Entry-Level Call Center Manager Salary

Entry-Level Call Center Managers can expect wages of $49K annually on average. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 57 percent. Medical benefits are awarded to a strong majority, and a fair number earn dental coverage. The majority of workers are highly satisfied with their job. This report is based on responses to the PayScale salary survey.

$35,050 - $69,897
$35K
$49K
$70K
MEDIAN: $48,971
10%
50%
90%

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$11.91 - $22.82
$12
$17
$23
MEDIAN: $17.11
10%
50%
90%

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$0$69K
Salary $35,050 - $69,897
Bonus $257.60 - $8,755
Profit Sharing $3,500
Commission $3,120
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,190 - $69,830
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 305
Hourly Data $0$32
Hourly Rate $11.91 - $22.82
Overtime $17.66 - $32.56
Annual Data $0$69K
Bonus $257.60 - $8,755
Commission $3,120
Profit Sharing $3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,190 - $69,830
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 74

Find Out Exactly What You Should Be Paid

United States (change)

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Call Center Manager Job Listings

Pay Difference by Location

National Average: $47,572

Larger city markers indicate a job is popular in that location.

For Entry-Level Call Center Managers, New York provides a pay rate that is 47 percent greater than the national average. Entry-Level Call Center Managers will also find cushy salaries in Chicago (+12 percent) and Dallas (+6 percent). Location is a huge contributor to overall pay, with Entry-Level Call Center Managers in Salt Lake City earning a whopping 30 percent below the national average. A couple other locations with smaller-than-average paychecks include Atlanta and Orlando (2 percent lower).

Call Center Manager Advice

Q: What do you wish you knew about your job when you first started out?

Call Center Manager in Tempe:
"Know your worth."
Never let a company under value you.

Call Center Manager in Bronx:
"Career path."
Learn as much as you can from those that report to you as well as those that you report to.

Call Center Manager in Aurora:
"A little goes a long way."
Appreciate your people and reaffirm every few years.

Call Center Manager in Scottsdale:
"Things I know Now, I wish I knew then."
You can always learn the ins and outs of the company, and they way they do business, however you genuinely should be a "people person" and be able to relate to the job your subordinates do. Dont ever lose sight of "You work for them", meaning these are not MY employees and they dont work for me...instead I work to make their job what it is.

Call Center Manager in Mesa:
"The 101s of work."
Come to work, come to work on time, and contribute and be your best when you are here, simply.

Call Center Manager in Farmingdale:
"Ability to communicate."
Must have the ability to communicate. Ask questions. Over communicate if possible. Take tons of notes.

Call Center Manager in Irvine:
Create positive Quality control programs, Create incentive programs, Provide positive team events on site and off site,

Key Stats for Call Center Manager

Gender

Female
57 %
Male
43 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 67 votes.
Less than 1 year
3%
1-4 years
74%
5-9 years
23%
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Location:
Years in Fields/Career:
United States (change)

Skills That Affect Call Center Manager Salaries

Customer Service Metrics
▲11%

Leadership
▲4%

Customer Relationship Management (CRM)
▲3%

Operations Management
▲3%

Project Management
▲2%

Call center operations
▲1%

Microsoft Office
▲1%

People Management
▲1%

Customer Service
▼0%

Team Leadership
▼0%

National Average
$48,000

Microsoft Word
▼2%

Call Center
▼3%

Microsoft Excel
▼4%

Data Analysis
▼5%

Training
▼6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 67 votes.

Gender

Female
57 %
Male
43 %

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 73%
vision benefits
Vision: 60%
no benefits
None: 17%
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