A Call Center Manager earns an average salary of $51,734 per year. Most people with this job move on to other positions after 20 years in this career. Experience has a moderate effect on income for this job. A skill in Customer Service Metrics is associated with high pay for this job.
Call Center Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,478 - $76,726
(Median)
34K
42K
52K
65K
77K
MEDIAN: $51,734
10%
25%
50%
75%
90%
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Call Center Manager Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.13 - $26.83
(Median)
11
16
21
27
MEDIAN: $15.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Salary
$34,478 - $76,726  
   
Bonus
$243.23 - $12,384  
Profit Sharing
$507 - $6,997  
Commission
$967 - $20,542  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,716 - $81,878  
PayScale
Country: United States | Currency: USD | Updated: 17 Apr 2014 | Individuals Reporting: 2,060
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$11.13 - $26.83  
   
Overtime
$0.38 - $32.44  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$243.23 - $12,384  
   
Commission
$967 - $20,542  
Profit Sharing
$507 - $6,997  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,716 - $81,878  
PayScale
Country: United States | Currency: USD | Updated: 17 Apr 2014 | Individuals Reporting: 2,060
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Job Description for Call Center Manager
A call center manager develops, implements and audits policies and procedures related to the flow of information and the systems used within the center's operations. A main function of any call center manager is to oversee the way in which customer service calls are handled. Call center managers must establish standards of performance for the operational staff of the call center and effectively manage their staff to consistently achieve these standards. In essence, a call center manager is responsible for all day to day activities within a call center, as well as the departmental budget. The duty of call center managers centers around management of employees and operations of the center. A call center manager must be able to rise to the occasion and to adapt to new situations quickly. This position is not physically taxing, but can be mentally exhausting. Call center managers work where one would expect to find them- in a call center! Call centers for almost any medium to large sized company need managers to oversee their day to day operations. These companies are not limited to any specific industry, as customer service is required in almost every type of business. Call centers managers have many employees which they work with. The bulk of a call center manager's interactions are with the employees which he or she manages. Other co-workers include departmental heads of different divisions who may address certain issues that could potentially related to the duties of the call center. Client interaction is also a big part of a call center manager's job. Call center manager's may need to deal with particularly difficult customer services issues, or when somebody asks "Can I speak with your manager?" Education requirements for call center managers are not formal and they are not uniform. Some managers simply climb the ranks from starting out as customer service agents. Many of these positions do, however, require a minimum of an associates degree. Some companies will waive the degree requirement if the candidate has sufficient customer service experience. Hours for call center managers can vary depending on when the bulk of customer calls are received. Typically, a call center manager works a normal, 40 hour work week; although some managers at high volume call centers can put in extra hours. A typical day involves dealing with operations of the call center, resolving customer problems, briefing other departments of any needed information, and holding regular staff meetings to inform department employees of important news or changes in policy.
Call Center Manager Tasks
  • Manages day to day activities within the call center operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards.
  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Responsible for departmental budget.
Read more about: Call Center Managers
Popular Skills for Call Center Manager
Pay by Experience Level for Call Center Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
up arrow 17%
Las Vegas
up arrow 16%
Denver
up arrow 14%
Chicago
up arrow 10%
Indianapolis
up arrow 9%
Houston
up arrow 5%
up arrow 2%
San Antonio
up arrow 1%
Dallas
0%
National Average
$53,000
up arrow 1%
up arrow 5%
up arrow 13%
Austin
up arrow 19%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Call Center Manager Salaries

National Average
$53,000

Skills That Affect Call Center Manager Salaries

Call Center
up arrow 3%
Customer Service
up arrow 1%
National Average
$53,000
Microsoft Office
up arrow 2%
Microsoft Word
up arrow 2%
Microsoft Excel
up arrow 3%
Training
up arrow 3%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 439 votes.
Gender
Female
53%
female alumni
 
Male
47%
male alumni
Years of Experience
Less than 1 year
1%
1-4 years
25%
5-9 years
28%
10-19 years
35%
20 years or more
10%
Common Health Benefits
medical benefits Medical: 85% dental benefits Dental: 76%
vision benefits Vision: 63% employee benefits None: 13%
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