A Call Center Manager in Chicago, Illinois earns an average salary of $61,031 per year. Experience has a moderate effect on pay for this job. The skills that increase pay for this job the most are Customer Relationship Management (CRM), Operations Management, Leadership, Data Analysis, and Customer Service Metrics.

$48,047 - $85,678
(Median)
$48K
$61K
$86K
MEDIAN: $61,031
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$29K$58K$87K
Salary
$48,047 - $85,678  
   
Bonus
$990 - $14,795  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,268 - $86,773  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 25
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Call Center Manager Job Listings

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Pay by Experience Level for Call Center Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

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Experience Affects Call Center Manager Salaries

Late-Career
up arrow 35%

Experienced
up arrow 20%

National Average
$61,000

Mid-Career
up arrow 2%

Entry-Level
up arrow 13%

Skills That Affect Call Center Manager Salaries

Customer Relationship Management (CRM)
up arrow 31%

Operations Management
up arrow 27%

Leadership
up arrow 26%

Data Analysis
up arrow 25%

Customer Service Metrics
up arrow 23%

Call center operations
up arrow 13%

Microsoft Office
up arrow 4%

Call Center
up arrow 3%

National Average
$61,000

Project Management
up arrow 1%

Customer Service
up arrow 5%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
4%
1-4 years
12%
5-9 years
31%
10-19 years
35%
20 years or more
19%

Common Health Benefits

medical benefits
Medical: 95%
dental benefits
Dental: 90%
medical benefits
Vision: 90%
dental benefits
None: 5%
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