4%

Customer Relationship Management (CRM)
up arrow 2%

Data Analysis
up arrow 2%

Call Center
up arrow 1%

Leadership
up arrow 1%

Windows Operating System General Use
0%

National Average
$54,000

Microsoft Office
up arrow 1%

Customer Service
up arrow 1%

Microsoft Excel
up arrow 3%

Microsoft Word
up arrow 3%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 336 votes.

Gender

Female
56 %
Male
44 %

Years of Experience

Less than 1 year
1%
1-4 years
23%
5-9 years
26%
10-19 years
38%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 76%
vision benefits Vision: 64% employee benefits None: 13%
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