Call Center Manager in Chicago, Illinois Salary

The average salary for a Call Center Manager in Chicago, Illinois is $61,906 per year. The skills that increase pay for this job the most are Customer Relationship Management (CRM), Operations Management, Data Analysis, Leadership, and Customer Service Metrics.

$41,259 - $84,981
$41K
$62K
$85K
MEDIAN: $61,906
10%
50%
90%

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Local Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$29K$58K$87K
Salary
$41,259 - $84,981  
   
Bonus
$4,991  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,134 - $84,987  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 24

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United States (change)

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About Chicago, Illinois

Cook County, Illinois
2,720,556
Male:
1,320,015 (48.5%)
Female:
1,400,541 (51.5%)
Chicago (/ʃᵻˈkɑːɡoʊ/ or /ʃᵻˈkɔːɡoʊ/), officially the City of Chicago, is the third-most populous city in the United States. With over 2.7 million residents, it is the most populous city in the state of Illinois and the Midwestern United States, and the county seat of Cook County. The Chicago metropolitan area, often referred to as Chicagoland, has nearly 10 million people and is the third-largest in the U.S. Chicago was incorporated as a city in 1837, near a portage between the Great Lakes and the Mississippi River watershed, and grew rapidly in the mid-nineteenth century. The city is an international hub for finance, commerce, industry, technology, telecommunications, and transportation: O'Hare International Airport is the second-busiest airport in the world when measured by aircraft traffic; the region also has the largest number of U.S. highways and rail road freight. In 2012, Chicago was listed as an alpha global city by the Globalization and World Cities Research...
Chicago:
$50,702
Illinois:
$59,588
$985
Chicago:
$238,500
Illinois:
$180,300
6.3%

Call Center Manager Job Listings

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Pay by Experience Level for Call Center Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Key Stats for Call Center Manager

Gender

Female
64 %
Male
36 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.
Less than 1 year
4%
1-4 years
8%
5-9 years
28%
10-19 years
32%
20 years or more
28%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Manager Salaries

Late-Career
▲29%

Experienced
▲5%

National Average
$62,000

Mid-Career
▼2%

Entry-Level
▼14%

Skills That Affect Call Center Manager Salaries

Customer Relationship Management (CRM)
▲30%

Operations Management
▲30%

Data Analysis
▲25%

Leadership
▲25%

Customer Service Metrics
▲23%

Microsoft Office
▲13%

Call center operations
▲6%

Call Center
▲2%

National Average
$62,000

Customer Service
▼1%

Project Management
▼1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 4 votes.

Gender

Female
64 %
Male
36 %

Years of Experience

Less than 1 year
4%
1-4 years
8%
5-9 years
28%
10-19 years
32%
20 years or more
28%

Common Health Benefits

medical benefits
Medical: 95%
dental benefits
Dental: 86%
vision benefits
Vision: 86%
dental benefits
None: 5%
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