Call Center Manager Salary

The average Call Center Manager in the United States can expect to rake in roughly $57K per year. Total cash incomes of Call Center Managers run from $37K to $85K, depending on bonuses that can occasionally exceed $12K, profit sharing that reaches $7K, and some commissions of nearly $25K. The particular firm is the biggest factor affecting pay for this group, followed by the particular city and years of experience. The majority of workers are highly satisfied with their job. Women Call Center Managers who took the survey just slightly outnumber men. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to a majority.

$38,522 - $81,315
$39K
$57K
$81K
MEDIAN: $56,585
10%
50%
90%

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$12.69 - $27.23
$13
$18
$27
MEDIAN: $17.68
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$29K$58K$87K
Salary
$38,522 - $81,315  
   
Bonus
$484.11 - $11,805  
Profit Sharing
$0.00 - $7,096  
Commission
$13.09 - $25,447  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,704 - $85,107  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 1,006
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$12.69 - $27.23  
   
Overtime
$15.32 - $37.18  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$484.11 - $11,805  
   
Commission
$13.09 - $25,447  
Profit Sharing
$0.00 - $7,096  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,704 - $85,107  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 128

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Responsible for departmental budget.
  • Manages day to day activities within the call center operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards.

Common Career Paths for Call Center Manager


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Advancing into a Call Center Director role seems to be a popular career move for Call Center Managers, and folks who currently work in the latter position report a notably larger median income of $88K per year. Becoming a Call Center Customer Service Administration Manager is, more often than not, the most common role that Call Center Managers move into when they're ready for the next step in their career. A median salary for a Call Center Customer Service Administration Manager is $48K. Another frequent advance is for Call Center Managers to assume a Director of Customer Service role; in this role, workers often take home $86K.

Call Center Manager Job Listings

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Popular Employer Salaries for Call Center Manager


Call Center Managers flock to Comcast Cable, Inc. for generous paychecks, where average earnings of $82K lead the pack in compensation.

Popular Skills for Call Center Manager


Call Center Managers seem to wield many skills on the job. Most notably, skills in Customer Service Metrics, Data Analysis, Operations Management, and Project Management are correlated to pay that is above average, with boosts between 5 percent and 8 percent. Skills that seem to negatively impact pay include Training, Microsoft Excel, and Microsoft Word. Those educated in Call Center tend to be well versed in Customer Service, Customer Service Metrics, and Customer Relationship Management (CRM).

Pay by Experience Level for Call Center Manager

Pay by Experience for a Call Center Manager has a positive trend. An entry-level Call Center Manager with less than 5 years of experience can expect to earn an average total compensation of $48,000 based on 371 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $56,000 based on 422 salaries. An experienced Call Center Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $63,000 based on 471 salaries. A Call Center Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $69,000 based on 159 salaries.

Pay Difference by Location

National Average: $56,703

Larger city markers indicate a job is popular in that location.

For Call Center Managers, New York provides a pay rate that is 47 percent greater than the national average. Call Center Managers will also find cushy salaries in Atlanta (+11 percent), Phoenix (+9 percent), Dallas (+8 percent), and Chicago (+8 percent). Orlando is the lowest-paying area, 12 percent south of the national average. Below-median salaries also turn up in Miami and San Diego (12 percent lower and 10 percent lower, respectively).

Call Center Manager Reviews

Q: What is it like working as a Call Center Manager?

Call Center Manager in Princeton:
"Chaotic."
Pros: Helping patients get warm and efficient help from our receptionists and to assist my receptionists with ongoing knowledge to be their best.
Cons: Having staff who don't use common sense. Needing to monitor break behavior. Needing to make changes immediately but having to go through red take through admin to get what I need done.

Related Job Salaries

Key Stats for Call Center Manager

Gender

Female
58 %
Male
42 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 154 votes.
Less than 1 year
1%
1-4 years
24%
5-9 years
26%
10-19 years
35%
20 years or more
14%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Manager Salaries

▲22%

▲11%

▼0%

National Average
$57,000

▼16%

Skills That Affect Call Center Manager Salaries





▲2%


Call center operations
▼0%

People Management
▼0%

National Average
$57,000



▼4%




▼6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 154 votes.

Gender

Female
58 %
Male
42 %

Years of Experience

Less than 1 year
1%
1-4 years
24%
5-9 years
26%
10-19 years
35%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 78%
vision benefits
Vision: 70%
no benefits
None: 13%