The average Call Center Manager in the United States can expect to rake in roughly $56K per year. In the world of Call Center Managers, overall cash earnings stretch from $37K near the bottom to $86K near the top; these packages encompass bonuses that run close to $11K and profit sharing that can (albeit rarely) exceed $10K, along with commissions approaching $26K. While the particular city and experience level impact pay for this group, the specific employer is the most influential factor. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Women Call Center Managers who took the survey just slightly outnumber men. Most Call Center Managers like their work and job satisfaction is high. The data in this summary comes from the PayScale salary survey.

$38,250 - $81,643
(Median)
$38K
$56K
$82K
MEDIAN: $55,953
10%
50%
90%

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$12.43 - $26.56
(Median)
$12
$18
$27
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$29K$58K$87K
Salary
$38,250 - $81,643  
   
Bonus
$409.35 - $11,210  
Profit Sharing
$0.00 - $10,045  
Commission
$13.09 - $26,356  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,537 - $85,735  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 1,092
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$12.43 - $26.56  
   
Overtime
$15.32 - $34.91  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$409.35 - $11,210  
   
Commission
$13.09 - $26,356  
Profit Sharing
$0.00 - $10,045  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,537 - $85,735  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 128
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Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Manages day to day activities within the call center operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards.
  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Responsible for departmental budget.

Common Career Paths for Call Center Manager


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Call Center Managers often transition into Call Center Director positions, for which compensation tends to be much higher. On average, Call Center Directors earn $88K per year. Given that the median pay is $48K, it may be surprising to find that a Call Center Customer Service Administration Manager is the most common role for Call Center Managers to subsequently assume on their way up the ladder. Transitioning into a Director of Customer Service role — which pays $86K — is also typical for Call Center Managers, though less common by comparison.

Call Center Manager Job Listings

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Popular Employer Salaries for Call Center Manager


Call Center Managers seeking a sizable paycheck can earn the most at Comcast Cable, Inc., where the average salary comes to $82K.

Popular Skills for Call Center Manager


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Customer Service Metrics, Operations Management, Data Analysis, and People Management are correlated to pay that is above average. At the other end of the pay range are skills like Training, Microsoft Excel, and Microsoft Word. Most people familiar with Call Center also know Customer Service, Customer Service Metrics, and Customer Relationship Management (CRM).

Pay by Experience Level for Call Center Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience is an important factor influencing the compensation of Call Center Managers. Salaries of relatively inexperienced workers fall in the neighborhood of $47K, but folks who have racked up five to 10 years see a notably higher median of $56K. Call Center Managers who work for 10 to 20 years in their occupation tend to earn about $62K. Seasoned veterans with 20 years under their belts enjoy a median income of $70K.

Pay Difference by Location

National Average: $56,100

Larger city markers indicate a job is popular in that location.

For Call Center Managers, busy New York offers a higher-than-average pay rate, 34 percent above the national average. Call Center Managers will also find cushy salaries in Richmond (+18 percent), Atlanta (+15 percent), Chicago (+9 percent), and Las Vegas (+6 percent). With compensation 11 percent below the national average, Philadelphia is not known for hefty paychecks and actually represents the lowest-paying market. Not at the bottom but still paying below the median are employers in Miami and Orlando (11 percent lower and 9 percent lower, respectively).

Call Center Manager Reviews

What is it like working as a Call Center Manager?

Call Center Manager in Princeton:
"Chaotic."
Pros: Helping patients get warm and efficient help from our receptionists and to assist my receptionists with ongoing knowledge to be their best.
Cons: Having staff who don't use common sense. Needing to monitor break behavior. Needing to make changes immediately but having to go through red take through admin to get what I need done.

Related Job Salaries

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Experience Affects Call Center Manager Salaries




National Average
$56,000


Skills That Affect Call Center Manager Salaries


Operations Management
up arrow 4%

Data Analysis
up arrow 3%

Leadership
up arrow 1%

Customer Relationship Management (CRM)
up arrow 1%

People Management
up arrow 1%

Call center operations
0%

Project Management
0%

National Average
$56,000

Team Leadership
up arrow 1%

Customer Service
up arrow 2%

Call Center
up arrow 3%

Microsoft Office
up arrow 3%




Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 163 votes.

Gender

Female
57 %
Male
43 %

Years of Experience

Less than 1 year
1%
1-4 years
24%
5-9 years
26%
10-19 years
36%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 79%
medical benefits
Vision: 70%
dental benefits
None: 13%
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