The average salary for an Experienced Call Center Manager is $61,760 per year.

$43,088 - $86,428
$43K
$62K
$86K
MEDIAN: $61,760
10%
50%
90%

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$13.90 - $31.88
$14
$21
$32
MEDIAN: $20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$43,088 - $86,428  
   
Bonus
$389.78 - $12,161  
Profit Sharing
$0.00 - $7,000  
Commission
$13.09 - $26,356  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,796 - $91,405  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 480
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$13.90 - $31.88  
   
Overtime
$23.77  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$389.78 - $12,161  
   
Commission
$13.09 - $26,356  
Profit Sharing
$0.00 - $7,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,796 - $91,405  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 30

Find Out Exactly What You Should Be Paid

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Pay Difference by Location

National Average: $62,500

Larger city markers indicate a job is popular in that location.

Key Stats for Call Center Manager

Gender

Female
57 %
Male
43 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 63 votes.
10-19 years
86%
20 years or more
14%
Location:
Years in Fields/Career:
United States (change)

Skills That Affect Call Center Manager Salaries

Customer Service Metrics
up arrow 5%

Project Management
up arrow 5%

Data Analysis
up arrow 4%

Call center operations
up arrow 3%

Team Leadership
up arrow 3%

Leadership
up arrow 2%

People Management
up arrow 2%

Operations Management
up arrow 1%

Call Center
0%

National Average
$62,000

Customer Relationship Management (CRM)
up arrow 1%

Microsoft Office
up arrow 1%

Customer Service
up arrow 3%

Microsoft Word
up arrow 3%

Microsoft Excel
up arrow 4%

Training
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 63 votes.

Gender

Female
57 %
Male
43 %

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 83%
vision benefits
Vision: 78%
dental benefits
None: 8%
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