Call Center Manager Salary

Call Center Managers in the United States take home an average $57K per year. Individual bonuses, profit sharing and commission for Call Center Managers — as high as $12K, $7K and $25K, respectively — each contribute to the degree of variation within overall compensation, ranging from $37K to $85K. While the particular city and years of experience impact pay for this group, the company is the most influential factor. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 58 percent. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Most Call Center Managers like their work and job satisfaction is high. The numbers in this rundown were provided by PayScale's salary survey participants.

$38,979 - $80,954
$39K
$57K
$81K
MEDIAN: $56,637
10%
50%
90%

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$12.50 - $27.13
$12
$18
$27
MEDIAN: $17.80
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$29K$58K$87K
Salary
$38,979 - $80,954  
   
Bonus
$481.77 - $11,752  
Profit Sharing
$0.00 - $7,047  
Commission
$13.09 - $25,447  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,316 - $84,505  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 1,046
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$12.50 - $27.13  
   
Overtime
$16.50 - $36.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$481.77 - $11,752  
   
Commission
$13.09 - $25,447  
Profit Sharing
$0.00 - $7,047  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,316 - $84,505  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 131

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United States (change)

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Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Responsible for departmental budget.
  • Manages day to day activities within the call center operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards.

Common Career Paths for Call Center Manager


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Many Call Center Managers move into a Call Center Director role, and folks who currently hold that position report a much higher median income of $88K per year. Given that the median pay is $48K, it may be surprising to find that a Call Center Customer Service Administration Manager is the most common role for Call Center Managers to subsequently assume on their way up the ladder. Transitioning into a Director of Customer Service role — which pays $86K — is also typical for Call Center Managers, though less common by comparison.

Call Center Manager Job Listings

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Popular Employer Salaries for Call Center Manager


Call Center Managers seeking a sizable paycheck can earn the most at Comcast Cable, Inc., where the average salary comes to $82K.

Popular Skills for Call Center Manager


Survey results imply that Call Center Managers deploy a substantial tool kit of skills at work. Most notably, skills in Customer Service Metrics, Data Analysis, Operations Management, and Project Management are correlated to pay that is above average, with boosts between 5 percent and 7 percent. Skills that are correlated to lower pay, on the other hand, include Training, Microsoft Excel, and Microsoft Word. For most people, competency in Call Center indicates knowledge of Customer Service, Customer Service Metrics, and Customer Relationship Management (CRM).

Pay by Experience Level for Call Center Manager

Pay by Experience for a Call Center Manager has a positive trend. An entry-level Call Center Manager with less than 5 years of experience can expect to earn an average total compensation of $48,000 based on 371 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $56,000 based on 422 salaries. An experienced Call Center Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $63,000 based on 471 salaries. A Call Center Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $69,000 based on 159 salaries.

Pay Difference by Location

National Average: $56,906

Larger city markers indicate a job is popular in that location.

With a pay rate for Call Center Managers that is 47 percent greater than the national average, New York offers a comfortable salary for those in this profession. Call Center Managers will also find cushy salaries in Atlanta (+11 percent), Phoenix (+9 percent), Dallas (+7 percent), and Chicago (+7 percent). Orlando ranks last in the field for pay, reporting salaries 12 percent below the national average. Workers in Miami and San Diego earn salaries that trail the national average for those in this profession (12 percent less and 10 percent less, respectively).

Call Center Manager Reviews

Q: What is it like working as a Call Center Manager?

Call Center Manager in Princeton:
"Chaotic."
Pros: Helping patients get warm and efficient help from our receptionists and to assist my receptionists with ongoing knowledge to be their best.
Cons: Having staff who don't use common sense. Needing to monitor break behavior. Needing to make changes immediately but having to go through red take through admin to get what I need done.

Related Job Salaries

Key Stats for Call Center Manager

Gender

Female
58 %
Male
42 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 176 votes.
Less than 1 year
1%
1-4 years
24%
5-9 years
26%
10-19 years
35%
20 years or more
14%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Manager Salaries

▲21%

▲11%

National Average
$57,000

▼1%

▼16%

Skills That Affect Call Center Manager Salaries




▲2%



People Management
▼0%

National Average
$57,000

Call center operations
▼1%



▼4%




▼6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 176 votes.

Gender

Female
58 %
Male
42 %

Years of Experience

Less than 1 year
1%
1-4 years
24%
5-9 years
26%
10-19 years
35%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 78%
vision benefits
Vision: 70%
no benefits
None: 13%
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