Entry-Level Call Center Manager Salary

The average Entry-Level Call Center Manager can expect to rake in roughly $48K per year. Most Entry-Level Call Center Managers report high levels of job satisfaction. Women Entry-Level Call Center Managers who took the survey just slightly outnumber men. Medical benefits are awarded to a fair number, and a strong majority earn dental coverage. The data for this synopsis comes from respondents who took the PayScale salary survey.

$34,940 - $68,333
$35K
$48K
$68K
MEDIAN: $48,449
10%
50%
90%

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$11.89 - $24.22
$12
$17
$24
MEDIAN: $16.84
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$34,940 - $68,333  
   
Bonus
$394.53 - $9,749  
Profit Sharing
$3,500  
Commission
$4,400  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,771 - $69,451  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 298
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.89 - $24.22  
   
Overtime
$17.62 - $32.63  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$394.53 - $9,749  
   
Commission
$4,400  
Profit Sharing
$3,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,771 - $69,451  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 73
© PayScale, Inc. @ www.payscale.com

Find Out Exactly What You Should Be Paid

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Pay Difference by Location

National Average: $47,654

Larger city markers indicate a job is popular in that location.

Entry-Level Call Center Managers will find that New York offers an impressive pay rate, one which exceeds the national average by 47 percent. Entry-Level Call Center Managers will also find cushy salaries in Chicago (+12 percent) and Dallas (+6 percent). One of the biggest compensable factors for Entry-Level Call Center Managers is geography, with workers in Salt Lake City earning a whopping 30 percent below the national average. A couple other locations with smaller-than-average paychecks include Atlanta (3 percent lower) and Orlando (2 percent lower).

Call Center Manager Advice

Q: What do you wish you knew about your job when you first started out?

Call Center Manager in Farmingdale:
`"$Ability to communicate."`
Must have the ability to communicate. Ask questions. Over communicate if possible. Take tons of notes.

Call Center Manager in Irvine:
Create positive Quality control programs, Create incentive programs, Provide positive team events on site and off site,

Call Center Manager in Las Vegas:
`"$How Things Can Change In A Moment."`
The largest part of the job is being open to change. One minute you could be in charge of 2 help desks with 24 Team Members, the next it could be 3. There have been multiple occasions in which we have had to stand up a new help desk on the fly to support a new application or new endeavor that the company is focused on. Standing up a help desk with 2 contracted workers for a new app or standing up a new help desk with upwards of 25 contracted workers to help in the infancy of a new endeavor is commonplace. Other duties as assigned has a large scope. Being flexible is a must.

Key Stats for Call Center Manager

Gender

Female
58 %
Male
42 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 56 votes.
Less than 1 year
3%
1-4 years
73%
5-9 years
24%
Location:
Years in Fields/Career:
United States (change)

Skills That Affect Call Center Manager Salaries

Customer Service Metrics
▲11%

Leadership
▲4%

Operations Management
▲3%

Customer Relationship Management (CRM)
▲2%

Project Management
▲2%

Call center operations
▲1%

Microsoft Office
▲1%

People Management
▲1%

Customer Service
▼0%

Team Leadership
▼0%

National Average
$48,000

Microsoft Word
▼2%

Call Center
▼4%

Microsoft Excel
▼4%

Data Analysis
▼5%

Training
▼6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 56 votes.

Gender

Female
58 %
Male
42 %

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 73%
vision benefits
Vision: 61%
dental benefits
None: 18%
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